5 reviews Toronto, ON Joined 2008/10/27

2/10

Plumbing review in Toronto

09/01/2008

We had a leak in our dining room ceiling which is right under the bathrooms. We called Mr Rooter and they were out very promptly. He and my husband checked flushed the toilet and ran the shower but he was unable to find anything wrong. We do have a large hole in our dining room ceiling which we don't want to fix until we know the cause of the leak.

They did fix a running toilet (at extra cost) but we feel we paid a lot of money with no real resolution. They have a customer satisfaction survey on their website, but they don't respond to it.

PART 2

I read the response from them and that is not exactly what happened. The plumber that came here said he was not sure what caused the leak but did suggest recaulking the tub. He said if that was not the problem he would come back again to see.

Secondly, I did get a phone call from the company after I posted my original review and they said that somebody else would call me back in a day or two as they were on vacation. I did not receive a phone call.

I can see by the reviews that other people have had a positive experience with Mr Rooter. I would have to say that mine was lacking.

Job Price

Approximate cost of services:: $300.00

Was this review helpful?

Company Response: Dear Vicky, we came out and inspected your problem. You did have water coming through the ceiling. In order to diagnose the problem correctly, our technician put dye in your toilet on the second floor, which was above the leaky ceiling. No coloured water appeared. He ran water in all your fixtures in that bathroom as well, with no evidence of water leaking through. Our technician then cut a larger hole in the ceiling to inspect where the water was coming from. He noticed the water stains on the wooden joists trailing from another bathroom on the second floor; which was on the other side of the house. He inspected it and told you that the water was leaking from where the shower door rested on the bathtub. Water leaked from there, through the floor and followed the joist to the dining room ceiling. He advised that it had to be re-siliconed in order to prevent any further leaks.

More about Mr. Rooter Plumbing of GTA

PAYMENT PLANS AVAILABLE!!
- No Payments, No Interest for 3 Months, with affordable monthly deferred payment plans Available!

Family Owned and Operated. Local Company Built on 50+ Years of Plumbing Experience. All of our locations are equipped with the resources, knowledge, technology, and expertise that Mr. Rooter Plumbing has perfected in our nearly five decades of service. Since 1970, we have built a reputation for excellence, honesty, and commitment to our craft. Each location cares about maintaining the Mr. Rooter Plumbing reputation and expectations. Get a licensed, insured, and trained plumber on the job from our locally owned and operated company!

Every customer's individual needs are important to us at Mr. Rooter. Our focus is to provide a quality combination of plumbing and drain services and products.

Mr. Rooter Plumbing COMPANY HELD LICENSES: TORONTO MASTER: P1735 TORONTO CONTRACTOR: T94-0239829 BRAMPTON MASTER: P1735 BRAMPTON CONTRACTOR: W99MP0386 98

Our Services include: Full Service Plumbing and Complete Drain Service, Water-main Replacement, Building Drain Replacement, Video (Camera) Inspection of Drains, High-Pressure Water Jetting, Trench-less Technology, Water Purification, Licensed Backwater Valve and Sump Pump system installers, and testers; Septic Refurbishment.

We service locations near you:
Toronto, North York, Scarborough, Brampton, York Region, & Durham Region

Mr. Rooter Plumbing Toronto arrives on time, consults with you, and works rapidly and efficiently while respecting your Toronto home. Our courteous Toronto plumbing professionals don’t leave a mess for you to clean up. Your plumbing emergency repairs are done right for you the first time! It’s all part of our customer service-focused philosophy. Mr. Rooter Plumbing Toronto stands behind every service we provide.

Mr. Rooter Plumbing Toronto is THE emergency plumbing and drains service specialist to call for all your plumbing and drain work. For prompt emergency 24/7 service in Toronto call (416) 699-8623 now!

The preferred choice for Toronto plumbing and drain cleaning! Our plumbing and drain specialists strive to provide the best plumbing Toronto has to offer:
1) Same Price, Any Time, Any Day: Never be surprised with an unexpected bill with our flat rate pricing. This means no additional charges on Saturdays, Sundays, nights, and holidays. We believe that providing quality service at reasonable flat-rate prices gives Toronto homeowners the confidence they need to make the right choice.
2) Plumbing Camera Inspections: Mr. Rooter Plumbing Toronto will show you the problem – even if it’s underground - so you can make an informed decision. Our professional Toronto plumbers take the time to ensure you understand the issues and what to expect.
3) Upfront Pricing: Our Toronto plumbers always explain what they are going to do - before any plumbing or drain work starts. Don’t be caught off-guard with unexpected charges. We set the price and stick to it!.

Mr. Rooter Plumbing of Toronto is there for you for all your plumbing, drain, flood prevention, and septic system needs. We are fully licensed, insured, and committed to the Mr. Rooter mission of providing each customer with expert workmanship. Look no further for Flood Prevention (backwater valves and sump pump systems), drain work (camera inspections, hydro flushing/drain cleaning, trenchless technology for plumbing pipe repair), and septic refurbishment services that are second-to-none.

