Milani Plumbing, Heating & Air Conditioning

Heating & Air Conditioning
5526 Kingsway Burnaby BC V5H 2G2
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Heating & Air Conditioning
Milani Plumbing, Heating & Air Conditioning
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86%

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Reviews by rating (past 12 months)
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Best of Award '22 winner 7 timesBest of Award '22winner 7 times

Reviews for Milani Plumbing, Heating & Air Conditioning

Average customer rating:
8.9 10 (776 reviews)

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susan in Vancouver
susan in Vancouver
13 reviews Vancouver, BC

First Review

9/10

repaired water seepage in front lawn

we had water seeping out of the front lawn; technician dropped by for estimate within a couple hrs; milani knew exactly what the problem was; dug up 2 sections of the line; all work was done timely; cleaned up their mess; milani has good warranty policy

Approximate cost of services:
$2,500.00
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Company Response

Thank you for the feedback; it means a lot to us. Customer satisfaction is our main goal and we are glad to see happy customers. We are always trying to improve ourselves to serve you even better.

Burnaby Bob
Burnaby Bob
9 reviews Burnaby, BC

First Review

5/10

Flush Drain Tile and Sump, install clean outs

Way over-priced. No free estimates. Charges for every service call. Little jobs easily turn into bigger jobs somehow. Seemed to take a long time to get the job completed. Had to keep following up to see when they would come back to finish the job. Big name brand company with trucks everywhere, but service did not live up to my expectations. At least the workmanship seems to be satisfactory.

Approximate cost of services:
$1,000.00
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Company Response

Dear Mr. Customer,

We truly appreciate your feedback as it allows us to try and achieve our goal of continually increasing our customer service. The rates and pricing structure of our business allows us to not only employ but keep our highly trained and valued technicians for the long term. This is what allows us to maintain the high level of workmanship that we provide to all of our customers. It is our direction to not compromise the quality of our technicians and only employ the highest level of ticketed trade’s people. We believe that “doing the job right the first time” requires a dedication to having the right people for the job. We strive to create an efficient channel of communication with our customers by employing a staff of 11 customer service and dispatch representatives. These customer service representatives are monitored and trained daily to meet our level of quality and assure timely follow up.

We acknowledge that we did not live up to your expectations and that your final experience was only satisfactory. We would appreciate an opportunity in the near future to go beyond a satisfactory rating and exceed your expectations and achieve a goal of excellence. We encourage you to contact us directly so that we can better assist you.

Best regards,
Milani Customer Service

business in Burnaby
business in Burnaby
1 review BURNABY, BC
0/10

Blocked drainage

We We had a blocked common drain. They sent the wrong person for the first try. Still charged us for the assessment fee. We already knew what the problem was already. The next guy took us for a ride, charged for 4 hours of work when only likely 1 hour of work was done. Rest of the time, the guy sat around waiting for parts. Very frustrating, would never go with them again!!!!!!

Approximate cost of services:
$800.00
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Sammy from Flower Power
Sammy from Flower Power
2 reviews VANCOUVER, BC
10/10

Fixed Toilet, Totally Saved us!

Milani Plumbing totally saved the day for my wife and I! Our upstairs toilet was clogged and overflowing, and some of the water started leaking into the floor and coming through the ceiling downstairs, causing a massive, water-filled bubble in the paint. We called Milani in a panic, and they were here in 10 minutes. Robert our plumber was really nice and definitely knew his stuff. He and his assistant quickly diagnosed and fixed the problem (a clog in the pipe 15 feet down the line). And they really went above and beyond to provide good service. Robert even climbed up on a ladder and drained the giant paint bubble in our downstairs ceiling! Also, because of the overflow, the bathroom was a total mess by the time they arrived, and they very helpfully cleaned it up before they left, even though the mess wasn't their doing. We thought Milani’s charges were totally reasonable -- $110 to snake the toilet, and another $30 to remove and replace the toilet, which they had to do to get to the clog so far down. We will definitely call Milani the next time we have plumbing problems.

Approximate cost of services:
$140.00
1 of 1 people found this review helpful.
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David in Burnaby
David in Burnaby
1 review Burnaby, BC
10/10

Re-Piped Old Section Of House

Milani actually did a really good thorough job. The previous company we had in only did a temporary fix whereas Milani really got to the root of the problem and remedied it. All their work was done in a timely fashion, craftsmanship quality was extremely high, customer service was great and all was done at a reasonable cost. I would definitely recommend these guys.

Approximate cost of services:
$1,500.00
2 of 2 people found this review helpful.
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4Freedom
4Freedom
1 review Burnaby, BC
10/10

Draintiles

Milani did a fantastic job for us and job was completed on time and on budget!I would definitrly recommend then to anyone with a big job like that!Milani has been around for 50 plus years and is family owned and operated.

