Originally had called them out to fix a leaking pipe. Since it was behind The boiler we agreed to install a new boiler and hot water tank. Was told it would take 3 to 4 days. It took 7 days, I later found out that this was the first boiler unit of this type the installer had seen. (First red flag) They first suggested I get an indirect hot water tank that would work off the boiler. I chose not to as I wanted them to work independently of each other in case of a malfunction. (Thank God I did this). As a result we were without hot water only for a day as opposed to the 7 days it took to install the boiler. Day 7 I come home from work to find nothing had been done. I called their office and asked that they come back and finish the job. They came back that night and completed around 2300 hours. (Yay we have heat) 0700 hours following day I wake up to a spraying sound and find the boiler room and garage flooded. They claim it was not there responsibility as they were connecting to existing pipes in the floor. Fine, just please come back and fix it . I was going to call my insurance but Milani advised me not to. It was fixed later that day although I had drywall damage and possible mould. This was performed at my cost. 1 month later and I wake up to the same scenario and more drywall damage. I'm standing by as I write this waiting for a response from Milani. If they use the existing pipe excuse again does this mean that it is impossible to reconnect my heating? I usually withhold 10% to any contractor for 30 days, this time I didn't based on Milani's good reputation. I learned that none of these people should ever be trusted. (I don't believe it's intentional, but due to our society's lowering of standards across the board. We are becoming use to substandard workmanship and little or no customer support) Hope you all have better luck; Opsman6
- Approximate cost of services:
- $12,000.00