Milani Plumbing, Heating & Air Conditioning

I did not like the service we got from Milani. I know their quality of service varies widely because it all depends on your particular installer, but in my case he wasn't very good.

We had him install a new whole-home shutoff valve and a freeze-proof hose tap. The end result is ok, but sloppy. He dripped a LOT of solder all over and didn't clean up all of it. He forgot to install a rubber washer in the shutoff valve, which caused it to leak, which he didn't notice until I pointed it out. The freeze-proof tap was not installed perfectly vertically; it's at a moderate angle facing towards the door right next to it, which, again, he didn't notice. Also, the flow rate of the freeze-proof tap is much less than the old one, which would have been nice to know ahead of time. It's so weak that it's barely usable in the garden anymore. The actual quality of his work (in terms of soldering joints, etc) seemed pretty good, but considering his poor attention to detail in the other things mentioned above, I do wonder about his workmanship.

So again, it's functional, but sloppy. I wouldn't recommend Milani. Although I have heard some good stories about them, it's really a toss-up as to who you get as an installer and how good they are. I would much rather find an individual plumber whom I can trust every time. Or, in my case because I am fairly handy, I'll just learn more about plumbing and do it myself.

Called Malani during regular business hours to repair what I assumed to be a faulty thermocouple on my 8-year-old gas hot water tank. Dispatcher was very professional - took down information about the tank, said that there would be $180 charge for the first hour and $98/hr thereafter, said they'd come sometime during 12-5pm and that I'd get a call 30 minutes ahead. Within an hour, they called and a technician arrived. Technician was very polite and got down to work immediately. Problem was with a limiter switch but asked if I wanted the thermocouple replaced at the same time. I agreed. Everything was done within an hour. Service charge of $180 seemed a little excessive ($90-120 seem to be the norm) and the parts were marked up by over 250%. E.g. Charged $24 for the thermocouple. Retail price at Home Depot is $8.99 (Honeywell 24" Thermocouple Model Q340A 1413). I completely understand mark-ups of 100-150% for this type of service. They must buy, retain, transport, inventory and deliver parts used for service. But marking up parts by more than 250% is excessive.

I had a drain line that hadn't been looked at for over 24 years! The pipe had never been exposed from the wall. Realizing that this was beyond my skills, Milani fixed the problem.
They were prompt in arriving (within half an hour) The call service was excellent and asked for all the specifics before the technician arrived. He was finished within the hour! I was very happy with their service.

The original repair work to the toilet and kitchen faucet were not done to our satisfaction. However, the company followed through and returned and did an excellent job. The second technician was competent and explained the situation extremely well. We are very satisfied with the ultimate result. The Company demonstrates its integrity by its willingness to guarantee its work and fix any problems.

Originally had called them out to fix a leaking pipe. Since it was
behind The boiler we agreed to install a new boiler and hot water tank.
Was told it would take 3 to 4 days. It took 7 days, I later found out that this was the first boiler unit of this type the installer had seen. (First red flag) They first suggested I get an indirect
hot water tank that would work off the boiler. I chose not to
as I wanted them to work independently of each other in case
of a malfunction. (Thank God I did this).
As a result we were without hot water only for a day as opposed to the 7 days it took to install the boiler.
Day 7 I come home from work to find nothing had been done.
I called their office and asked that they come back and finish the job. They came back that night and completed around 2300 hours. (Yay we have heat)
0700 hours following day I wake up to a spraying sound and find the boiler room and garage flooded. They claim it was not there responsibility as they were connecting to existing pipes in
the floor.

Fine, just please come back and fix it . I was going to call my insurance but Milani advised me not to. It was fixed later that day although I had drywall damage and possible mould.
This was performed at my cost.

1 month later and I wake up to the same scenario and more drywall damage. I'm standing by as I write this waiting for a response from Milani.

If they use the existing pipe excuse again does this mean that it
is impossible to reconnect my heating?

I usually withhold 10% to any contractor for 30 days, this time I didn't based on Milani's good reputation. I learned that none of these people should ever be trusted. (I don't believe it's intentional, but due to our society's lowering of standards
across the board. We are becoming use to substandard workmanship and little or no customer support)

Hope you all have better luck;
Opsman6

Did my research Milani came out on top, and I choose the right company and would definitely recommend them. The job was done in a day very professional, courteous, friendly and which I also appreciated was being informed of everything that they were going to do, and Tim answered any of my dumb guestions with an answer and a smile. My house is now Warm and and my electric hot water is Hot. There team work was impressive and there clean up after was done with care and consideration. Should have done this job sooner, I had nothing to worry about the price was right, everyone at Milani was very informative friendly and well prepared, with follow up available 24/7. Thank you Milani I'm ready for a cold winter, very happy with the appliances Greg choose to suit my townhouse, another satisfied customer.

Terrible service!!! It took them 4 hours to change my water tank, they damaged my carpet, terrible customer service and very expensive service. I do not recommend them. Try another company.

Just purchased our dream home perched on the hillside over looking the ocean and purchased a 3.5 ton top of the line Lennox air conditioning unit. The unit wasn't powered to cool the top level of the house and Milani (Raj, Tim, Nest, Adish) worked to replace the unit with a 5 ton unit! Thank you Milani for rectifying the situation!!!!!!

I have lived at this location for 58 years and I have always used Milani Plumbing. A few weeks ago, I needed the main sewer and water lines replaced. Thank you Milani for the excellent work by your very friendly staff. They were exceptional. I highly recommend Milani Plumbing.
Sirkka Morel

successfully used milani before. emergency sewage leak. dispatcher said 2 guys at $65, approved for 2 hours. they cut 18" x 24" hole in ceiling. put in dehumidifiers with out my approval. they want $1000.