4 reviews Toronto, ON Joined 2008/07/29

2/10

Plumbing review in Toronto

07/29/2008

We had a sewage backup in our basement. Serviceman arrived promptly. After determining the problem for almost $300 (5 minutes), he waived that fee when given the go ahead to replace the root-filled pipe. He comforted me by confirming that insurance always covered these jobs as long as the pipes had just collapsed from age. He wrote out the bills with prices that seemed to come off the top of his head (no price list), spoke down to me with great authority, and had me sign the two hefty bills. On Monday morning my insurance company informed me that NO insurance company covered replacement of the pipe and that I should have called their 24 hour emergency number and they would have sent their own service people. Mr Rooter knew that these replacements were not covered. They also knew that had they informed me of this I would have gotten a few price quotations from different companies and they might not have gotten the work. As it was, they misled me about the coverage and squeezed $8000 from me on the spot. My own fault for acting rashly, but their business is to take advantage of that and to get your business by concealing the truth. By the way, the serviceman was also quick to hand out the business card of a company that does clean up and restoration...I wonder if he is well rewarded for scoring contracts for them. I could go on. I have no complaints about the work that was done, only the way the company got the work.

Job Price

Approximate cost of services:: $8,500.00
What could this company do to improve their services?: Have a price list and be more honest. I may actually have chosen Mr Rooter because of the 25 year guarantee on their work.
Any advice to offer fellow homeowners facing a similar project?: Always call the insurance company first so there are no surprises. They usually have 24 hour emergency numbers to call. Don`t just grab the Yellow Pages.

Was this review helpful?

Company Response: Dear customer, I have looked into this matter; all three invoices; and I do not believe that all of the facts have been mentioned. I would like to break it down into two criteria, procedure and insurance issues. Procedure first. Upon arrival, our serviceman noticed fecal matter and toilet paper on the broadloom; covering a large portion of the basement. He tried to remove the obstruction through the floor drain, to no avail. The floor drain was in broken and the equipment was unable to pass. With there being children in the house and the basement not fit for human occupancy; an excavation was required there first. A price was agreed upon and we were given authorization to go ahead with the work. Upon removing the broken floor drain, a camera was inserted the following morning. Inspection showed us that the building trap in front of the house was broken as well. With a camera unable to go beyond a trap; it also had to be removed. A price was agreed upon and we were given authorization to go ahead with the work.(the building trap, no longer part of the building code, requires removal, once it is not functioning properly) Once the exterior excavation had been performed, a camera was once again inserted to see if there were any other future potential problems. Upon the secondary inspection from the outside excavation, we observed more cracked clay tile pipe being infiltrated by roots. A price was agreed upon and we were given authorization to go ahead with the work. With your house being situated in the Bloor West Village, an older region in the city, this is not an isolated problem but rather a neighbourhood problem. The houses are old and clay tile drains, being their lifelines, are sick. When they are sick, the house vomits raw sewage all over the basement. This is not only a residential problem; it is a municipal one as well with their underground infrastructure also crumbling. The simple reason for inspections is to inform and educate the customer on what future potential problems could arise. This gives the customer the knowledge and then the ability to make a decision. It is also our policy to provide the customer with a flood and restoration company to remove and start sanitization procedures as soon as possible; especially with children being present. I can also assure you that there are no rewards from the restoration company.
Regarding insurance, there are insurance companies that do cover most of the expense for this work. It is your insurance company that has misinformed you. They cover all of the costs; except the cost of the material. We have done thousands of these replacements with insurance companies covering the brunt of the bill.
I am glad that you have no complaints with our workmanship as we pride ourselves on being the best full service plumbing and drain company in the G.T.A. We were called to your house with raw sewage all over the basement. We kept you informed along the way and upon authorization, proceeded with the work required. We informed you to check your insurance policy and inquire to see if your policy covered the brunt of the costs, unfortunately in your case not. I empathize with how you feel, but please, do not shoot the messenger.

More about Mr. Rooter Plumbing of GTA

PAYMENT PLANS AVAILABLE!!
- No Payments, No Interest for 3 Months, with affordable monthly deferred payment plans Available!

