Hickory Dickory Decks

Decks
Toronto ON M4G 2L1
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Hickory Dickory Decks
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Reviews for Hickory Dickory Decks

Average customer rating:
9.6 10 (345 reviews)

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Paul G
Paul G
0 reviews Kitchener, ON
10/10

Lighting Upgrade

We had our HDD deck installed in 2014, with incandescent deck lighting. With the warm weather this week, we set up our furniture on it. The deck still looks like the day it was finished. We called Darryl to update our lights to LEDs. The technician came today and did a great job. He was friendly, courteous and knowledgeable about our different types of fixtures (both on posts and stair treads). It seems this is one company that enjoys having a long term relationship with their clients.

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Company Response

Thanks Paul.
Always a pleasure working with you.
Darryl

Dan in Toronto
Dan in Toronto
0 reviews Toronto, ON
10/10

Composite Deck with Stairs

Jonathan who owns the Milton franchise is very professional, responsive and easy to work with.

We got multiple quotes from top-ranked deck companies in the GTA, and he was comparable to all of them in pricing and was great about doing everything by the book, including managing the permit process on our behalf - we didn't have to do anything. Ultimately we felt we could trust him to do a great job so we went with him.

We visited the outdoor showroom in Waterdown which gave us helpful ideas on finishes.

His builder Jeff is fantastic, he built the whole elevated deck and stairs by himself in less than a week. Workmanship is excellent and longest wait was for railings which were high in demand.
Both Jeff and Jonathan were great and we're excited for our new composite deck!

Dan in Milton

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Company Response

Hi Dan,

Thank you very much for your positive feedback. Jeff and I appreciate it and we enjoyed working with you on your new deck project..
Have a great summer and enjoy your new deck .

Best Regards,

Jonathan

Private User
Private User
Private User reviews Richmond Hill, ON
10/10

New Deck

Thank you Steve and your Hickory Dickory Decks team for the outstanding work on creating our new deck to replace our old wooden deck. The quality of materials and workmanship is 2nd to none and we are very happy to have this beautiful new deck to enjoy for years to come. I would not hesitate to recommend Hickory Dickory Decks to anyone looking to have a deck built that will stand the test of time.

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Company Response

"Thanks Karen for your review of our recent project. The view is great & the new deck floor & railing make it a lot easier to relax & enjoy the space. Looking forward to helping on phase 2 when the time is right."

Steve Hall

Doug in Scarborough
Doug in Scarborough
0 reviews Scarborough, ON
10/10

Back yard deck

These guys do great work.

I had a number of services quote for the job but Steve was by far the most professional and attentive to detail. The site was carefully assessed, measured and discussed BEFORE any work began.

We removed an old cedar deck and installed a top of the line composite deck... changed the look of our backyard dramatically for the better.

I had a very high confidence level in agreeing to start the work and when the crew arrived, all my expectations were met or exceeded.

Very professional. Great craftsmen. Fantastic product.

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Company Response

"Thanks Doug for the kind words & the opportunity to rebuild this space for you & your wonderful family. It was one of our favorite projects last year & we're very pleased with the outcome. It was a pleasure & a privilege."

Steve Hall

Review - HDD
Review - HDD
0 reviews Aurora, ON
2/10

Composite Deck

I entered a contract with the francised owner of Hickory Dickory Decks on July 13, 2020 to rebuild and expand an existing deck.  This review is posted to qualify a $450 discount under the contract agreement.
The contract awarded is about $3000,  30% higher than its closest competing contractor (excluding HST).  The company won the contract as it is the only contractor that came with a drawing, written quotation and material samples in the negotiation process, which gave me an expectation that a higher price would be worthwhile .  However it ended with total disappointment, mainly on 2 issues as the following:
1.     Over budget - Extra charges were added during work in progress for an extra step and new footings due to the owner's incorrect grading measurements and structural support assessment.  For a company that claimed itself a leading contractor in the field since 1987, this should not have happened had the assessment and quote been done with due diligence.
2.     Delay -   Before the contract was signed on July 13, the work duration was estimated to be 4 to 5 days, and would be completed before the end of August.  I had declined the company's 2% discount offer for the project to be done during the off season between September and November instead, fully expecting the work to be completed by the end of August.  The work began on August 25, but was completed on September 28, a span of 5 weeks instead of 4-5 working days estimated.  There were no unforeseen factors such as weather and workers issues within the work duration.
After the contract was signed, I was given a customer checklist and warranty checklist to go over them later when I have time.  When I went through the lists in the later days, it was too late to revoke the contract as work had already begun.  The checklists consisted 2 of 30 items, that would definitely change my decision, if were disclosed before the contract signing, which are: 
a/    "We do our best at measuring the elevation in your yard.  However, in the event an extra step is required or omitted, the final bill will be adjusted accordingly."
b/    "If you have ordered either glass or aluminium rail or other special order products, you can expect a 2-5 week wait after the deck is built before these products are installed.  The payment schedule will be altered to reflect this situation.  The deck will be paid in full and the price of the rail or glass will be held back until installation."
The last of the 3 required payments was made on Friday, August 28, 3 days ahead of the payment schedule.  Only next Monday, the day I expected the deck to be completed, I was told that the aluminium railing won't be ordered until the deck construction is completed, after which the delivery time from the contractor would be 3 to 5 weeks.
I hope my experience will help your decision process in finding a reputable and reliable contractor.

