Milani Plumbing, Heating & Air Conditioning

Heating & Air Conditioning
5526 Kingsway Burnaby BC V5H 2G2
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Heating & Air Conditioning
Milani Plumbing, Heating & Air Conditioning
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85%

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Reviews by rating (past 12 months)
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Best of Award '22 winner 7 timesBest of Award '22winner 7 times

Reviews for Milani Plumbing, Heating & Air Conditioning

Average customer rating:
8.9 10 (771 reviews)

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Maria in Vancouver
Maria in Vancouver
8 reviews VANCOUVER, BC
10/10

pipe leak from water main

We were very please with the service. We had a pipe leak in our front yard from the water main, and the guy was able to come out the next day to fix it. He was very knowledgeable and professional. We found the price to be quite resonalbe considering the amount of work that needed to be done - it was a very labour intensive job.

Approximate cost of services:
$2,000.00
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D Port Moody
D Port Moody
6 reviews ,

First Review

1/10

Plumbing

We added an addition on to our home in 2010 and we are sorry we hired Milani. Always get a firm price or else they will overcharge you. We couldn't believe the cost of just moving a sink 1 foot from it's old position. After a costly install the inspector didn't pass it and my husband had to fix it himself in order to get it passed. Also, we found charges on our credit card that we didn't have invoices for. We had to email them to request the invoices and they charged us for visits that never even happened (they did finally reverse the charges - but beware). I do not recommend them.

Approximate cost of services:
$2,500.00
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Company Response

We are very sorry for your unfortunate experience with Milani. I assure you this will not happen again as we have worked hard to develop our customer service. Once again we apologize; however, we thank you for your business.

K Man
K Man
10 reviews Langley, BC
6/10

Hot water tank replacement

Milani came and removed and replaced my hot water tank. The tank was not leaking but was showing signs of rust and could go at any moment. They were very professional and courteous. They are not the cheapest out there, but I do trust them to do quality work for me

Approximate cost of services:
$1,000.00
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Jennifer in Vancouver
Jennifer in Vancouver
4 reviews Vancouver, BC
10/10

Replace water pipe from city connection

We were delighted that they were able to complete the job in 1 day! The fellow who came to dig and backfill the trench for the new water pipe was super efficient as he worked by himself. He even saved our grass and tree which happened to be in the way. The other worker who installed the pipe and shut-off valve was also friendly and personable and gave us some good suggestions. We would definitely hire them again!

Approximate cost of services:
$1,300.00
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Company Response

Thank you very much for the positive feedback, we appreciate your business!

Cheryl Bradley in New westminster
Cheryl Bradley in New westminster
28 reviews New Westminster, BC

First Review

7/10

Drain parts (basket)

When we are looking for parts we always go to Milani's Plumbing. More often then not they have the parts we require. They are fast and knowledgeable. If the person you're talking to doesn't know - they find someone who does. We looked everywhere for a replacement insert for the kitchen sink (the basket type) - it's an old type - which we had a horrible time finding because the bottom apparently is different than the newer ones now on the market. I thought the price was a bit much but after looking for ages I was thrilled that Milani's had the part (at any cost).

Approximate cost of services:
$7.50
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Company Response

We are pleased to get your feedback and we are always happy to help our customers. We appreciate your business and look forward to working with you again!

susan in Vancouver
susan in Vancouver
13 reviews Vancouver, BC
9/10

repaired water seepage in front lawn

we had water seeping out of the front lawn; technician dropped by for estimate within a couple hrs; milani knew exactly what the problem was; dug up 2 sections of the line; all work was done timely; cleaned up their mess; milani has good warranty policy

Approximate cost of services:
$2,500.00
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Company Response

Thank you for the feedback; it means a lot to us. Customer satisfaction is our main goal and we are glad to see happy customers. We are always trying to improve ourselves to serve you even better.

Burnaby Bob
Burnaby Bob
9 reviews Burnaby, BC

First Review

5/10

Flush Drain Tile and Sump, install clean outs

Way over-priced. No free estimates. Charges for every service call. Little jobs easily turn into bigger jobs somehow. Seemed to take a long time to get the job completed. Had to keep following up to see when they would come back to finish the job. Big name brand company with trucks everywhere, but service did not live up to my expectations. At least the workmanship seems to be satisfactory.

Approximate cost of services:
$1,000.00
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Company Response

Dear Mr. Customer,

We truly appreciate your feedback as it allows us to try and achieve our goal of continually increasing our customer service. The rates and pricing structure of our business allows us to not only employ but keep our highly trained and valued technicians for the long term. This is what allows us to maintain the high level of workmanship that we provide to all of our customers. It is our direction to not compromise the quality of our technicians and only employ the highest level of ticketed trade’s people. We believe that “doing the job right the first time” requires a dedication to having the right people for the job. We strive to create an efficient channel of communication with our customers by employing a staff of 11 customer service and dispatch representatives. These customer service representatives are monitored and trained daily to meet our level of quality and assure timely follow up.