Family Owned and Operated. Local Company Built on 50+ Years of Plumbing Experience. All of our locations are equipped with the resources, knowledge, technology, and expertise that Mr. Rooter Plumbing has perfected in our nearly five decades of service. Since 1970, we have built a reputation for excellence, honesty, and commitment to our craft. Each location cares about maintaining the Mr. Rooter Plumbing reputation and expectations. Get a licensed, insured, and trained plumber on the job from our locally owned and operated company!

Every customer's individual needs are important to us at Mr. Rooter. Our focus is to provide a quality combination of plumbing and drain services and products.

Mr. Rooter Plumbing COMPANY HELD LICENSES: TORONTO MASTER: P1735 TORONTO CONTRACTOR: T94-0239829 BRAMPTON MASTER: P1735 BRAMPTON CONTRACTOR: W99MP0386 98

Our Services include: Full Service Plumbing and Complete Drain Service, Water-main Replacement, Building Drain Replacement, Video (Camera) Inspection of Drains, High-Pressure Water Jetting, Trench-less Technology, Water Purification, Licensed Backwater Valve and Sump Pump system installers, and testers; Septic Refurbishment.

We service locations near you:
Toronto, North York, Scarborough, Brampton, York Region, & Durham Region

Mr. Rooter Plumbing Toronto arrives on time, consults with you, and works rapidly and efficiently while respecting your Toronto home. Our courteous Toronto plumbing professionals don’t leave a mess for you to clean up. Your plumbing emergency repairs are done right for you the first time! It’s all part of our customer service-focused philosophy. Mr. Rooter Plumbing Toronto stands behind every service we provide.

Mr. Rooter Plumbing Toronto is THE emergency plumbing and drains service specialist to call for all your plumbing and drain work. For prompt emergency 24/7 service in Toronto call (416) 699-8623 now!

The preferred choice for Toronto plumbing and drain cleaning! Our plumbing and drain specialists strive to provide the best plumbing Toronto has to offer:
1) Same Price, Any Time, Any Day: Never be surprised with an unexpected bill with our flat rate pricing. This means no additional charges on Saturdays, Sundays, nights, and holidays. We believe that providing quality service at reasonable flat-rate prices gives Toronto homeowners the confidence they need to make the right choice.
2) Plumbing Camera Inspections: Mr. Rooter Plumbing Toronto will show you the problem – even if it’s underground - so you can make an informed decision. Our professional Toronto plumbers take the time to ensure you understand the issues and what to expect.
3) Upfront Pricing: Our Toronto plumbers always explain what they are going to do - before any plumbing or drain work starts. Don’t be caught off-guard with unexpected charges. We set the price and stick to it!.

Mr. Rooter Plumbing of Toronto is there for you for all your plumbing, drain, flood prevention, and septic system needs. We are fully licensed, insured, and committed to the Mr. Rooter mission of providing each customer with expert workmanship. Look no further for Flood Prevention (backwater valves and sump pump systems), drain work (camera inspections, hydro flushing/drain cleaning, trenchless technology for plumbing pipe repair), and septic refurbishment services that are second-to-none.

Our commitment to great customer service has made Mr. Rooter the plumbing and drain company more people choose. We are committed to treating you, your property, and your possessions with the utmost respect. When you call Mr. Rooter Plumbing of Toronto, you know your plumbing and drain professional will arrive on time and treat your home or business like it is their own.

Mr. Rooter Plumbing of Toronto is expert at:
- Basement Flood Prevention
- Sewage Back-up/Flooded Basement
- Backwater Valve Installation
- Sump and Sewage Pump Systems

Drain Specialists:
- TV Camera Drain Inspection
- Drain Snaking
- Drain Cleaning
- Hydro-flushing/scrubbing (high-pressure water drain cleaning clears blockages and makes your pipes last years longer)
- No Dig Trenchless Technology (remove those tree roots and replace broken clay pipes without the expense of digging up your yard)

Need a plumber in Toronto, Ontario? Call us at (416) 699-8623. Trust the plumbing and drain company more people rely on. Call the experts at Mr. Rooter Plumbing of Toronto Today! You’ll be glad you did!

