Clera Windows + Doors

Windows & Doors Installation & Service
31 Pennsylvania Ave. Vaughan ON L4K 5V5
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Reviews for Clera Windows + Doors

Average customer rating:
9.2 10 (3373 reviews)

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Lucy in Toronto
Lucy in Toronto
2 reviews Bolton, ON
10/10

Patio Door

Dennis our salesman was very professional and always kept us up to date with the progress of our patio door.

John Orsorio #2 the installer was very efficient and his expertise showed in his excellent workmanship.

The door looks great.

L & M

Approximate cost of services:
$1,900.00
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Company Response

Dear Lucy,

Thank you so much for your wonderful remarks!. We are very pleased that we were able to meet all your expectations. It was a pleasure to serve you. We'll make sure to share your comments with Dennis and with John Osorio.

Thank you again for your business and your 10-star feedback!

Enjoy your great looking door!

K&C in Victoria Harbour
K&C in Victoria Harbour
2 reviews Victoria Harbour, ON
2/10

front door, main floor windows

****edited to add...even though the work was redone it doesn't change the experience we had. just because we didn't call back doesn't mean we were satisfied with the way the process went. I don't think it was too much to expect our finish product to look like a professional job when we hired a professional company. Asking the client to accept what they did as the final product was so disappointing. **********

Jimm our sales guy was great, explained it all to us, with the exception of the fact the front door does not get trim and therefore not a finished product(we learned this on the day of install). he helped me figure out the best look for my home and was great. now on to the install..... the install was where we had issues. sales, great, ,follow ups , ,great, product..beautiful .. but installation... that was the issue.
they broke my kitchen faucet, which I will give Ryan credit for a very quick follow up and payment for replacement, BUT not before the installer got in my face and pulled the faucet almost out and insist we tape it up with plumbers tape, the hose was broken, not something you can tape. he damaged four tiles of my backsplash. the caulking under my kitchen window looks terrible, before it was nicely done with grout for the backsplash, the replacement was sloppy.
the caulking around the windows outside was sporadic. no J trim, which we weren't told isn't included until after. something unless you know windows you wouldn't know to ask about.
then the front door... the outside looked terrible. I told him it did not look like a new door, I am including pics of this, he told me..."yeah not my best caulking job", then next tells me he has the name of a guy I can hire to fix it. like seriously?? didn't I already hire a company do do a professional job?? so no trim for the door, they reused the existing j trim from the old door and the old window. they also cut back the siding too far (we were replacing a half moon to a squared off window so they had to cut the siding) and left gaps. this is what they expected me to accept as a finished product. I almost cried.
Ryan followed up assured us he was sending someone who takes pride in their work...he sent the same crew. they put on new wider j trim and made it look better, but this is what should have been the final result originally, not something we had to ask to have fixed.
I wish I could say I would recommend them but I can't. I know they followed up with us, except after my husband called to see why they sent the same guys, no follow up for that. despite quick follow ups I can't refer them.
they left my yard a mess each time they were here with garbage, they left the stickers on all the windows and door(even ones on the outside of my bay window which we had to get an extension ladder out to remove), they are not someone I would want back to my home.
I chose them because of the reviews, I only wish I had the experience and results of those who are happy with them had.
I know they rebut all the reviews, I have pictures and screenshots of conversations to back what happened. Ryan tried, he followed up, which I was impressed with. but with the installer we had I can't give a good review.
I am including before and after pics of my kitchen tile and the original finished door that was supposed to be how they left it until we had to call to have it fixed. I really wished I had better things to report.
the pictures of the door show the used j trim, so it's pieced together. shows the caulking job. if you look closely you can see the gap where the siding was cut too far back.
when hiring someone you would hope it looks better after they do the work, and I can't say that about the my kitchen or front door.

Approximate cost of services:
$19,000.00
2 of 2 people found this review helpful.
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Company Response

Hello K&C,
Thank you for taking the time to reach out to us. We would like to extend an apology for the unfortunate experience you've detailed in your review. It's always our intention to provide the best service to all our customers. We reached out to your local branch manager and he informed us that all your issues were addressed 4-5 weeks ago and since they did not hear back from you they assumed you were satisfied with the end result. He also informed us that he reached out to you again yesterday to find out what further issues need to be addressed. we are confident that your local branch manager will address all your outstanding issues to your satisfaction.
Once again thank you for your business and your patience.
All the best!

richard mitchell from Kingston
richard mitchell from Kingston
1 review Kingston, ON
10/10

Front door

Great sales people and excellent installers . The door is very well made and looks stunning .Installed much earlier than expected which was appreciated

Approximate cost of services:
$3,400.00
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Company Response

Hi Richard,

Thank you so much for your valuable input regarding your experience dealing with the Clera Windows and Doors team. We are delighted to hear that our team of professionals were able to meet all your expectations.

