Milani Plumbing, Heating & Air Conditioning

Heating & Air Conditioning
5526 Kingsway Burnaby BC V5H 2G2
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Heating & Air Conditioning
Milani Plumbing, Heating & Air Conditioning
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85%

This is the average rating based on homeowner reviews.
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How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
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Best of Award '22 winner 7 timesBest of Award '22winner 7 times

Reviews for Milani Plumbing, Heating & Air Conditioning

Average customer rating:
8.9 10 (776 reviews)

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disappointed
disappointed
1 review Langley, BC
2/10

furnace service and water heater service, furnace failure

6 days later and I'm still waiting for
Milani Plumbing and Heating to even call me about my failed furnace. I contacted several furnace service companies and was impressed with the sales rep over the phone. I hired them with confidence.

But when my furnace failed during a cold snap Milani failed to call me and failed to show for a schedule service call and 6 days later still has not contacted me. I am very disappointed and want to provide this review so other will avoid disppointment. Due to the loss of heat I became ill and am still recovering.

Approximate cost of services:
$400.00
0 of 1 people found this review helpful.
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donald in Vancouver
donald in Vancouver
15 reviews Vancouver, BC
10/10

sewer cleaning

This company came promptly to help clean our clogged sewer. They did a good job, we were satisfied with their work. They were friendly and did not make a mess. They were very personable.

Approximate cost of services:
$300.00
1 of 1 people found this review helpful.
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Simon, Vancouver
Simon, Vancouver
2 reviews Vancouver, BC
8/10

replace hot water tank

They came quickly, and seemed to know what they were doing. Did a good job, installed a new hot water tank and removed the old one, then took it away. No problems and no complaints

Approximate cost of services:
$1,300.00
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esther in Vancouver
esther in Vancouver
1 review Vancouver, BC
8/10

furnace replaced

when things didn't work out, they were very willing to come back.
friendly guys provided excellent customer service.
the price was reasonable according to market value.
i would recommend this company to others.

Approximate cost of services:
$1,000.00
1 of 1 people found this review helpful.
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l in Burnaby
l in Burnaby
1 review Burnaby, BC
0/10

Outdoor drainage

We booked an appointment for Wednesday before noon, and they phoned just before the appointment time to defer it to 2pm. It was past 2pm and we were still waiting for them, so we called them up to see what was up. The person on the phone put us on hold, and afterwards told us that they had to cancel our appointment. So we rescheduled it for the day after.

The next day comes, and the guy's on time. He looks at the job and claims that he's going to need 4 hours to finish it, and that he needs to call another guy to help. We asked for a quote from them before, and they had said that the job should take no more than 2 hours. We asked the guy again, and he insists that the job will take 4 hours, and that we're going to need to wait until he calls the other guy to come help, so he'll just 'examine' it in the meantime, meaning that we would have to pay for the time that it takes for the other guy to get here as well.

So we decided to cancel the job, as we seriously think that they were trying to rip us off.

Approximate cost of services:
$500.00
0 of 1 people found this review helpful.
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Company Response

We are very sorry you had such an unfortunate experience with Milani. We assure you we have come a long way in customer service, and can assure you this will never happen again.

Agatha, burnaby
Agatha, burnaby
1 review Burnaby, BC
0/10

Backflow test

$280 test became $1600 headache. 1 appoinment turned 5. Never on time, cancellations, and multiple excuses. instead of exchanging rubber "o" ring the whole part was exchanged at an additional cost. Was booked to come, changed the time, then billed for additional time, travel, truck all for a part that did not need to be replaced.

unprofessional billing personel.

Approximate cost of services:
$1,600.00
1 of 2 people found this review helpful.
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Company Response

We are very sorry you had such an unfortunate experience with Milani 3 years ago. We assure you we have come a long way in customer service, and can assure you this will never happen again. Once again, I apologize on behalf of the Milani team.

Dennis in North Vancouver
Dennis in North Vancouver
1 review North Vancouver, BC
1/10

Bathroom Reno

Milani plumbing took six hours to do a two hour job and then tried to bill me for it. During that time, their employee placed the bath/ shower faucet too high and couldn't install the tub drain pipe- I had to do that. After seven months of haggling they reduced the bill from $750.00 to $397.00. Fortunately, I am a tiling and painting contractor so I knew what to look for and how to correct their mistakes. For the average homeowner- beware!!!

