Gator Custom Windows Ltd

We recently had all the windows replaced at our place and Gator windows did an amazing job in every way. We are so happy and satisfied with the windows installed at our place. Gator windows is a family owned and operated business and they are all very nice people and a pleasure to deal with. Beatrice is your contact in the showroom and office and she is wonderful to deal with. Harold comes to your place and assists with the type and style of windows that look and work best at your place, then he measures precisely and ensures the windows are as large as they can possibly be with the space available. Roy, Alex and crew are extremely talented and meticulous when installing the new windows. The clean up is beyond expectations. The Gator Windows team loves what they do and they take pride in doing it right.

Last year Gator did an excellent job for replacing windows in our bedroom -- 10/10 for that job. This year, I have been trying to get them do a new job for doors and more windows. Took 3 calls and 2 months to get a visit and now waiting 3 months for a quote. I keep calling their head office each time they give me a 'sorry, we'll get back to you'. If you are too busy to take on work, just tell me please! I like their work and Harold is good to deal with, so I don't know what the issue is, but be prepared for poor communications and follow up. I give up!

Roy and Alex did a superb job. The window looks great. All installation was done in a little over a day. Would that all contractors were as reliable and professional as Gator.

Harold came, took measurements, gave us quote and left saying you contact me when you decide. NOOOOO pressure at all. We had family illness, so we could only contact 1 month later, and when we did, we went back and forth on details, which Harold had no problem addressing and correcting as we wished. WE also needed to obtain and Beatrice provided WSIB proof of insurance and their own insurance liability information as we needed since we live in a Condo Corp, and they provided without hesitation and no problem. Nice to deal with honest and correct people. THEN, yesterday morning, Alex and Roy (family business) came on time, covered our floors and stairs, as much as possible, worked diligently, fixed the frame and installed the window. They really did a great job at fixing the wood frame that was really bad, and Alex was really patient showing us how the window looked inside before and also explaining how the window works, etc. Window now looks so much better. Pictures included are the BEFORE and AFTER Alex finished the job. Thank you

A joy to work with from the moment we walked into the showroom with Irma welcoming us and getting a seat for my elderly mother. We were uncertain of what we wanted, other than a bay window replacement, 2 doube hung windows and new front door that is eye catching from inside as well as out . Ashley was extremely helpful with providing me with suggestions other than double hung for my living room. Harold arrived to quote and take measurements armed with catalogues and more suggestions to reduce the cost. We ended up also replacing 2 other double hung with awning windows and a storm door.
Delivery was 10 weeks as the front door and 2 windows were custom. Roy and Alex arrived to install on time and spent 1 day indoors and finished up mid day the second. Their attention to detail and workmanship was amazing.
I highly recommend Gator, and it is nice to do business with a family owned company rather than those large ones who really did not seem to care about my home.

Thank you to everyone at Gator, we will be back!

We used Gator to replace 24 windows and a patio door in our house. They were referred to us by a number of other people and were a pleasure to deal with from start to finish. This is a family run business that cares for their customers. From Harold who came to our house to measure and provide us a quote to Beatrice in the showroom who showed us the various styles of windows available when we were ordering. Once it came time for installation Roy and his son Alex arrived daily at 8 am on the dot and were very professional and friendly and their work was outstanding. I would highly recommend Gator Windows and Doors.

We called them to come and fix a door they had installed. Then we emailed. Then we called and emailed again. From May 2018 to July, nothing but excuses and ‘he’ll be there soon’. We’re not asking for anything free here; we were going to be charged $30 for the part and $50 for labour. Never again for these people, even though they are local to us and we need new windows. This is a simple fix. Beware of these people. They don’t believe in service calls out to their customers.

Our 17 year old home had a few windows that failed (you could see the condensation between the panes). We researched manufactures and found Gator carried some of the best rated brands that are manufactured in Canada. The visit was arranged very quickly. The representative looked at all our windows and suggested only some of them needed to be replaced (he didn't try to oversell at all). The quote was reasonable and what i expected for good quality product installed by guys who know what they are doing. Nice people to deal with it all went very smoothly. I'm sure you can get cheaper stuff elsewhere but you get what you pay for.

I chose Gator Windows on the recommendation of a contractor. I needed to have a bedroom window enlarged with a brick cut-out to accommodate a six foot wide sliding door. Dealing with Gator Windows was the best experience I have had dealing with any kind of contractor/installer. As I knew the type of door I wanted and Gator carried it, I did not visit the showroom but dealt with Beatrice on the phone. She was very helpful and pleasant and easy to reach by phone and email. Harold came by the house to give me a quote – again so pleasant and helpful. From time of placing the order in April 2017 to install in May 2017, the whole thing took about 1 month. I was given a date for the install and a call the day before to confirm. Roy and Alex showed up at 8:00 am on the dot to do the install. What a team! Father and son working together like a finely tuned machine. I watched them all day long with the highlight being seeing the two of them lift the door up into place; I wasn’t sure how two people could manage such a large door, but they made it look easy! They worked hard all day finishing around 6 pm after doing a thorough cleanup of the job site. They are true professionals who take pride in doing a job well and I am so happy that I chose them because I can rest easy knowing the job was done right! It was a pleasure dealing with Gator Windows from start to finish and I have no reservation in recommending Gator Windows.

If you want good quality, fantastic customer service from going into their showroom and chatting with Beatrice who is very very knowledgable and helpful, to meeting Harold who came to see our old windows and gave us an estimate and basically knew what we were looking for and to have the pleasure of having his brother Roy and his son Alex come and get rid of our old nasty windows and put in energy saving, brand spanking new beautiful windows (have 2 windows done for the front of our house, 1 bay window which finally looks amazing and one side window that was done poorly before we moved in and cracked during the winter time!) I wanted to get exceptional windows that would stop my heating to go out and heat up my porch every year and my $$$$ was literally going our my front windows!!!! and to have re-sale value on my property one day! I be honest I didn't even compare pricing with other window business, my gut and all the other exceptional reviews about Gator Windows plus meeting almost all of the family members was the RIGHT DECISION! in the future i will definitely be calling them again soon to replace the rest of the windows in my house! NO fuss no muss, straightforward , honest and professional service! The price we pay for the 2 windows is matched with the prompt and professional installation service by both Roy and his son Alex! they were quiet, pleasant, friendly, made sure our furniture , paintings close to my 2 windows were covered up, my floor was covered up where they were working at and they also cleaned up after they were done...they were fast, I am still blown away plus it is cold outside! and i was not cold at all because again they worked fast! exceptional fantastic family run business and let me just say every person I met knows their job exceptionally well! Look no further just go into their showroom and you will see what I mean! I always believe great customer service from the first point of contact is very important in making my decisions to go with a company to fix anything in my house. btw I just had both my windows replaced yesterday! I love it!!! I am so ready for the HOliday season!!! yay!! Merry Christmas I have the GATOR effect as ALex puts it! THanks again ROy and Alex the entire family is AWESOME!!!
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