Reviews

10/10

I've been seeking out Pambis for appliance repair since I was a teenager and as a homeowner now, I've continued to count on them to repair my dryer, my washing machine, my refrigerator and most recently, my oven when my stove burners wouldn't shut down. Pambis has always come to help and offered detailed, transparent pricing to explain the cost of the parts, the price of their labour and the fee for their visit. They've also been able to offer advice when seeking other home repair work from general contractors and plumbers. Their repairman is a good-humoured and pleasant man who always reassures me when I'm on edge over my clothes not drying or my washer not spinning and explains the problem fully and the various options for repair.

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Company Response

Thanks Ibrahim for your loyalty and also for being such a great customer for so many years. It is always a pleasure to take care of all your appliance problems and we look forward to serving you again in the future.

10/10

I needed a new kitchen faucet installed and received friendly and speedy service from The Great Plumbing Co. They provided a 3 hour window of arrival, texted when their plumber was en route and called when he was on the property. I also appreciated their agent over the phone explaining that they don't give cost estimates until a plumber is on site because they don't want to give too low an estimate only to surprise the customer if more work is needed. The terms were very fair: an inspection followed by a quote and the option of either declining the work and paying a $66 visiting fee or paying for the work to be done. The faucet was installed perfectly and The Great Plumbing Co. took every step to prevent surprises or false expectations. I'm very happy with this company and will call upon them again.

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Company Response

Thank You Ib;
Great to hear you were happy with our service. It certainly is rewarding for us to receive such a kind review and is very much appreciated. Just to be clear, there was no service visit fee charged, only the quote provided in writing was the price for our various tests to ascertain where the leak originated. The service visit fee is waived when a customer proceeds with our written quote. It was our pleasure to be of service and hope to hear from you should you require our service in the future, we are always here to help! The Team at The Great Plumbing Co