G.H.Johnson's Trading Co. Ltd.

Nov 15 07 purchased a dining room table, sideboard and armoir.Five months later I have only the sideboard, delivered today.Delivery was delayed because they table was damaged however they sent another one, also damaged.No followup on their behalf,inconsistent excuses,no sense of urgency and simply pathetic customer service.Wrote to Mr Hudson, no response.This company does not care about anything other then revenue.Being in the customer service business myself,this is absolutely the lowest level of service I could imagine.I WILL BE TELLING EVERYONE ABOUT THIS POOR PERFORMING COMPANY AND WILL NEVER EVER SHOP THERE AGAIN.

Mid November 2007, my husband and I visited the stoor. Really liked the selection and styles and found staff to be helpful. Bought a trestle table ($800+) and a mirror ($200+) for delivery the following week. First day, table fell over in truck and broke. We only found out after calling the store when no table or mirror materialized. Delivery was set for the following week. Arrived as promised and guys were really friendly and helpful. Noticed once they were gone that table had scratches as did mirror. Called Glen at store and was assured that he'd send replacements when the truck was back in our area. It is now mid-April 2008 and we are still waiting. I've been in to the store where Glen showed me a table that would be refinished and shipped to me and a mirror was tagged to replace the one we have. Every few weeks when I would call to inquire about, he would give me a different reason for the delay (we're getting your table from Asia, the shipment is delayed on the water, we're getting you a table from an estate sale but it's tied up,...). In March called to speak to Kennedy the Manager. He assured me that he'd look into it and would call me back. The following week I called to follow up. He said that he'd look into it and call me back later. When I called a few days later, he put me on hold and then put on Mark - Thank goodness. Mark was professional and friendly. He promised to look into it and then get back to me and was true to his word. I should be receiving the replacement table on Tuesday (5 months after purchase).

Joe has been to our home twice now and he is the type of individual that you want setting something up at your house. He truly cared about what he was doing and ensuring I was completely satisfied. He took the extra time to do what was necessary rather than just trying to rush in and rush out as quickly as possible. Very professional, handy and polite. Great job.

AS a film & TV set decorator,I am called on to produce a variety of interiors and looks.I have been dealing with Pat and company for over 25 years. My experience with them has always included outstanding service, great & varied stock, and excellent prices!
Nigel Hutchins SDSA

I ordered a bed set that was to take 12- 14 weeks to arrive. The truck was broken into when it arrived causing a re-order. GHJ never followed up, never kept me in the loop and was terribly rude when I would call for a status. They took no responsibility for the delay. I never heard one "I am sorry you had to wait so long". The gave me no discount and gave me a 3hr delivery window after waiting 8 months. I will never buy from them again!

We bought a bed from this company, which came recommended. Less than a week after we bought it, we heard a loud crack while sleeping, then another. We jumped off the bed, as it sunk beneath us. The crossbeams had snapped.
We called for repairs. Before they came, the frame popped out. The entire thing was falling apart. We were told they would come between 11am-noon on a Saturday. They didn't show up until 130, when neither of us could be home. So, they left the new beams on the porch, with the screws in the mailbox.
That was enough.
We called for them to take it back, and were promised a full refund would be made once it was returned. Well, they took it back (and the guys who grabbed it laughed at the quality of the stuff -- I'll never forget that). But we're still waiting for the refund.
We were told to talk to this one guy who we called twice. He's never called back. Pat, the owner who promised to refund the money, went on vacation without doing anything. His assistant said there was nothing she could do with him gone. I left a message for him to call when he returned. We're past that date, and still no call.
Now, we may have no choice but to involve a lawyer. This is the first time in my life I've ever complained about a company on the internet, but GH Johnson deserves it.

We have been dealing with Pat Johnson and his staff for a number of years . It is always our first source when shopping for ourselves , design clients or friends. Repeat & referral customers are a reflection of good business. We have and will continue to both frequent Johnson's and quickly refer them to anyone. We appreciate the continual updating of selection, their pricing and our interactions with Pat and his staff. The location is great and the space is huge - we love it - Thanks Pat.

Joe from Stoufville said it best. The customer service at this place is simply unacceptable. The sales staff must be on commission because once you put your money down, your history. Even though I was assured my purchase was in stock, it arrived with one piece missing. There was no call to advise me of that, or apologize and when I enquired I was told it would be 'a couple of weeks' - after repeated calls and no callbacks. The first point of contact on the telephone was surly and unhelpful. The delivery men were as apathetic as you can get. The company clearly does not rely on repeat custom, so I would just encourage any potential shopper to remember - you have options. Exercise those options and shop elsewhere. This place simply doesn't deserve your money.

Don't let my rating of 2 fool you, the rating system won't allow a rate of zero.
I purchased a diningroom table back in November 2007, it is now March 3rd and I have yet to receive anything. Since following up on the status of our order I find out they have been providing me with inaccurate delivery status. What was suppose to have left December 31st in a container actually never left until February 17th/08. Don't let the nice furniture fool you, this is a Mickey Mouse operation.

I spoke with Mr.Johnson himself and instead of an apology I was spoken to with little regard and respect. Based on Mr Johnson's lack of regard for customer service, G.H.Johnson is not worthy of anyone's business, but only worthy of a recession.

I'd stay very clear of this establishment.

Purchased a glass dining room table, did not deliver on scheduled date, plus NO ONE CALLED to warn me. Found out after glass was supposedly broken by delivery men. Called to reschedule, no return calls. Couldn't get a hold of anyone by phone to tell me the status or what is going on. Everyone is blaming everyone else. Had to go directly to store to find a service person to reschedule. No apology or discount offered. No respect for customers.