service great, administration needs work
purchase Navien tankless hot water heater almost 10 years ago and installed by friend/private plumber - issues with device not working consistently April 2020 and quotes were pandemic prices so waited - warranty almost up and pandemic prices better so contacted a list of recommended installers from Navien as warranty still applied and get new unit for no cost - Reid brothers came in at reasonable price and able to service promptly - initial office contact went well, service people were great both for inspection with quote and during removal with install plus additional permits - follow up for warranty credit needs more work as we contacted Reid brothers 2 weeks, 4 weeks then weekly to get rebate cheque which was hand delivered under duress 2 months after install - other admin issues was follow up call day of asking about install from yesterday and getting arrive late call when not expecting service but expecting rebate cheque
- Approximate cost of services:
- $4,935.00