We acknowledge that we did not live up to your expectations and that your final experience was only satisfactory. We would appreciate an opportunity in the near future to go beyond a satisfactory rating and exceed your expectations and achieve a goal of excellence. We encourage you to contact us directly so that we can better assist you.

Best regards,
Milani Customer Service

business in Burnaby
business in Burnaby
1 review BURNABY, BC
0/10

Blocked drainage

We We had a blocked common drain. They sent the wrong person for the first try. Still charged us for the assessment fee. We already knew what the problem was already. The next guy took us for a ride, charged for 4 hours of work when only likely 1 hour of work was done. Rest of the time, the guy sat around waiting for parts. Very frustrating, would never go with them again!!!!!!

Approximate cost of services:
$800.00
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Sammy from Flower Power
Sammy from Flower Power
2 reviews VANCOUVER, BC
10/10

Fixed Toilet, Totally Saved us!

Milani Plumbing totally saved the day for my wife and I! Our upstairs toilet was clogged and overflowing, and some of the water started leaking into the floor and coming through the ceiling downstairs, causing a massive, water-filled bubble in the paint. We called Milani in a panic, and they were here in 10 minutes. Robert our plumber was really nice and definitely knew his stuff. He and his assistant quickly diagnosed and fixed the problem (a clog in the pipe 15 feet down the line). And they really went above and beyond to provide good service. Robert even climbed up on a ladder and drained the giant paint bubble in our downstairs ceiling! Also, because of the overflow, the bathroom was a total mess by the time they arrived, and they very helpfully cleaned it up before they left, even though the mess wasn't their doing. We thought Milani’s charges were totally reasonable -- $110 to snake the toilet, and another $30 to remove and replace the toilet, which they had to do to get to the clog so far down. We will definitely call Milani the next time we have plumbing problems.

Approximate cost of services:
$140.00
1 of 1 people found this review helpful.
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More about Milani Plumbing, Heating & Air Conditioning

Milani Plumbing Drainage & Heating Ltd is one of the largest and well established full service plumbing, heating and drainage companies in Vancouver and the lower mainland.

We have a great team of experienced plumbers highly skilled in both commercial and residential services.

www.facebook.com/milaniplumbing
www.instagram.com/milaniplumbing
www.twitter.com/milaniplumbing

CATEGORIES
Drainage Contractors, Heating & Air Conditioning, Plumbing, Duct Cleaning, Drain Services, and Solar Water Heating
SERVICES
Plumbing, Drainage, Heating, Air Conditioning, HVAC, Commercial Mechanical Services
SPECIALITIES
plumbing hot water tank central air conditioning plumber home air conditioning plumbers water line air conditioning installer plumbing & heating furnace repair heating commercial air conditioning heat pump repair furnace cleaning air conditioning repair ac installation ac repair hot water tank replacement furnace replacement furnace installation ac service heat pump service pipe repair master plumber bathtub repair drain cleaning air conditioning companies garbage disposal installation plumbing fittings plumbing companies sink repair furnace service drain installation drainage contractors plumbing contractors commercial plumbing water heater drainage companies water line replacement water line leak trenchless water line trenchless water line replacement sewer and drain cleaning sewer cleaning 24 hour plumber kitchen faucet installation emergency plumber shower installation toilet replacement boiler installation boiler service boiler repair boiler maintenance boiler replacement heating contractors hvac service hvac repairs residential hvac system ductless air conditioner ductless air conditioner installation ductless mini split installation best plumbing and heating bathtub faucet replacement leak repair licensed plumber best plumber certified plumbers reliable plumbing toilet repair hot water tank installation gas furnace installation gas furnace repair gas furnace replacement gas furnace troubleshooting drainage company air conditioning units service air conditioning units water heater repair tankless water heater heat pump maintenance water main repair water main break pipe bursting technology broken water main sewer line replacement replace water line no dig water line replacement drainage pipe repair drainage repairs sewer drain repair drainage and sewage camera inspection drainage camera inspection sewer camera inspection sewer and drain service
WEBSITE
https://www.milani.ca
YEAR ESTABLISHED
1956
NUMBER OF EMPLOYEES
100
PAYMENT METHOD
VISA, Master Card, Cheque
MEMBERSHIPS
Air Miles, Better Business Bureau, Burnaby Board of Trade, Plumbing-Heating-Cooling Contractors Asso
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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