DRAIN & PLUMBING SERVICES

Backflow Prevention: Backflows happen due to a sudden change in water pressure, causing contaminants to flow into your home’s potable water supply. We install and repair residential backflow system to protect your home.

Emergency Residential Services: In a home plumbing emergency, you can count on Mr. Rooter Plumbing of Toronto ON. With one simple phone call, you can limit the stress and property damage that a sudden plumbing problem can cause.

Trenchless Pipe Repair: Before a messy and expensive catastrophe occurs, don’t you wish you could get your sewer repaired and re-piped? We use quick, easy, reliable and permanent trenchless repair methods.

Damaged Sewer Lines: Cracked sewer pipes are a common source of costly property damage and potentially serious health issues for homeowners in Toronto. Luckily, Mr. Rooter Plumbing is right in your neighbourhood to help!

Septic Systems: With a septic backup, you could end up with big costs to remediate any property damage and contamination, including environmental cleanup. Remember, Mr. Rooter Plumbing professionals are here to help.

Water Heater Install: Hot water is essential in your showers, bathtubs, kitchen sinks, dishwashers and washing machines. Count on hot water to be there every time you need it! Count on Mr. Rooter Plumbing of Toronto On.

Water Softener Install: With whole-house water softening equipment installed by Mr. Rooter Plumbing, you can put hard water headaches behind you.

WiFi Sump Pump Battery Backup System: A sump pump can keep your basement dry and free of mold, but it can malfunction or become overwhelmed. Get a WiFi ready battery backup for peace of mind in the next heavy rainstorm.

Clogged Toilet Repair: Does your toilet clog or overflow? Fix the clog before it becomes a serious problem that can cause a leak in your home. Our plumbing team will fix your clogged toilet issues. Contact us today.

Clogged Shower Repair: Is a clogged shower drain getting you down—or slowing you down—as you get ready for your busy day? Our plumbing professionals respond quickly to accommodate your schedule when you have an issue.

Clogged Drain Repair: Our courteous plumbing professionals always respect your home—and we always clean up after ourselves. You can call on us anytime, 24/7, in an emergency.

Water Heater Installation & Repair: If you need a tankless water heater installation, or gas water heater installation, make sure to call the professionals! Your safety and satisfaction are our immediate priority. Contact us today!

Frozen Pipe Repair: Just one burst pipe in a home running at 15-30 litres per minute from a burst pipe can do tens of thousands of dollars damage in a manner matter of minutes. Call us to fix your frozen pipe issue.

We service locations near you:
Toronto, North York, Scarborough, Brampton, York Region, & Durham Region

Mr. Rooter Plumbing of Toronto ON
Toronto, ON M4E 2M8
Website: https://www.mrrooter.ca/toronto/
Phone: (416) 699-8623

Mr. Rooter Plumbing of North York ON
North York, ON M9L 2A6
Website: https://www.mrrooter.ca/north-york/
Phone: (416) 742-3137

Mr. Rooter Plumbing of Scarborough ON
Scarborough, ON M1B 1E4
Website:
https://www.mrrooter.ca/scarborough/
Phone: (416) 755-6121

Mr. Rooter Plumbing of Brampton ON
Brampton, ON L6S 3Z5
Website: https://www.mrrooter.ca/brampton/
Phone: (905) 452-1531

Mr. Rooter Plumbing of Newmarket
Newmarket, ON L3X 1N2
Website: https://www.mrrooter.ca/york-region/
Phone: (905) 895-6966

Mr. Rooter Plumbing of Whitby-Oshawa
Oshawa, ON L1G 2J2
Website: http://www.mrrooter.ca/whitby-oshawa/
Phone: (905) 725-2292

Mr. Rooter Plumbing of Ajax-Pickering
Ajax, ON L1Z 0B6
Website: http://www.mrrooter.ca/durham-region/
Phone: (905) 619-1748

