Milani Plumbing, Heating & Air Conditioning

Drainage Contractors
5526 Kingsway Burnaby BC V5H 2G2
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Drainage Contractors
Milani Plumbing, Heating & Air Conditioning
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87%

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Best of 2019 winner 5 timesBest of 2019winner 5 times

Reviews for Milani Plumbing, Heating & Air Conditioning

Average customer rating:
9 10 (601 reviews)

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Blair Miller from Vancouver
Blair Miller from Vancouver
2 reviews Burnaby, BC
10/10

Emergency plumbing repair

I have had to call Milani on three occasions for emergency plumbing repairs at my house. Each time the service personnel having been professional, timely and dealt with the issues efficiently. On the most recent visit, Winston did a good job adjusting to the piping in our house and auger a clearing in our root clogged sewer line. I appreciate the ability to book and know the arrival time of the service personnel. I have found the times provided by the dispatchers to be accurate

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Private User
Private User
Private User reviews West Vancouver, BC
0/10

Plumbing services at home

Be aware! Milani plumbing has a policy of charging an extra half hour on top of the standard one hour charge for technician’s time writing out the invoice (can take 10 or more minutes) even if the work finished well within the first hour if billable time for callout. My plumbing work finished in 52 minutes, tech spent 11 minutes writing out invoice in his truck and came to me with additional half hour on my bill. When questioned he said the work finished in 63 minutes (which included 11 minutes for writing out invoice). Their manager informed me that all customers have to pay additional half hour labour charges even if the time spent fixing the problem goes one minute beyond the first hour and time taken to write invoice is added even though it could take 10-15 minutes to write out a four line invoice. Customers should clarify their billing strategy (totally unfair in my opinion) before agreeing to get work done.

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Company Response

Hi Jay, thank you much for sharing your recent experience with us. I am sorry to hear that you didn’t feel completely satisfied with the service provided. I know that you were contacted by Azima, our Customer Service Manager yesterday, who was able to speak to you at length.

Firstly, I would like to mention that we do not have a policy where we charge any extra time for writing an invoice as this time serves as part of the entire service call. After speaking with Azima, I wanted to clarify that we did waive off the 30 minutes for you. We take customer service extremely seriously at Milani and strive for 100% satisfaction on every call.

We complete hundreds of service calls every day, and our customer service team is very detailed when booking those calls by taking time to explain our rates and how we charge for our technician’s time. Each service call comprises of a few parts, and the invoice and job report is one of the most important. Not only does it give you a detailed and thorough explanation of what our certified and extremely knowledgeable technicians found, but it also explains what work was completed, includes any recommendations and serves as documentation for the future. The time it takes to complete these report forms is an important part of the service call, and our technicians are as efficient as possible when they complete this portion.

I am very happy to hear that we have resolved your issue, and we look forward to helping you with your future plumbing needs.​

Private User
Private User
Private User reviews North Vancouver, BC
10/10

Plugged toilet

Rob did a great job unplugging our toilet. Tried a toilet auger first but that didn't work so had to remove the toilet to clean the trap. Was very professional throughout.

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Company Response

Thank you for the kind words! We are happy to hear that Rob's hard work fixing your toilet was appreciated. Thank you again for choosing Milani Plumbing, Heating & Air Conditioning for your service!

Janis in Burnaby
Janis in Burnaby
1 review Vancouver, BC
10/10

Drainage

Rob H did an excellent job with all the work completed in my home. Several drainage issues including the main sanitary drain, two bathroom sinks, one kitchen sink and one laundry drain. Kept all areas tidy and clean, everything was explained to me in an easy understanding way. I was very satisfied and would definately recommend Milani Plumbing and Heating to anyone. Thank you!

Janis

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Company Response

Thank you for the review! We are happy to hear that Rob's work on your drainage problems was appreciated and that he impressed you with his service. Thank you for choosing Milani Plumbing, Heating & Air Conditioning!

Galen in Toronto
Galen in Toronto
1 review North Vancouver, BC
10/10

Darren was great

Came on time, really nice guy, was very fast and did all the little extra things like take away the old materials. Will call them for my next job. Thanks Darren!

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Company Response

Thanks for the review, Galen! We look forward to assisting you again in the future.

Thank you for choosing Milani Plumbing, Heating & Air Conditioning for your service!

Private User
Private User
Private User reviews Burnaby, BC
10/10

Flood restoration

Mike was very knowledgeable and helpful in setting up the drying equipment after upstairs suite had a big leak that flooded the basement suite. He did his best within the budget he was allowed to work with as set by the home owner. Mirzani who picked up the equipment was also respectful and polite. I would definitely use this company again.

