My review for Pete is mixed.
Positive - He was very responsive to the original request. He came, within a reasonable amount of time, diagnosed the issue with our fridge and was able to repair it same-day. His price for the part needed was reasonable and he was very professional and courteous throughout. He also suggested something to try before coming out on the service call at no charge.
Negative - In my experience, most repairmen include the first hour of work in their service call if they are able to fix the issue. Pete charged us a $90 diagnostic fee and then $80 for "an hour of work" + parts. He was on site fixing the issue for approximately 30 minutes. Thus, his hourly rate is $240 for the first hour ($80 for 30 minutes + $90 for his initial visit) and $80 per hour thereafter if more than an hour is needed.
I wish I had known about the fees in advance so I could properly compare with the competition. I am writing this review to alert other to ask the question in advance when receiving quotes.