We're social here:
https://www.facebook.com/Mr.RooterToronto
https://www.linkedin.com/company/mr-rooter-plumbing-of-toronto

CATEGORIES: Plumbing, Drain Services, Drainage Contractors, Septic Tank Cleaning, Repair & Installation, and Water Filtration & Purification
PRODUCTS: Bio-Choice Es - Biodegradable maintenance product for drains & septic tanks. Spartan Hydro-scrubbers: Remove any form of debris that gets into and clogs up drain-lines; using high volumes of water with great pressure. FORMA DRAIN: Fiberglass drain-line replacement. The first product to be recognized and approved by the City of Toronto for lateral drain-lines.
SERVICES: Full Service Plumbing and Complete Drain Service, Water-main Replacement, Building Drain Replacement, Video (Camera) Inspection of Drains, High Pressure Water Jetting, Trench-less Technology, Water Purification, Licensed Backwater Valve and Sump Pump system installers and testers; Septic Refurbishment.
BRANDS: Only the best that have been proven to be reliable and dependable. We also install customer supplied specialty faucets.
SPECIALITIES: Backwater valve installation, sump pump maintenance and installation, drain clearing, Multiple underground drain replacement solutions. Trench-less Main Sanitary Drain Replacement and FORMA DRAIN
WEBSITE: https://www.mrrooter.ca/toronto/

YEAR ESTABLISHED: 1988
NUMBER OF EMPLOYEES: 55
RETURN POLICY: If our supplied faucets are faulty within the first year, used under normal conditions
PAYMENT METHOD: Visa, MasterCard, American Express, Cheque,Cash
LICENSES: Master Plumbing License #P 1735Toronto Contractor License # T94-0239829
MEMBERSHIPS: BBB, Consumers Choice Award Winner Since 2000, Metroland Readers' Choice 2013
LIABILITY INSURANCE: Yes
DIPLOMAS: Master Plumbing License P 1735CROSS CONNECTION / BACK-FLOW LICENSE: 09044WHMIS, CONFINED SPACE E
WORKERS COMPENSATION: Yes
PROJECT MINIMUM: No job is to small for Mr. Rooter Plumbing to come out and solve for our customers.
BONDED: Yes
PROJECT RATE: We provide all pricing upfront before we start. We will gladly come out, diagnose the situation
WRITTEN CONTRACT: Yes
WARRANTY TERMS: ALL WORK PERFORMED COMES WITH WRITTEN GUARANTEE

Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.

Write a Review

Average customer rating:
9.4 10 (1881 reviews)

Bhavan

1 review Scarborough, ON Joined 2008/08/28

10/10

Installing dishwasher

Appliance Repair review in Scarborough

08/28/2008

John from Mr.Rooter worked hard and did an Excellence job. Job was done professionally. he was on time and gave me estimate how much it would cost me. He is an asset to this company.

Good work John...

Thanks
Bhavan

Approximate cost of services:: $711.00

Dennis in Leslieville

1 review Toronto, ON Joined 2008/08/28

replacement of tree-damaged clay pipes

Mr. Rooter came to our house last Christmas season when my family was here and the sewage backed up! Great timing! Frano, super-polite and knowledgeable, assessed the problem, then his team came back in a few days to dig up our lawn to remove the root-infected pipe, replacing it with ABS pipe (even providing us with the forms for a city reimbursement). As promised, they came back half a year later for a free inspection of the remaining pipes. They have been very professional and effective for us!

Approximate cost of services:: $3,000.00

sharon doherty from east york

1 review North York, ON Joined 2008/08/27

plumbing main bathroom

Plumbing review in North York

08/27/2008

I'm writing this on behalf of my mother, she had some plumbing problems and decided to call diferent companies to see what's to be done and repair. She asked me to write this review because she was so happy with Val from Mr Rooter, she had a toilet replaced, some faucets in bathroom and kitchen. The quote she had from Mr Rooter was not the cheapest one, but for the kind of service she received from Mr Rooter, she was more than happy to pay. Val worked neat and clean, he used good quality faucets and materials, and he was very understanding with my mom and polite. I will definetely use them again, now we have this Advantage plan for the whole family and we are members for life. Once again, good job Val and congrats for Mr Rooter to have such a good plumber and also a gentlemen. Sharon

Approximate cost of services:: $1,200.00

rocco in scarborough

1 review Scarborough, ON Joined 2008/08/21

broken pipe main drain

Drain Services review in Scarborough

08/21/2008

When your toilet overflows you know you have a problem...panic,nightmares you name it. Called Mr.Rooter and a very knowledgeable Bob came to our rescue, put our minds at ease and got the job done. Thank you so very much Bob.