William Wong, Aurora - Ontario

1 of 1 people found this review helpful.
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Company Response

Hello William,

We appreciate you taking the time to write some feedback & a review for us following completion of your deck project. We feel that the project went relatively well, though the main issue seems to be that certain details were misunderstood between us. We will be taking this as an opportunity to improve & tighten up our communication to avoid a disappointing situation for both our clients & our team who work very hard to bring these projects to completion.

We also appreciate that despite receiving other quotes, you selected us due to our attention to detail in both the design & quote. Your concerns are a good reminder on the importance of very accurate notes to record verbal discussions.

As you mentioned, our checklists were left with you. That was on July 13th according to our records. Work began on August 25th, so there were 6 weeks to review or bring up any concerns you may have had in regard to any of the clauses in our agreements. We will take more care in the future to get those completed in person as we usually do.

As the scope of work changed the cost changed slightly. We charged only 50% of the regular cost of the small landing that was added, which we felt was fair given the change was recommended by us towards the end of the build. This change was accepted & signed off on by you.

We did spend a few more days on site than originally estimated. Exact timing was never promised. We were assuming 4-5 days according to you, which I agree was a reasonable estimate, though it was almost 9 days on site plus a day coming back to put in the custom rails once they were ready.

Despite some hiccups, we are happy to have worked with you. We hope you & your family will enjoy the beautiful backyard space for many years to come.

Steve Hall - for Hickory Dickory Decks - Aurora

Terry in Toronto
Terry in Toronto
0 reviews Toronto, ON
10/10

Composite deck

In the spring of 2020, we choose HDD because they did such a nice job with out daughter and son in law's deck last year. Even though we dealt with a different franchise we got the the same courteous, timely service from Steve and his contractors..
Steve helped refine our plans and introduced us to the composite materials. We are very happy that we went with this.
The deck was completed before the proposed date so we got enjoy the deck before it got too cold.. We were also pleased that our extensive gardens surrounding the deck area suffered no damage during construction. We are looking forward to enjoying our new deck space for many years

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Company Response

"Thanks Terry & Doug for the review of your deck project. We appreciate you bringing us in to do another deck project for your family! Wishing you many happy hours on the deck enjoying the beautiful yard & gardens.
-Steve Hall"

Muktha T
Muktha T
2 reviews Mississauga, ON
10/10

My Gorgeous Deck

I made a decision to have a deck installed in 2019. I'm so done working with fly by night contractors and cowboy contractors who claim to be a jack of all trades and can do "anything for cheaper". I wanted a deck and I was going to work with deck experts - who do nothing but put up decks. I fortunately found Hickory Dickory Decks Mississauga Southwest and Rob. I had never added a deck onto a home and I am not living in my dream home so this process led to a lot of indecisiveness on my part - Rob patiently worked with me providing me options. I was my own project manager for this job, but Rob was fantastic in supporting me to be sure I took care of all the "things to do". I worked with a licensed interior decorator to finalize the deck and trim colours. The gorgeous colour of the deck just "pops" against the red brick of the home. I used a fantastic mason who installed a walkout and I had new sliding glass doors installed. I had electrical hookup and natural gas hookup for the barbecue (I only worked with licensed contractors). I've got a gorgeous dream deck all because I worked with decking experts at Hickory Dickory Decks Mississauga SW, but most importantly worked with Rob and Mitch. They have helped me to transform my backyard into an oasis and a home office for the spring and summer. You can see the meticulous craftsmanship in their work. I would only work with this team if I were to do another deck and I highly recommend Rob and Mitch. Thanks guys! Please come by in the summer with a coffee for me for my deck YETI!