Thank you again for your business and your 10-feedback!

Enjoy the stunning front door!

Philip chan in Markham
Philip chan in Markham
0 reviews Markham, ON
1/10

Entire house windows replacement

Highly do not recommend Clera Windows.

In the beginning, communications was great and we would get timely responds. Order was placed in Oct 2020, Covid has slowed down production and timelines so we fully understand the delay.

However, once we got a firm install date of April 2021, it went downhill. We had 23 full window replacements and one patio door replacements done. They did not detail or inform us of how to prep ourselves for it was a very messy and dusty job. We did our best to cover and prep the for second day install as it there so much dust, and wood dust throughout our floors and furniture.

After the install, we had multiplied issues such as the windows were not properly sealed and not caulked throughout, thus were leaking. Our backyard patio door was not painted properly and after numerous attempts to contact our sales rep, Steve he does not respond via email or phone to help us or provide any information as to what they will do.

We were able to finally book them in to fix up some of the problems by the fall of 2021 but it made some minor issues such as wall paint damage as they had to rip off some window frames to fix the issues. However, the patio door issue as well as some missing parts were not done. They promised they will come by in early spring of 2022 to finish up since winter was upon us and it would be too cold to work on.

2022 is upon us and after several numerous attempts to contact Steve to fix the remaining issues was still futile , we were not going anywhere. We tried to contact other members of the Clera team, but they still pointed us to Steve.

An ongoing mess and very unsatisfactory result. No compromise. No regrets is their motto.

We really regret going with Clera.

Approximate cost of services:
$29,000.00
4 of 4 people found this review helpful.
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Company Response

Hello Phillip,

Thank you for reaching out, we're sorry to hear that your experience was not of the quality you expected. We were informed by your sales rep that the installer is booked to attend to you door screen shims on November 18th. As for the problem with the door colour we are still waiting for the patio door manufacturer to get back to us. As soon as they do your sales rep will contact you.

Thank you again for reaching out and for your patience.

Jason
Jason
0 reviews Guelph, ON
10/10

New Windows!

The installers have just left and we couldn't be happier with the final product!

A huge thank you to Terry who made the entire process as smooth as possible and even delivered early on our timeline.
Both Paul and Trey did a fantastic job of installation - they were extremely professional and efficient - but did not rush the job - it is clear to see they take great pride in their work. Paul went the extra mile in ensuring to walk me through each step and get alignment throughout the process - and he was able to answer all my questions - and even cover off answers to questions that I had not yet thought to ask.

All in all - we are extremely satisfied and would most certainly have Clera back to service our future window and door needs - and we absolutely would be comfortable recommending their product and their work to friends and family.

Thanks again,
J McVittie

Approximate cost of services:
$9,000.00
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Company Response

Dear Jason,

Thank you so much for the very positive feedback, We will make sure to pass your kind words on to Terry, Paul and Trey. With 44 years of experience we do pride ourselves on the knowledge of our Sales Reps and the skill of our installers. Your kind words make it all worthwhile....most appreciated! We know you'll love your newly installed windows for many more years to come and you'll also enjoy the energy savings even more.
Thank you again for your business and your recommendation to your family and friends!.

We're looking forward to making your experience even better in the future!

We wish you the best!

Dan in Hamilton
Dan in Hamilton
0 reviews Hamilton, ON
10/10

Replacement of old windows

I reached out to Clera and a few other companies back in the summer to get a quote on having three old basement windows replaced. Clera was much quicker to respond and arrange to come out to provide an estimate, and their project manager, Greg, gave a detailed breakdown of what work would be involved, expected timelines, etc. along with answering any questions I had.

Pricing was comparable to what I'd received from other companies (that eventually got back to me) and overall I'm very pleased with the quality of the new windows, as well as the aluminum capping that was installed over the old rotting exterior wood. Trevor and the other installers were friendly and took the time to ensure that I was satisfied with the work and the quality of the windows. Greg also called following the installation to ensure that I didn't have any concerns or issues with the products or the install.

It was a very positive experience and I'd happily use Clera again for future work.

Approximate cost of services:
$2,700.00
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Company Response

Dear Dan,

Thank you so much for taking the time to provide us with this amazing review and for choosing Clera Windows and Doors for your window replacement project. Everyone at Clera loves to know that our customers enjoy our products and services. We're glad that you're very happy with the service that Greg, Trevor and the other installation team provided you with. We are always trying our best to make our customers experience memorable by providing great products, excellent services, and comparable prices.
Thank you again for the 10-star feedback and for your business, looking forward to your next project!

The Clera team wish you all the best!

