Hickory Dickory Decks

We first met Geoff Aucoin in 2009. Being naive new home-owners back then, we called Geoff to get a quote on replacing our old deck before realizing we had so much other work to do on the house. A new roof, a new boiler, basement water-proofing, chimney replacement and drive-way re-paving later - it was finally seeing carpenter bees and ants destroying what was left of our tired 20+ year deck that pushed us to replace it.

During our correspondence in 2009, Geoff was always helpful and never pushy. He followed up by e-mail a couple of times over the next two years. When we were ready to replace our deck, Geoff was the first person that we had in mind. His professionalism, courtesy, know-how, honesty had left such an impression on us that even 5+ years and experiences with 1/2 dozen contractors later, we thought of him first when we were looking to replace the deck.

And 6 months after the completion of the deck, we know that we made the right decision to have signed with Geoff. It was a great experience from start to finish. Geoff walked us through the planning process, working through iterations of the design. He pointed out to us which ideas would require an application for variance from the City, provided multiple options for materials, set everything up on the quotes as options. He was patient and helpful throughout the process. We decided on a composite deck with cedar trim.

The professionalism and courtesy of Hickory Dickory Decks was outstanding - not just Geoff, but it was evident with every one of the entire team: Ibrahim, the lead, and his crew, Kosal and Sheldon. These guys are not just good at what they do, they are good people.

The entire build took about 4 weeks from taking down the old deck to completing the final trim. The completed deck is absolutely beautiful. Ibrahim showed great attention to detail, and accommodated our modifications to the design of the steps as we went along. We could see what we were paying for in the workmanship and materials. The workmanship is evident in the substructure to each joint to the hanging of the door to the final sanding. The material quality is visible in the deck boards to the lights to the trim even down to the post caps and fasteners.

During the build, my neighbour's tree fell over and covered the newly laid substructure of our deck (thankfully no damage). It also destroyed our fence. It was looking like its best days were behind it already and we had really wanted to replace it despite our neighbour's reluctance. Well, the fallen tree sure helped my neighbour to give the go-ahead on the project. And HDD did a fantastic job building us a solid fence with 6x6 posts and deck boards for the fence screen! I am 200+ lbs and could hang off the completed fence without any noticeable give. During the ice storm in December, another neighbour's tree branch fell on the fence. The fence still looks great (except for one cracked post cap).

HDD is not for those who are looking for the cheapest price, although they are very accommodating with options to match a realistic budget. But if quality work and solid materials matter to you, it's tough to beat Geoff and Ibrahim and their team.

Over the duration of several jobs including fence replacement and deck refinishing, I found Hickory Dickory Decks to be refreshingly candid, thorough and professional. Most notably, my dealings with Ibrahim reconfirmed my faith that an expensive project can be done with a high level of quality combined with a superior level of customer service. Job well done by a professional group. I would highly recommend them to others.

My wife and I wanted to have a big deck built (around 400 sq ft), so we had several companies come in to do a quote for us. Right from the start, we noticed the difference in professionalism with Hickory Dickory Decks. Our contact person was Geoff Aucoin and he was exceptional. Very honest, personable, and customer service oriented. They were a bit more expensive than other companies, but we had a really good feeling about them, and we were right.

We wanted a very low maintenance deck, and originally chose a product that we liked from a new manufacturer. However, due to some issues with the manufacturer (that had nothing to do with Hickory Dickory Decks), we had to find another product. Geoff was very accommodating and quite attentive during the whole process. We ending up choosing another product from one of their long-term suppliers and we could not be happier. Their installers are very professional, and I can honestly say that we always felt that we were valued customers, even after money changed hands. There was not one interaction that left me displeased. I have heard horror stories from friends that had quite the opposite experience that went with the lowest cost builder.

I would recommend Hickory Dickory Decks to anyone who is looking for a beautiful, well-crafted deck!

The deck they built us last year was/is incredible. We thought it was a bit expensive at the time but given all the positive reviews, we decided to go for it! Money well spent. They were fast, clean and the deck is absolutely beautiful. Changes the whole look of our backyard.

Let's start by saying I would recommend Hickory Dickery Decks. From my first meeting with Geoff, to the guys working on the removal of the old deck to the finished product. The entire process was professional from beginning to end. I ended up getting what I wanted, one of the cool decks I saw on their web site. Thanks to all the guys involved.

Dave

Wanted to comment on the excellent service and workmanship of Geoff & his crew. Was very pleased with the final results. Their promptness in completing the deck allowed me to enjoy it this summer. Would highly recommend their company.

I was very impressed with the completed new composite deck masterfully put together by team Ibrahim,Kosal and Sheldon.From
beginning to end,the quality of the work was excellent and completed efficiently.The work ethic was beyond my expectations and appreciated by me.I definitely have no hesitation in recommending this company in Scarborough & Toronto to anyone looking for any deck needs!

The deck that Hickory Dickory Decks installed in our backyard several years ago is still in beautiful shape. The TimberTech material is not only exactly what we were looking for as a maintenance-free deck, but it looks fantastic! Many of our friends and family who have been in our backyard have commented on how great it looks. The professionalism of both you, Geoff, and your team, Tom and Ibrahim, was excellent. Tom and Ibrahim are extremely hard workers and are to be commended.

The design that you provided, including the decking, railing and lighting around the hot tub we had installed, works very well for our family and we know we will be enjoying our deck for many years to come. Thank you again!

The deck that I had built 20 years ago was showing serious signs of old age. We started a design process in 2012 to change the look and feel of the space. We finalized the plan in the spring from an independent designer and started to call contractors. A couple of things stand out when working with Hickory Dickory Deck team, firstly the options presented were transparent, the cost and options of products, design and lighting, etc., were all laid out, there was no guessing. Geoff Aucin worked with Cathy and I to finalize design and build in a most professional manner. A large deck was removed and then we met Fred Jackson. Fred is a A1 carpenter with a great crew of guys. We discussed the design. Often I would meet Fred in the morning to discuss progress and he listened to my suggestions and added his own in order improve the end product. Despite the weather they produced a spectacular deck that looks like it was built by a master.

Would I recommend Fred, Goeff and the team, absolutely!

Three years ago, Geoff Aucoin professionally and patiently worked with us to design a deck that fit our goals and budget. He was able to provide suitable suggestions, and express and conceptualize solutions that we understood -- that remained true to the completed project. We continue to thoroughly appreciate the deck, and its suitable living space for our family and friends.