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Company Response

Thanks for the review! We will be sure to let Mike and Mirza know that you appreciated their assistance during your leak.

Thank you again for choosing Milani Plumbing, Heating & Air Conditioning for your service!

Michael Currie from Burnaby
Michael Currie from Burnaby
2 reviews Burnaby, BC
9/10

Great work replacing hot water heater

Austin did a great job replacing hot water heater on short notice. Very thankful. Total professional. Strongly recommend. Note if I had more time would have shopped around for water heater as I think I could have found one cheaper. But same day service request and install is pretty amazing.

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Company Response

Thank you for the review, Michael! We are happy to hear that your hot water tank replacement went smoothly and we look forward to working together again in the future.

Thank you for choosing Milani Plumbing, Heating & Air Conditioning for your service!

Private User
Private User
Private User reviews North Vancouver, BC
10/10

Plumbing service

Toilet wasn’t flushing properly on one toilet and the chain on another keeps disengaging

Both issues resolved and customer service was outstanding
Highly recommend Rob and Milani plumbing

We have used Milani in the past and have always been pleased

Thanks

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Company Response

Thank you for the review! We are happy to hear that your toilet issues were quickly resolved. Thank you for choosing Milani Plumbing, Heating & Air Conditioning for your service!

Chester  in Burnaby
Chester in Burnaby
0 reviews Burnaby, BC
10/10

Sewer line

Mirza came and did a superb job cleaning the sewer line that was blocked with tree roots. He explained how the tree roots goes into sewer lines in search of water.He's a keeper, and as usual Milani comes through. Super efficient and courteous.

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Company Response

Thank you for the kind words! We are glad that Mirza's help on the sewer line cleaning was appreciated.

Thanks again for choosing Milani Plumbing, Heating, & Air Conditioning!

eugen in Vancouver
eugen in Vancouver
0 reviews Burnaby, BC
10/10

sewer drain cleanout

their customer service is top notch in terms of keeping their customers happy. the office does a great job of underderstanding their clients and their needs. it was much appreciated

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Milani Plumbing, Heating & Air Conditioning

Milani Plumbing Drainage & Heating Ltd is one of the largest and well established full service plumbing, heating and drainage companies in Vancouver and the lower mainland.

We have a great team of experienced plumbers highly skilled in both commercial and residential services.

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CATEGORIES
Drainage Contractors, Heating & Air Conditioning, Plumbing, Duct Cleaning, and Fire & Water Damage Restoration
SERVICES
Plumbing, Drainage, Heating, Air Conditioning, HVAC, Commercial Mechanical Services, Snow Removal
SPECIALITIES
plumbing hot water tank central air conditioning plumber home air conditioning plumbers water line air conditioning installer plumbing & heating furnace repair heating commercial air conditioning heat pump repair furnace cleaning air conditioning repair ac installation ac repair hot water tank replacement furnace replacement furnace installation ac service heat pump service pipe repair master plumber bathtub repair drain cleaning air conditioning companies garbage disposal installation plumbing fittings plumbing companies sink repair furnace service drain installation drainage contractors plumbing contractors commercial plumbing water heater drainage companies water line replacement water line leak trenchless water line trenchless water line replacement sewer and drain cleaning sewer cleaning 24 hour plumber kitchen faucet installation emergency plumber shower installation toilet replacement boiler installation boiler service boiler repair boiler maintenance boiler replacement heating contractors hvac service hvac repairs residential hvac system ductless air conditioner ductless air conditioner installation ductless mini split installation best plumbing and heating bathtub faucet replacement leak repair licensed plumber best plumber certified plumbers reliable plumbing toilet repair hot water tank installation gas furnace installation gas furnace repair gas furnace replacement gas furnace troubleshooting drainage company air conditioning units service air conditioning units water heater repair tankless water heater heat pump maintenance water main repair water main break pipe bursting technology broken water main sewer line replacement replace water line no dig water line replacement drainage pipe repair drainage repairs sewer drain repair drainage and sewage camera inspection drainage camera inspection sewer camera inspection sewer and drain service snow removal commercial snow removal
WEBSITE
https://www.milani.ca
YEAR ESTABLISHED
1956
NUMBER OF EMPLOYEES
100
PAYMENT METHOD
VISA, Master Card, Cheque
MEMBERSHIPS
Air Miles, Better Business Bureau, Burnaby Board of Trade, Plumbing-Heating-Cooling Contractors Asso
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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