Approximate cost of services:: $2,400.00

Kirsten Fenton

1 review Toronto, ON Joined 2008/08/17

Clay pipe replaced - blockage cleared - digging

08/17/2008

We had just moved in to our home in the High Park area. Little did we know, because of all the trees in this area, many people have drain problems due to the tree roots strangling the old clay pipes. Well, a day after we moved in, our basement flooded with sewage due to this issue. I called 4 different plumbers and they all quoted prices through the roof. One plumber wanted to dig inside my basement on top of digging outside and wanted to charge me $6,200! This plumber also said it would be a 2 or 3 day job! He also made me sign an order before putting in the figures so that I would feel obliged to hire him. ([competitor] - don't ever use them - they are the worst!)
The Mr Rooter guys were so professional. They did not do any extra work that what needed to be done; therefore not charging me for unnecessary digging. They dug at least an 8 foot hole in the ground, worked in the pouring rain and were done in one day. They were forced to pull up my shrubs when digging but when they were done, it was like they were hardly even there - my shrubs got replanted and everything. Amazing service and all for the lowest quote I received - $2,200. Going with Mr Rooter saved me 4K! I would never call any other plumber again, they did an amazing job!

Approximate cost of services:: $2,200.00

johnb in Scarborough

1 review Scarborough, ON Joined 2008/08/15

faucets replacement

Plumbing review in Scarborough

08/15/2008

It's the second time I have Valentin from Mr. Rooter doing work in my house and I have to say I got an exceptional service. Great communication with the main office, technician is always on time, he protected my new floor in the bathroom with dropsheets and I can see he knows what he's doing. Very proffesional and neat, he gave me options between different taps to choose, I even got new aerator for my kitchen tap and was free of charge. Again, I'm very happy and I will reccomend Mr Rooter to all my friends, specially Valentin. Thank you Mr Rooter, great job.

Approximate cost of services:: $800.00

Mara in Riverdale

3 reviews Toronto, ON Joined 2008/07/30

plumbing repair

07/30/2008

I have used Mr. Rooter several times, for the big project of replacing the main water line, for fixing my bathroom, and now for a small pipe replacement. It was leaking. I tried glue and duct tape.....and then realized the water kept on coming. I should not be allowed to even ATTEMPT my own repairs!

I find their service exceptional, and response time incredible. I called with an issue at 7:45 this morning, and someone was in my home by 8:45, The job was completed an hour later.

I have also experienced them to do quality work.

Their people are exceptionally polite and capable.

I give Mr. Rooter a HUGE thumbs up for any of their services.

Approximate cost of services:: $300.00

Shelley in the Beach

1 review Toronto, ON Joined 2008/07/28

leaky toilet

07/28/2008

A leaky toilet was causing me a great deal of stress as it dripped through my kitchen ceiling and was destroying my cupboards. The thought of having to replace my kitchen was giving me nightmares. I called Mr. Rooter, they came that same morning. Mike was quick, efficient, clean and kind. He put my mind at ease and fixed my problem in minutes. What a great experience!

Approximate cost of services:: $200.00

M. A.

1 review Scarborough, ON Joined 2008/07/27

bathroom plumbibg repair

07/27/2008

I was very pleased with prompt service right from my initial call to the dispatch operator to the prompt arrival of the serviceman who was respectful of other areas of the house (stairs & halls). Very courteous and showed me how to try to solve the problem, before calling a plumber, if it should arise again.

Approximate cost of services:: $150.00

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

Mr. Rooter Plumbing of GTA

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