Clera Windows + Doors

Windows & Doors Installation & Service
31 Pennsylvania Ave. Vaughan ON L4K 5V5
Write a Review
Write a Review
Website
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

86%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2021 winner 14 timesBest of 2021winner 14 times

Reviews for Clera Windows + Doors

Average customer rating:
9.3 10 (2986 reviews)

Sort by

Private User
Private User
Private User reviews Richmond Hill, ON
10/10

Patio door- window glass

Windows glass and door went in perfectly - clean up was well done. You would never know the glass was replaced.

0 of 4 people found this review helpful.
Was this review helpful?
Company Response

Hello Clera Customer,

We are delighted that you are pleased with your new Clera products. We thank you so much for you kind words and your 10-stars.
Enjoy the new improved look!

Warm wishes!

Private User
Private User
Private User reviews Hastings, ON
9/10

New windows and doors

Recognizing we were going through a lockdown with the virus-I was initially disappointed with the salesman’s lack of communication. However in the end he rallied and took extra steps to properly get the job done right.
The installers Jeff and Marvin were superb-professional, skilled, dedicated to getting a big job done well.
In the end, I would recommend these folks and clera windows

0 of 4 people found this review helpful.
Was this review helpful?
Company Response

Hi Private User,

Thank you so much for your kind words! We apologize for the lack of communication from the sales rep. It's always our intention to provide the best service to all our customers, and your comments will be addressed at our next meeting. Your business and recommendation is much appreciated, and we will do our very best to continue to meet all your expectations.

Enjoy your new windows!

Valerie
Valerie
0 reviews , ON
6/10

^ Windows,4 Front Room,One bathroom,One Kitchen

The windows seem nice. Workers worked hard. My husband and I are retirees and not too happy with their cleaning methods. Half way through the worker decided to cover up furniture which was covered with saw dust.
The workers used no tarps to cover up bathroom or kitchen cabinets which also were covered up with saw dust. Windows were after cleaned with windex but in literature require that you use soapy water.
Two days later my husband picks up a screw in driveway where their trailer was. We had a lot of cleaning up and coffee maker on kitchen covered up with sawdust. Not happy with service but windows look really nice.

4 of 4 people found this review helpful.
Was this review helpful?
Company Response

Hello Valerie,

Thank you for taking the time to share your comments and feelings about your recent experience. We are disappointed to see that your experience was less than 10-stars. We like to extend an apology for the unfortunate experience you've detailed in your review about the method of cleaning from the installation crew. We take great pride in giving our 100% every day to all our customers and I can assure you this was an uncommon instance. With the name provided in your review, we are unable to identify your location and the crew that installed your windows. If you wish to provide me with further information please call me Rita at 905-738-1870 x240.

We thank you for your business and we wish you the best!

Private User
Private User
Private User reviews Kingston, ON
10/10

I’m out of windows to have them work on! I highly recommend!

We have always been happy with Clera windows. We had a few windows replaced by another company, switched to clera, and are much happier with the quality and service. I’m sad to be out of windows and doors for them to replace!

0 of 4 people found this review helpful.
Was this review helpful?
Company Response

Dear Clera customer,

WOW! What an amazing review. Thank you so much for your 10-stars and for taking the time to express your satisfaction with your window project. Everyone at Clera Windows and Doors loves to know that our customers enjoy our products and services. We are always trying our best to make our customers experience memorable and we are glad that we achieved it with you. We thank you for your loyalty all these years and for your powerful recommendation.

Enjoy the new look in good health!

John in Toronto
John in Toronto
0 reviews Toronto, ON
3/10

Clera doesn’t complete their work - leaves customers in limbo

I do not recommend Clera windows and doors.

While the actual team that did the installation of 2 doors and 2 windows in February was great, the products I received were either wrong, faulty or not delivered at all.

The full glass door in the back was supposed to be clear glass per the contract but frosted glass was installed. I notified Clera the instant I saw it. It’s now been 3 months and Clera has not installed the proper glass and will not provide me with a date on replacing the glass, only excuses. It is highly frustrating to not be able to see the backyard from my house and have no idea when it’ll be fixed.

I was promised matching key holes for the front and back door. The matching key holes was in the contract so the kids and I only needed to carry one key. The salesman agreed to it and put it in the contact but it was never delivered. After 3 months of follow up, Clera sent me money and I now have to find someone else to fulfill the matching locks.

The deadbolt on the front door doesn’t fully turn unless you lift the door slightly so the bolt and hole align. This is required to lock and unlock the door. My daughter does not have the strength to lift the door to lock or unlock it. So if there’s an emergency that requires her getting in or out of that door, she cannot do it. I’m told by Clera that it has to wait until they can install the proper glass at the back door - two unrelated issues with a TBD date. Completely unacceptable.

Mistakes happen and I know that things can go sideways sometimes but Clera windows has no interest in completing a job they agreed to do and have been paid for.

If you’re looking for a door and/or window contractor, I recommend not choosing Clera - they do not complete the job they’re hired to do.

6 of 6 people found this review helpful.
Was this review helpful?
Company Response

Updated June 15,

The above reviewer has been assisted and all issues have been addressed.

Updated June 3rd,

The above reviewer has not contacted us yet.

