We first met Geoff Aucoin in 2009. Being naive new home-owners back then, we called Geoff to get a quote on replacing our old deck before realizing we had so much other work to do on the house. A new roof, a new boiler, basement water-proofing, chimney replacement and drive-way re-paving later - it was finally seeing carpenter bees and ants destroying what was left of our tired 20+ year deck that pushed us to replace it.
During our correspondence in 2009, Geoff was always helpful and never pushy. He followed up by e-mail a couple of times over the next two years. When we were ready to replace our deck, Geoff was the first person that we had in mind. His professionalism, courtesy, know-how, honesty had left such an impression on us that even 5+ years and experiences with 1/2 dozen contractors later, we thought of him first when we were looking to replace the deck.
And 6 months after the completion of the deck, we know that we made the right decision to have signed with Geoff. It was a great experience from start to finish. Geoff walked us through the planning process, working through iterations of the design. He pointed out to us which ideas would require an application for variance from the City, provided multiple options for materials, set everything up on the quotes as options. He was patient and helpful throughout the process. We decided on a composite deck with cedar trim.
The professionalism and courtesy of Hickory Dickory Decks was outstanding - not just Geoff, but it was evident with every one of the entire team: Ibrahim, the lead, and his crew, Kosal and Sheldon. These guys are not just good at what they do, they are good people.
The entire build took about 4 weeks from taking down the old deck to completing the final trim. The completed deck is absolutely beautiful. Ibrahim showed great attention to detail, and accommodated our modifications to the design of the steps as we went along. We could see what we were paying for in the workmanship and materials. The workmanship is evident in the substructure to each joint to the hanging of the door to the final sanding. The material quality is visible in the deck boards to the lights to the trim even down to the post caps and fasteners.
During the build, my neighbour's tree fell over and covered the newly laid substructure of our deck (thankfully no damage). It also destroyed our fence. It was looking like its best days were behind it already and we had really wanted to replace it despite our neighbour's reluctance. Well, the fallen tree sure helped my neighbour to give the go-ahead on the project. And HDD did a fantastic job building us a solid fence with 6x6 posts and deck boards for the fence screen! I am 200+ lbs and could hang off the completed fence without any noticeable give. During the ice storm in December, another neighbour's tree branch fell on the fence. The fence still looks great (except for one cracked post cap).
HDD is not for those who are looking for the cheapest price, although they are very accommodating with options to match a realistic budget. But if quality work and solid materials matter to you, it's tough to beat Geoff and Ibrahim and their team.
- Approximate cost of services:
- $25,000.00
- Company Response
Hi Peter,
Thanks again for your business and writing a great review!
You were a pleasure to work for. Talk to you later!Geoff