Our commitment to great customer service has made Mr. Rooter the plumbing and drain company more people choose. We are committed to treating you, your property, and your possessions with the utmost respect. When you call Mr. Rooter Plumbing of Toronto, you know your plumbing and drain professional will arrive on time and treat your home or business like it is their own.

Mr. Rooter Plumbing of Toronto is expert at:
- Basement Flood Prevention
- Sewage Back-up/Flooded Basement
- Backwater Valve Installation
- Sump and Sewage Pump Systems

Drain Specialists:
- TV Camera Drain Inspection
- Drain Snaking
- Drain Cleaning
- Hydro-flushing/scrubbing (high-pressure water drain cleaning clears blockages and makes your pipes last years longer)
- No Dig Trenchless Technology (remove those tree roots and replace broken clay pipes without the expense of digging up your yard)

Need a plumber in Toronto, Ontario? Call us at (416) 699-8623. Trust the plumbing and drain company more people rely on. Call the experts at Mr. Rooter Plumbing of Toronto Today! You’ll be glad you did!

DRAIN & PLUMBING SERVICES

Backflow Prevention: Backflows happen due to a sudden change in water pressure, causing contaminants to flow into your home’s potable water supply. We install and repair residential backflow system to protect your home.

Emergency Residential Services: In a home plumbing emergency, you can count on Mr. Rooter Plumbing of Toronto ON. With one simple phone call, you can limit the stress and property damage that a sudden plumbing problem can cause.

Trenchless Pipe Repair: Before a messy and expensive catastrophe occurs, don’t you wish you could get your sewer repaired and re-piped? We use quick, easy, reliable and permanent trenchless repair methods.

Damaged Sewer Lines: Cracked sewer pipes are a common source of costly property damage and potentially serious health issues for homeowners in Toronto. Luckily, Mr. Rooter Plumbing is right in your neighbourhood to help!

Septic Systems: With a septic backup, you could end up with big costs to remediate any property damage and contamination, including environmental cleanup. Remember, Mr. Rooter Plumbing professionals are here to help.

Water Heater Install: Hot water is essential in your showers, bathtubs, kitchen sinks, dishwashers and washing machines. Count on hot water to be there every time you need it! Count on Mr. Rooter Plumbing of Toronto On.

Water Softener Install: With whole-house water softening equipment installed by Mr. Rooter Plumbing, you can put hard water headaches behind you.

WiFi Sump Pump Battery Backup System: A sump pump can keep your basement dry and free of mold, but it can malfunction or become overwhelmed. Get a WiFi ready battery backup for peace of mind in the next heavy rainstorm.

Clogged Toilet Repair: Does your toilet clog or overflow? Fix the clog before it becomes a serious problem that can cause a leak in your home. Our plumbing team will fix your clogged toilet issues. Contact us today.

Clogged Shower Repair: Is a clogged shower drain getting you down—or slowing you down—as you get ready for your busy day? Our plumbing professionals respond quickly to accommodate your schedule when you have an issue.

Clogged Drain Repair: Our courteous plumbing professionals always respect your home—and we always clean up after ourselves. You can call on us anytime, 24/7, in an emergency.

Water Heater Installation & Repair: If you need a tankless water heater installation, or gas water heater installation, make sure to call the professionals! Your safety and satisfaction are our immediate priority. Contact us today!

Frozen Pipe Repair: Just one burst pipe in a home running at 15-30 litres per minute from a burst pipe can do tens of thousands of dollars damage in a manner matter of minutes. Call us to fix your frozen pipe issue.

We service locations near you:
Toronto, North York, Scarborough, Brampton, York Region, & Durham Region

Mr. Rooter Plumbing of Toronto ON
Toronto, ON M4E 2M8
Website: https://www.mrrooter.ca/toronto/
Phone: (416) 699-8623

Mr. Rooter Plumbing of North York ON
North York, ON M9L 2A6
Website: https://www.mrrooter.ca/north-york/
Phone: (416) 742-3137

Mr. Rooter Plumbing of Scarborough ON
Scarborough, ON M1B 1E4
Website:
https://www.mrrooter.ca/scarborough/
Phone: (416) 755-6121

Mr. Rooter Plumbing of Brampton ON
Brampton, ON L6S 3Z5
Website: https://www.mrrooter.ca/brampton/
Phone: (905) 452-1531

Mr. Rooter Plumbing of Newmarket
Newmarket, ON L3X 1N2
Website: https://www.mrrooter.ca/york-region/
Phone: (905) 895-6966

Mr. Rooter Plumbing of Whitby-Oshawa
Oshawa, ON L1G 2J2
Website: http://www.mrrooter.ca/whitby-oshawa/
Phone: (905) 725-2292

