KG in Toronto East

This was the first plumbing problem for us and unfortunately it was a major job. I called around, got some quotes but Bob from Mr Rooter was the most helpful and re-assuring and instilled confidence in us that although this seemed like a huge undertaking to us, for him and his crew it would be a routine, efficient one-day job and we'd have water by that afternoon. Although the crew didn't show up at the agreed time of 9am, when I called Bob at about 9:30, he apologized profusely, called me back promptly and said they would be there shortly and they were. The crew -Vadim, 'Olek' and Tony - were great; removed their shoes and/or covered them every time on entry into the house; worked diligently and carefully, replaced the concrete and cleaned up the basement and outdoor area where they worked extremely well. Bob was great for after-service when I noticed a slightly moist area on the pipe, he promptly returned, explained the cause and tightened the coupling in question and it's been perfect since. We are exceptionally satisfied with Bob, his crew and Mr. Rooter's service.