Super disappointed. Tech trucked mud into my house. Didn’t cover shoes. Didn’t ask about pretreating stains. Left my carpets SOPPING wet - 12 hour dry time. Carpets not even clean. Wanted $ back but all that was offered was a “we’ll come back and do it again”. My basement was already jammed into my laundry room - we couldn’t afford to lose that time having them come back and waiting again without access to our entire basement.
Why would I want them to come back? The “rectifying the situation” works for the company - not the customer. I just want a refund but they said that wasn’t policy. So in a few months I’ll go back to citrus-o and have them do it again. Paying the higher cost will be worth it for the exceptional service and clean carpets.