phoned re: holding a garden shed for one day . I was told by employee that there were 3 left and they would put a hold on it til closing time next day . When I got to store an associate looked for hold item but was unable to locate any . There was 1 shed left that had a sold sticker on it (1 unit had already been sold , remaining unit was the display model ) . Employee suggested I should go home and wait to receive a call from the employee who I originally spoke with . I asked to speak with manager , employee contacted somebody who I assumed to be the manager who seemed unconcerned with the situation . Was then taken to a service rep . I asked if I could have a unit sent over from Burnaby where they had some of these sheds in stock . Was told they probably would'nt send one over . They asked if i could drive to Burnaby to pick one up , which was a fair distance . I asked about Langley , Surrey - they said there were 4 units left in Surrey . Service rep. attempted to contact other stores via phone (general line , not internal ) had to wait as she was put on hold for next available rep. I said to employees that this was a terrible , inefficient way to run a business and causes people to rate store poorly and if you are going to put an item on hold , the item should be clearly marked with permanent marker with name of customer and date of pick-up as any sticker/label can be removed . At this point I left store and drove to Surrey to pick up shed . Perhaps employees should have a customer service course in dealing with customers , and reminded that customers pay their salaries .