Mr. Rooter Plumbing of Ajax-Pickering
Ajax, ON L1Z 0B6
Website: http://www.mrrooter.ca/durham-region/
Phone: (905) 619-1748

We're social here:
https://www.facebook.com/Mr.RooterToronto
https://www.linkedin.com/company/mr-rooter-plumbing-of-toronto

CATEGORIES: Plumbing, Drain Services, Drainage Contractors, Septic Tank Cleaning, Repair & Installation, and Water Filtration & Purification
PRODUCTS: Bio-Choice Es - Biodegradable maintenance product for drains & septic tanks. Spartan Hydro-scrubbers: Remove any form of debris that gets into and clogs up drain-lines; using high volumes of water with great pressure. FORMA DRAIN: Fiberglass drain-line replacement. The first product to be recognized and approved by the City of Toronto for lateral drain-lines.
SERVICES: Full Service Plumbing and Complete Drain Service, Water-main Replacement, Building Drain Replacement, Video (Camera) Inspection of Drains, High Pressure Water Jetting, Trench-less Technology, Water Purification, Licensed Backwater Valve and Sump Pump system installers and testers; Septic Refurbishment.
BRANDS: Only the best that have been proven to be reliable and dependable. We also install customer supplied specialty faucets.
SPECIALITIES: Backwater valve installation, sump pump maintenance and installation, drain clearing, Multiple underground drain replacement solutions. Trench-less Main Sanitary Drain Replacement and FORMA DRAIN
WEBSITE: https://www.mrrooter.ca/toronto/

YEAR ESTABLISHED: 1988
NUMBER OF EMPLOYEES: 55
RETURN POLICY: If our supplied faucets are faulty within the first year, used under normal conditions
PAYMENT METHOD: Visa, MasterCard, American Express, Cheque,Cash
LICENSES: Master Plumbing License #P 1735Toronto Contractor License # T94-0239829
MEMBERSHIPS: BBB, Consumers Choice Award Winner Since 2000, Metroland Readers' Choice 2013
LIABILITY INSURANCE: Yes
DIPLOMAS: Master Plumbing License P 1735CROSS CONNECTION / BACK-FLOW LICENSE: 09044WHMIS, CONFINED SPACE E
WORKERS COMPENSATION: Yes
PROJECT MINIMUM: No job is to small for Mr. Rooter Plumbing to come out and solve for our customers.
BONDED: Yes
PROJECT RATE: We provide all pricing upfront before we start. We will gladly come out, diagnose the situation
WRITTEN CONTRACT: Yes
WARRANTY TERMS: ALL WORK PERFORMED COMES WITH WRITTEN GUARANTEE

Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.

Write a Review

Average customer rating:
9.4 10 (1881 reviews)

Lee in High Park

1 review Toronto, ON Joined 2008/09/18

10/10

plumbing

09/18/2008

Brian Pellett of Mr Rooter provided a quick, careful and accurate soultion to (what could have been) a terrible mess. Within the hour Brian arrived, tools in hand ready to investigate the source of our plumbing mishap. With a lovely demeanor and warm smile Brian did an exceptional job. I will not hesitate to call Mr Rooter again for such impressive service.

Approximate cost of services:: $530.00

Remy in Bathurst Manor

2 reviews North York, ON Joined 2008/09/06

Checked backed up sewer

Plumbing review in North York

09/06/2008

The first day we moved into our new house the sewer backed up. We called several companies to get someone to come immediately. Unfortunately we didn't think to call Mr. Rooter first and another company had started the job before their rep came. However, he checked it out and told us some questions to ask the company doing the work, offering to come again with a camera to check it out. The other company had said we needed to rip up our basement floor and replace pipes inside the house as well as the outside pipes they were already working on. The Mr Rooter rep, with his camera, told us it wasn't necessary to do the work under the house - saving us over $10,000!! Thanks Mr. Rooter! We'll call you first next time.

Approximate cost of services:: $0.00

B.M.D. in Markham

1 review Markham, ON Joined 2008/09/05

0/10

unclogging drain

Drain Services review in Markham

09/05/2008

We called this company when our drain backed up in our basement. The technician George told us he would unclog the drain AND LOCATE the problem for us by using a camera line. After spending about one hour working, he charged us more than $600.00 (did not tell us we were purchasing some kind of chemical for the drain system even though apparently it was included in the pricing). He then told us that he "forgot his pipe locater" at the office and would have to return the following week.....at which time he told us he would charge us another $325.00 to do a locate!!! I contacted the manager at which point he said he would send the technician back to do the locate and that he should not have told us there would be an extra charge. He did come back eventually, however.....the location he gave us was completely wrong!! We had the Town waterworks Dept. come out and do a camera inspection and the location they gave us was completely different from the one Mr. Rooter gave us. I feel that this company only tries to get as much money as they possibly can without doing a proper job. We tried to reason with the company and ask for a refund as the camera inspection they gave us was of no use to us, at which point they gave us back $40.00 out of the $300.00 plus that we paid for the camera inspection, plus some coupons that we could use in the future! They also said that ONLY IF we had them do further repair work, they would refund the amount of the camera inspection. They take your money and once they have it they use it as leverage to get you to have them do more work. I would never recommed this company to anyone!!