Approximate cost of services:
$10,000.00
1 of 1 people found this review helpful.
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Gloria Burgess in Vancouver
Gloria Burgess in Vancouver
1 review Vancouver, BC
10/10

Drain repair

They cleared out our drains - everything was draining into our downstairs shower and was flooding so they made an immediate repair. They also spent the time to tell us what we could do in the long term so we wouldn't have this problem anymore. We need to clear it once a year until we can replace it fully.

Approximate cost of services:
$311.00
1 of 1 people found this review helpful.
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Customer in West vancouver
Customer in West vancouver
1 review West Vancouver, BC
5/10

Furnace repair

Very dissatisfied with the quality of the work they do. They have come to our home three days in a row and still no heat and it is the middle of winter. We waited over the weekend and they don't call us on Monday, so I finally call them early in the afternoon on Monday. Hello, remember us? At that point, they say the needed part was ordered that morning and "may" arrive tomorrow so they "might" come out Tuesday afternoon and fix it. Then, at 4:30 pm on Monday (just before the end of the business day), they call and say they don't know what the problem is so they could try a few things and order some parts but it will cost more money and they won't guarantee anything will be fixed. He even suggested that the problem was that I did not give them a manual for the unit (which was untrue?) I would not recommend this company unless you don't care if the repair is done and you have money to burn.

UPDATE: My husband was able to work on the furnace Monday night and get it to work by using his tools and electrical know how. The next day, an experienced worker came and replaced the part my husband diagnosed as needing to be replaced. Now we have heat. Yay! Thanks to my hubby!

Review has 1 previous version
Approximate cost of services:
$750.00
What could this company do to improve their services?
Provide timely and quality service. Hire experienced repairmen, not novices who bill for doing zero work. Do not tell a customer you have ordered a replacement part then call and tell them later that you don't know what part is needed so nothing has been ordered.
Any advice to offer fellow homeowners facing a similar project?
If you use this company, absolutely insist on getting an experienced repairman to service and diagnose your problem. Otherwise, it will cost you a lot of extra money while the inexperienced guy learns on your dime.
0 of 1 people found this review helpful.
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More about Milani Plumbing, Heating & Air Conditioning

Milani Plumbing Drainage & Heating Ltd is one of the largest and well established full service plumbing, heating and drainage companies in Vancouver and the lower mainland.

We have a great team of experienced plumbers highly skilled in both commercial and residential services.

www.facebook.com/milaniplumbing
www.instagram.com/milaniplumbing
www.twitter.com/milaniplumbing

CATEGORIES
Drainage Contractors, Heating & Air Conditioning, Plumbing, Duct Cleaning, Drain Services, and Solar Water Heating
SERVICES
Plumbing, Drainage, Heating, Air Conditioning, HVAC, Commercial Mechanical Services
SPECIALITIES
plumbing hot water tank central air conditioning plumber home air conditioning plumbers water line air conditioning installer plumbing & heating furnace repair heating commercial air conditioning heat pump repair furnace cleaning air conditioning repair ac installation ac repair hot water tank replacement furnace replacement furnace installation ac service heat pump service pipe repair master plumber bathtub repair drain cleaning air conditioning companies garbage disposal installation plumbing fittings plumbing companies sink repair furnace service drain installation drainage contractors plumbing contractors commercial plumbing water heater drainage companies water line replacement water line leak trenchless water line trenchless water line replacement sewer and drain cleaning sewer cleaning 24 hour plumber kitchen faucet installation emergency plumber shower installation toilet replacement boiler installation boiler service boiler repair boiler maintenance boiler replacement heating contractors hvac service hvac repairs residential hvac system ductless air conditioner ductless air conditioner installation ductless mini split installation best plumbing and heating bathtub faucet replacement leak repair licensed plumber best plumber certified plumbers reliable plumbing toilet repair hot water tank installation gas furnace installation gas furnace repair gas furnace replacement gas furnace troubleshooting drainage company air conditioning units service air conditioning units water heater repair tankless water heater heat pump maintenance water main repair water main break pipe bursting technology broken water main sewer line replacement replace water line no dig water line replacement drainage pipe repair drainage repairs sewer drain repair drainage and sewage camera inspection drainage camera inspection sewer camera inspection sewer and drain service
WEBSITE
https://www.milani.ca
YEAR ESTABLISHED
1956
NUMBER OF EMPLOYEES
100
PAYMENT METHOD
VISA, Master Card, Cheque
MEMBERSHIPS
Air Miles, Better Business Bureau, Burnaby Board of Trade, Plumbing-Heating-Cooling Contractors Asso
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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