Private User
Private User
Private User reviews Mississauga, ON
8/10

Windows

Competitive pricing and quick installation. Good after sales . Very professional company. I will recommend them.

Approximate cost of services:
$8,500.00
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Company Response

Hello Clera valued customer,

Thank you so much for your wonderful review. At clera, our main focus is to ensure we provide quality products and excellent customer experience. From manufacturing to sales to installation and service, our entire team of professionals take pride in their work and in making sure that each project is catered to the needs of each homeowner.
We appreciate your business and your recommendation and once again thank you for sharing your satisfaction with us and the community!

All the very best to you!

Private User
Private User
Private User reviews Cobden, ON
10/10

Replacement windows

Great Service by Al. All the new windows work And look great. Two of our windows were missing pieces when they were installed. Al told us about it at the time and said he would get the pieces from the factory to install at a later date. We forgot about it, but Al didnt. He came back, added the pieces and checked all the windows again.

Approximate cost of services:
$12,000.00
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Company Response

Dear Clera customer,

Thank you for choosing Clera Windows and Doors for your recent window replacement project. We really appreciate this fantastic 10-star review that you left for us. Al and his team will be thrilled with your great feedback about their work. Customer satisfaction is one of our top priorities. We are also very pleased to hear that your new windows look great.

Enjoy your new windows!
Wishing you all the best!

Private User
Private User
0 reviews Toronto, ON
10/10

6 bedroom windows, patio door, casement window and bay window

Cash came to our house with a variety of options. after discussing price, and timeline, we hired Clera to come do the install. On the day the installers arrived (3 people), they first prepped the areas with drop clothes, and then started. They took all the garbage, old windows, trim, everything, and then installed. Our installation took 2 1/2 days, but they took all the garbage, vacuumed, trimmed the windows and caulked them too. they did a wonderful job. we'd definately hire them again.

Approximate cost of services:
$14,500.00
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Company Response

Dear private User,

Thank you for your comments and the 10-stars! We are thrilled that your experience with our sales consultant Cash and the installation crew was a very positive one. We appreciate you taking the time to share your experience and thank you sincerely for your recommendation. We look forward to assisting you again in the future.

All the vert best!

Private User
Private User
Private User reviews Mississauga, ON
9/10

Basement windows

8 basement windows replaced. They did the job in half a day and when they left the areas were left clean and without any debris. Two days later they sent an inspector to ensure that the windows were installed correctly and to make sure that any of my concerns were addressed

Approximate cost of services:
$5,000.00
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Company Response

Hello Private User,

We are glad we were able to meet your expectations, thank you so much for taking the time to share your feedback with us. Your satisfaction means so much to us.
Thank you again for your feedback and your business!
Warm regards!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Clera Windows + Doors

Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices.

Clera Windows + Doors has been recognized as one of Canada’s Best 50 Privately Managed Companies and the City of Vaughan’s Company of the Year. Clera was recently awarded the Houzz service award for 2014 and is a proud recipient of the Homestars Best Award for 2012 and 2013. Add to these achievements a stellar A+ Better Business Bureau rating and you’ll understand why Clera Windows + Doors is the best choice for new windows and doors for your home.

We manufacture. We install. You save.

Toronto, East York, Stratford, Goderich, Oshawa, Essex County, Pembroke, Ottawa East, Ottawa West, Kitchener, Orangeville, Welland, Barrie, Newmarket, Peterborough, Belleville, Cobourg, Kingston, Brantford, Guelph, Oakville, Mississauga, Kanata, Brockville, Woodstock, London, Cornwall, Burlington, Hamilton

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
windows and doors, vinyl windows, replacement windows, new windows, casement windows, double hung windows, awning windows, slider windows, fixed windows, replacement windows and doors, new windows and doors,
SERVICES
windows and doors installation, replacement windows installation, new windows installation, brick to brick installation, retrofit installation, custom windows installation, custom colour windows and doors installation
BRANDS
Clera Windows & doors,
STYLES
Casement windows, Fixed Windows, Awning Windows, Double Hung, Single Hung, Double Slider, single slider, bay window, bow window, shaped windows, custom windows, Entry door, Patio Door, Garden Doors, Single Door, Double Door, Sidelites, Transoms, Side Doors, Back doors
SPECIALITIES
Windows and doors installation, selling direct to consumers, no middleman, no hassle, straight talk, honest approach
WEBSITE
http://www.clerawindows.com/
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
125
RETURN POLICY
None
PAYMENT METHOD
Cheques, Visa, Mastercard, Financing upon approval
MEMBERSHIPS
CSA, IGMAC, ENERGY STAR, BBB, SAWDAC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Non Prorated Lifetime Warranty.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.