Approximate cost of services:: $650.00

1 of 1 people found this review helpful.

Brent in Scarborough

2 reviews Scarborough, ON Joined 2008/09/04

clay tile under concrete floor replaced with PVC pipe

Floor Laying & Refinishing review in Scarborough

09/04/2008

My basement drain backed up and I had Mr. Rooter camera the drain pipes in the basement floor. The TV image saw roots from a tree in a section of old style clay tile pipes at the front corner of the house. They gave me the option of digging outside or inside. Because my basement was temporarily empty, I picked inside saving my concrete driveway. The work was done in one day and included the concrete floor being repaired. Two men worked all day to dig up and replace 5 feet of clay tile with PVC pipe. Another big plumbing company wanted to replace the entire system for 9-10 grand. That may have been the perfect fix, but the very experienced Mr. Rooter inspector clearly explained, and showed the clay tiles were in good shape and did not need replacement. There were no surprises, and the company is very professional. My renovator recommended them so that shows they are respected by the trades. Now my insurance company can rebuild my basement rec-room.

Approximate cost of services:: $1,884.00
What could this company do to improve their services?: record the tv camera images of the drain on a VHS cassette for review by the customer .
Any advice to offer fellow homeowners facing a similar project?: old houses in scarborough have clay tile in the ground. The clay is not continuous but in fitted segments. Over 50 years or so, they can shift, and allow root intrusion. Have your pipes inspected by camera to avoid backup flooding of your finished basements.

KG in Toronto East

1 review Toronto, ON Joined 2008/09/02

Plumbing - residential water-line replacement

09/02/2008

This was the first plumbing problem for us and unfortunately it was a major job. I called around, got some quotes but Bob from Mr Rooter was the most helpful and re-assuring and instilled confidence in us that although this seemed like a huge undertaking to us, for him and his crew it would be a routine, efficient one-day job and we'd have water by that afternoon.

Although the crew didn't show up at the agreed time of 9am, when I called Bob at about 9:30, he apologized profusely, called me back promptly and said they would be there shortly and they were. The crew -Vadim, 'Olek' and Tony - were great; removed their shoes and/or covered them every time on entry into the house; worked diligently and carefully, replaced the concrete and cleaned up the basement and outdoor area where they worked extremely well.

Bob was great for after-service when I noticed a slightly moist area on the pipe, he promptly returned, explained the cause and tightened the coupling in question and it's been perfect since. We are exceptionally satisfied with Bob, his crew and Mr. Rooter's service.

Approximate cost of services:: $2,400.00

Luke Lukic (High Park in Toronto)

2 reviews Toronto, ON Joined 2008/09/02

Repaired drain pipe due to city tree root problem

Drain Services review in Toronto

In this day of being busy with every day life, it is comforting to know that you still get great and honest service, value, and trustworthy work. Frano Sain and his wonderful team (Ihor's crew) was excellent not only in the work that was initiated and completed on time but also taking the time to educate and discuss what the problem was and the necessary requirements to get the job done right--Again, thanks again Frano and the entire Ihor Crew. Cheers. Luke

Approximate cost of services:: $3,000.00

mmcloth toronto

1 review Toronto, ON Joined 2008/08/28

drain back up

08/28/2008

Our basement drain backed up into the house. Mr. Rooter and Brian were at our house a couple hours later diagnosed the tree roots growing into the drain .they put a new drain in the next day. All professionally done and explained. Several phone calls to my work explained to me exactly what was happening. They even helped us claim the City of Toronto drain rebate money. Thanks Mr. Rooter.

Approximate cost of services:: $2,000.00

Tom from York

1 review York, ON Joined 2008/08/28

Drain Problems

Drain Services review in York

At last! A service company that holds true to its word. From our first phone call into the office to the end of job. We had a flooded basement. They showed up on time, their staff were courteous and professional. They did a large excavation and were very neat throughout the whole process. We would definately use them again.

Approximate cost of services:: $7,000.00

$janice on birchcliff\$

janice on birchcliff\

2 reviews Scarborough, ON Joined 2008/08/28

new toilet

Plumbing review in Scarborough

Just wanted to drop a note saying how happy I was with the service and professionalism shown to me today by your company. John was prompt, effective and very curtious. I would use your company again with no hesitation.

Approximate cost of services:: $1,000.00

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

Mr. Rooter Plumbing of GTA

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