I have had to call Milani on three occasions for emergency plumbing repairs at my house. Each time the service personnel having been professional, timely and dealt with the issues efficiently. On the most recent visit, Winston did a good job adjusting to the piping in our house and auger a clearing in our root clogged sewer line. I appreciate the ability to book and know the arrival time of the service personnel. I have found the times provided by the dispatchers to be accurate

Be aware! Milani plumbing has a policy of charging an extra half hour on top of the standard one hour charge for technician’s time writing out the invoice (can take 10 or more minutes) even if the work finished well within the first hour if billable time for callout. My plumbing work finished in 52 minutes, tech spent 11 minutes writing out invoice in his truck and came to me with additional half hour on my bill. When questioned he said the work finished in 63 minutes (which included 11 minutes for writing out invoice). Their manager informed me that all customers have to pay additional half hour labour charges even if the time spent fixing the problem goes one minute beyond the first hour and time taken to write invoice is added even though it could take 10-15 minutes to write out a four line invoice. Customers should clarify their billing strategy (totally unfair in my opinion) before agreeing to get work done.

Rob did a great job unplugging our toilet. Tried a toilet auger first but that didn't work so had to remove the toilet to clean the trap. Was very professional throughout.

Rob H did an excellent job with all the work completed in my home. Several drainage issues including the main sanitary drain, two bathroom sinks, one kitchen sink and one laundry drain. Kept all areas tidy and clean, everything was explained to me in an easy understanding way. I was very satisfied and would definately recommend Milani Plumbing and Heating to anyone. Thank you!

Janis

Came on time, really nice guy, was very fast and did all the little extra things like take away the old materials. Will call them for my next job. Thanks Darren!

Mike was very knowledgeable and helpful in setting up the drying equipment after upstairs suite had a big leak that flooded the basement suite. He did his best within the budget he was allowed to work with as set by the home owner. Mirzani who picked up the equipment was also respectful and polite. I would definitely use this company again.

Austin did a great job replacing hot water heater on short notice. Very thankful. Total professional. Strongly recommend. Note if I had more time would have shopped around for water heater as I think I could have found one cheaper. But same day service request and install is pretty amazing.

Toilet wasn’t flushing properly on one toilet and the chain on another keeps disengaging

Both issues resolved and customer service was outstanding
Highly recommend Rob and Milani plumbing

We have used Milani in the past and have always been pleased

Thanks

Mirza came and did a superb job cleaning the sewer line that was blocked with tree roots. He explained how the tree roots goes into sewer lines in search of water.He's a keeper, and as usual Milani comes through. Super efficient and courteous.

their customer service is top notch in terms of keeping their customers happy. the office does a great job of underderstanding their clients and their needs. it was much appreciated