Joe from Stoufville said it best. The customer service at this place is simply unacceptable. The sales staff must be on commission because once you put your money down, your history. Even though I was assured my purchase was in stock, it arrived with one piece missing. There was no call to advise me of that, or apologize and when I enquired I was told it would be 'a couple of weeks' - after repeated calls and no callbacks. The first point of contact on the telephone was surly and unhelpful. The delivery men were as apathetic as you can get. The company clearly does not rely on repeat custom, so I would just encourage any potential shopper to remember - you have options. Exercise those options and shop elsewhere. This place simply doesn't deserve your money.
- Approximate cost of services:
- $2,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?