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Company Response

Thank you for your kind words. It was a pleasure working with you. You have a beautiful deck that I know you will enjoy with many of your friends and family for many years to come. I look forward to keeping in touch. Rob."

Cam
Cam
1 review Elora, ON
10/10

Conestogo Backyard Renovation

We knew our backyard needed some help, but we didn't have any ideas of what to do. When we contacted Hickory Dickory Decks, they came up with an amazing concept plan, and executed the work flawlessly. They impressed us with their professionalism and communication throughout the renovation and always did what they said they would do. It was nice to be able to have one contractor execute all of the work including the deck, the timber roof structure, the stone patio, plantings, and the concrete work. Our backyard couldn't have turned out better and we are very happy with the result.

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Private User
Private User
Private User reviews , ON
10/10

Excellent Deck Rebuild

Chris and Ben did an excellent job replacing our deck. They were very knowledgeable about materials, which enabled us to make an informed decision with respect to the product we selected.

We are extremely pleased with our new deck. It looks beautiful.
Their work was meticulous. We can't say enough about the excellent quality of the job done.

We would highly recommend Chris and his team.

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Company Response

Thank you very much for the review. Ben and I know that you will enjoy your new deck for years to come. Enjoy life outdoors.

Chris

Brian Dow from Mississauga
Brian Dow from Mississauga
9 reviews Mississauga, ON
10/10

Second Project by HHD

In 2015 we had our deck replaced by HDD, they did a terrific job then under the guidance of Jeff so we decided to contact them regarding trellis and pergola work we required this year. Southwest Mississauga is now under the watchful eye of Bob R and his son. There is no doubt this was a challenging year for all contractors, we were one of the very lucky ones as we had contracted this job in Nov 2019 so were first up on the list. There we a number of delays as the kinks were worked out of the Covid lockdown requirements but communication with Bob was always open. Fred ( worked on our deck in 2015 ) Art and Adam did a masterful job, put in long days, were always friendly and cleanup was excellent. They always approached us with options/changes etc and tried as best possible to implement our requests. Thanks to all, another excellent result.

1 of 1 people found this review helpful.
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Company Response

Thanks Brian,
It was a joy for all of us to come to work every day at your house. Looking forward to joining you at the Curling Club next year. Stay well and thanks again!
Bob

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Hickory Dickory Decks

With franchises in over 60 cities in Canada, we’ve designed and built over 25,000 beautiful composite decks and have worked hard to earn our reputation as the best in the deck business.

To us, every project we undertake is not just a deck – it’s a Hickory Dickory Deck. That means it’s constructed to the highest standards using the best materials. It means it’s built by professional carpenters and craftspeople who adhere to the Hickory Dickory Decks philosophy and are careful to represent our brand well, every day. That means that you – our valued customer – will receive the best deck money can buy, backed by our complete satisfaction guarantee.

CATEGORIES
Decks
PRODUCTS
Composite and PVC Decks, Wood Decks, Gazebos, 3 Season Rooms, available with: lighting, planters, cabanas, arbors, pergolas, trellises, aluminum and composite railing.
SERVICES
DECKS.CA - Custom Deck Building, 1000's of Deck Ideas on-line, Deck Design and Consultation, ON-TIME Start and Completion, Full Service Lumber Yard , Permit Drawings and Engineering, Experienced Professional Carpenters
BRANDS
ARMADILLO, AZEK, CLUBHOUSE, GREENBAY DECKING, FIBERON, MOISTURESHIELD, TIMBERTECH, TREX, TRUNORTH, VEKA, ZURI. RAILING BRANDS - ETP METALS, CENTURY, ALMAR, FIBERON, TIMERTECH, TREX, INVISIRAIL
STYLES
Even with 25,000 decks built in Canada, our customers are still coming up with unique designs and functions. Customers come to us for "out of this world" unique, custom designs as well as to help fix the back porch...
SPECIALITIES
Composite and PVC Decks with long term warranties and unique custom designs
WEBSITE
http://www.decks.ca
YEAR ESTABLISHED
1987
PAYMENT METHOD
Cheque
MEMBERSHIPS
LANDSCAPE ONTARIO, NADRA, BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
20 YEAR TO LIFETIME WARRANTIES ON COMPOSITE AND PVC DECKING BRANDS, 2 YEAR WORKMANSHIP WARRANTY
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