Hello John,

We're sorry to hear that your experience did not live up to the expectations we set for our customers to receive Your satisfaction is incredibly important to us and we look forward to resolving it asap. We would like to discuss your review further but unfortunately we have no way of contacting you as we cannot verify who you are. Kindly call me Rita at 905-738-1870 x240 with further information.

Rae-Ann in Windsor
Rae-Ann in Windsor
2 reviews Windsor, ON
10/10

New Windows

Gary of Clera Windows and Doors (his crew) installed new windows for me this week. I cannot express enough how happy I am with the results. The windows are well-made and installed beautifully. I am already getting many compliments on them. The crew did an exceptional job of the cleanup, you would never know they were here except for my new windows. I am very happy with the results

0 of 4 people found this review helpful.
Was this review helpful?
Company Response

Hello Rae-Ann,

Thank you so much for your thoughtful review! We appreciate you taking the time to provide us with your feedback on your experience dealing with Gary and his installation crew. We are very pleased that that you are happy with your new windows.
Enjoy the beautiful new look!

bdoupe1959
bdoupe1959
0 reviews Saint Marys, ON
10/10

Patio Door

They did an excellent job of installing my patio door. I would highly recommend Mr. Linder and his company to anyone.
I’m very satisfied with the new door.

0 of 4 people found this review helpful.
Was this review helpful?
Company Response

Hi Bdoupe,

Thank you for your kind words! Your satisfaction is very important to us and we are very happy that we met all your expectations. Your business and recommendation is greatly appreciated. Thank you again.

All the best!

Private User
Private User
Private User reviews Vaughan, ON
10/10

Window replacement

We bought 5 windows from Adam with approximate delivery 10-12 weeks. The windows were ready earlier and we had them installed by Ranjan, he did a fabulous job and installed everything within the estimated time, to out full satisfaction . We recommend the company and its employees

0 of 4 people found this review helpful.
Was this review helpful?
Company Response

Hello Private User,

We are happy to hear that you are satisfied with every aspect of your window replacement. We thank you for taking the time to acknowledge Adam and Ranjan and for providing us with a 10-star feedback. We really appreciate your business and your recommendation.

Looking forward to working with you again!

Best wishes!

Private User
Private User
Private User reviews Whitby, ON
10/10

patio sliding doors

The installers are extremely professional and courteous. The job was finished perfectly and is a delight to use and look at. Thank you

0 of 4 people found this review helpful.
Was this review helpful?
Company Response

Hi Private User,
We are incredibly grateful that you took the time to leave us this great review! We thank you for your business and the 10-stars. Your satisfaction is very important to us and it's wonderful to see that you are happy with your new patio door and the services provided by the Clera team.
Enjoy your new patio door!

Private User
Private User
Private User reviews Toronto, ON
10/10

Patio door

Excellent product and very reliable service. We had our windows changed in 2005 by this company and we never regretted our choice.

0 of 5 people found this review helpful.
Was this review helpful?
Company Response

Hello Clera Customer,

Your spectacular review has left us quite speechless! We cannot thank you enough for taking the time to brilliantly put into words the entire process. We are delighted that you are pleased with your decision to use Clera Windows and Doors for all your window and door projects. Your trust and loyalty to our business is greatly appreciated.

We all wish you the best!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Clera Windows + Doors

Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices.

Clera Windows + Doors has been recognized as one of Canada’s Best 50 Privately Managed Companies and the City of Vaughan’s Company of the Year. Clera was recently awarded the Houzz service award for 2014 and is a proud recipient of the Homestars Best Award for 2012 and 2013. Add to these achievements a stellar A+ Better Business Bureau rating and you’ll understand why Clera Windows + Doors is the best choice for new windows and doors for your home.

We manufacture. We install. You save.

Toronto, East York, Stratford, Goderich, Oshawa, Essex County, Pembroke, Ottawa East, Ottawa West, Kitchener, Orangeville, Welland, Barrie, Newmarket, Peterborough, Belleville, Cobourg, Kingston, Brantford, Guelph, Oakville, Mississauga, Kanata, Brockville, Woodstock, London, Cornwall, Burlington, Hamilton

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
windows and doors, vinyl windows, replacement windows, new windows, casement windows, double hung windows, awning windows, slider windows, fixed windows, replacement windows and doors, new windows and doors,
SERVICES
windows and doors installation, replacement windows installation, new windows installation, brick to brick installation, retrofit installation, custom windows installation, custom colour windows and doors installation
BRANDS
Clera Windows & doors,
STYLES
Casement windows, Fixed Windows, Awning Windows, Double Hung, Single Hung, Double Slider, single slider, bay window, bow window, shaped windows, custom windows, Entry door, Patio Door, Garden Doors, Single Door, Double Door, Sidelites, Transoms, Side Doors, Back doors
SPECIALITIES
Windows and doors installation, selling direct to consumers, no middleman, no hassle, straight talk, honest approach
WEBSITE
http://www.clerawindows.com/
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
125
RETURN POLICY
None
PAYMENT METHOD
Cheques, Visa, Mastercard, Financing upon approval
MEMBERSHIPS
CSA, IGMAC, ENERGY STAR, BBB, SAWDAC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Non Prorated Lifetime Warranty.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.