Approximate cost of services:
$750.00
0 of 1 people found this review helpful.
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Company Response

Hi Dennis, we are very sorry you had a bad experience with Milani Plumbing. We highly value our customers and like to make sure they receive work of the highest quality. We can assure you that we have come a long way in customer service, and this will never happen again.

Pat in Vancouver
Pat in Vancouver
5 reviews Vancouver, BC
1/10

radiant heat

We felt this company didn't have the expertise and knowledge of the repair. They wanted us to replace the whole unit when the unit was only two years old. We will not be calling them again.

Approximate cost of services:
$1,500.00
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Company Response

Hi Pat, Milani likes to make sure that our customers are receiving only that highest quality work from very capable and highly trained technicians. We are extremely sorry you had a bad experience with Milani and would like to assure you we have come a long way in developing our company to insure that this will never happen again. Thank you for your time.

Milo in Port Coquitlam
Milo in Port Coquitlam
2 reviews Vancouver, BC

First Review

10/10

Sewer Line Clearing

When our sewer backed up, we called Milani to clear it. Not only did they clear it, they found the cause (roots from a tree on City of Vancouver land that was damaging the sewer line) and went out of their way to prove to the city that it was the City who was responsible, and that it wasn't one of the trees on our property that had damaged the city sewer lines. They saved us $6,000 in sewer replacement which the city had wanted to charge us.

Approximate cost of services:
$350.00
1 of 1 people found this review helpful.
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Dan in Port Moody
Dan in Port Moody
2 reviews Vancouver, BC
8/10

Laundry installation

They were the only ones who could commit to get my work done in the timeline required. They did a good job, and were able to bill either by time and materials or by a fixed quote. The fixed quote option helped me stay at ease with the eventual cost.

Approximate cost of services:
$1,300.00
1 of 1 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Milani Plumbing, Heating & Air Conditioning

Milani Plumbing Drainage & Heating Ltd is one of the largest and well established full service plumbing, heating and drainage companies in Vancouver and the lower mainland.

We have a great team of experienced plumbers highly skilled in both commercial and residential services.

www.facebook.com/milaniplumbing
www.instagram.com/milaniplumbing
www.twitter.com/milaniplumbing

CATEGORIES
Drainage Contractors, Heating & Air Conditioning, Plumbing, Duct Cleaning, Drain Services, and Solar Water Heating
SERVICES
Plumbing, Drainage, Heating, Air Conditioning, HVAC, Commercial Mechanical Services
SPECIALITIES
plumbing hot water tank central air conditioning plumber home air conditioning plumbers water line air conditioning installer plumbing & heating furnace repair heating commercial air conditioning heat pump repair furnace cleaning air conditioning repair ac installation ac repair hot water tank replacement furnace replacement furnace installation ac service heat pump service pipe repair master plumber bathtub repair drain cleaning air conditioning companies garbage disposal installation plumbing fittings plumbing companies sink repair furnace service drain installation drainage contractors plumbing contractors commercial plumbing water heater drainage companies water line replacement water line leak trenchless water line trenchless water line replacement sewer and drain cleaning sewer cleaning 24 hour plumber kitchen faucet installation emergency plumber shower installation toilet replacement boiler installation boiler service boiler repair boiler maintenance boiler replacement heating contractors hvac service hvac repairs residential hvac system ductless air conditioner ductless air conditioner installation ductless mini split installation best plumbing and heating bathtub faucet replacement leak repair licensed plumber best plumber certified plumbers reliable plumbing toilet repair hot water tank installation gas furnace installation gas furnace repair gas furnace replacement gas furnace troubleshooting drainage company air conditioning units service air conditioning units water heater repair tankless water heater heat pump maintenance water main repair water main break pipe bursting technology broken water main sewer line replacement replace water line no dig water line replacement drainage pipe repair drainage repairs sewer drain repair drainage and sewage camera inspection drainage camera inspection sewer camera inspection sewer and drain service
WEBSITE
https://www.milani.ca
YEAR ESTABLISHED
1956
NUMBER OF EMPLOYEES
100
PAYMENT METHOD
VISA, Master Card, Cheque
MEMBERSHIPS
Air Miles, Better Business Bureau, Burnaby Board of Trade, Plumbing-Heating-Cooling Contractors Asso
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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