Lighting Upgrade
- Company Response
Thanks Paul.
Always a pleasure working with you.
Darryl
Thanks Paul.
Always a pleasure working with you.
Darryl
Hi Dan,
Thank you very much for your positive feedback. Jeff and I appreciate it and we enjoyed working with you on your new deck project..
Have a great summer and enjoy your new deck .
Best Regards,
Jonathan
"Thanks Karen for your review of our recent project. The view is great & the new deck floor & railing make it a lot easier to relax & enjoy the space. Looking forward to helping on phase 2 when the time is right."
Steve Hall
"Thanks Doug for the kind words & the opportunity to rebuild this space for you & your wonderful family. It was one of our favorite projects last year & we're very pleased with the outcome. It was a pleasure & a privilege."
Steve Hall
Hello William,
We appreciate you taking the time to write some feedback & a review for us following completion of your deck project. We feel that the project went relatively well, though the main issue seems to be that certain details were misunderstood between us. We will be taking this as an opportunity to improve & tighten up our communication to avoid a disappointing situation for both our clients & our team who work very hard to bring these projects to completion.
We also appreciate that despite receiving other quotes, you selected us due to our attention to detail in both the design & quote. Your concerns are a good reminder on the importance of very accurate notes to record verbal discussions.
As you mentioned, our checklists were left with you. That was on July 13th according to our records. Work began on August 25th, so there were 6 weeks to review or bring up any concerns you may have had in regard to any of the clauses in our agreements. We will take more care in the future to get those completed in person as we usually do.
As the scope of work changed the cost changed slightly. We charged only 50% of the regular cost of the small landing that was added, which we felt was fair given the change was recommended by us towards the end of the build. This change was accepted & signed off on by you.
We did spend a few more days on site than originally estimated. Exact timing was never promised. We were assuming 4-5 days according to you, which I agree was a reasonable estimate, though it was almost 9 days on site plus a day coming back to put in the custom rails once they were ready.
Despite some hiccups, we are happy to have worked with you. We hope you & your family will enjoy the beautiful backyard space for many years to come.
Steve Hall - for Hickory Dickory Decks - Aurora
"Thanks Terry & Doug for the review of your deck project. We appreciate you bringing us in to do another deck project for your family! Wishing you many happy hours on the deck enjoying the beautiful yard & gardens.
-Steve Hall"
Thank you for your kind words. It was a pleasure working with you. You have a beautiful deck that I know you will enjoy with many of your friends and family for many years to come. I look forward to keeping in touch. Rob."
Thank you very much for the review. Ben and I know that you will enjoy your new deck for years to come. Enjoy life outdoors.
Chris
Thanks Brian,
It was a joy for all of us to come to work every day at your house. Looking forward to joining you at the Curling Club next year. Stay well and thanks again!
Bob
With franchises in over 60 cities in Canada, we’ve designed and built over 25,000 beautiful composite decks and have worked hard to earn our reputation as the best in the deck business.
To us, every project we undertake is not just a deck – it’s a Hickory Dickory Deck. That means it’s constructed to the highest standards using the best materials. It means it’s built by professional carpenters and craftspeople who adhere to the Hickory Dickory Decks philosophy and are careful to represent our brand well, every day. That means that you – our valued customer – will receive the best deck money can buy, backed by our complete satisfaction guarantee.