Clera Windows + Doors

Windows & Doors Installation & Service
31 Pennsylvania Ave. Vaughan ON L4K 5V5
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Reviews for Clera Windows + Doors

Average customer rating:
9.3 10 (2863 reviews)

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Private User
Private User
Private User reviews Toronto, ON
7/10

Windows

Happy with the service. Installations was quick. Cleaned up before they left. Everything was ok.

0 of 2 people found this review helpful.
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Company Response

Good Day Private User,

Thank you for choosing Clera Windows and Doors for your recent window replacement project, and for taking the time to provide us with a review. We're glad that you are happy with the service provided by our team.
We look forward to serving you again soon!

Enjoy your new windows!

KVille_HomeOwnr
KVille_HomeOwnr
0 reviews , ON
8/10

Main Floor Window Replacement

In the summer of 2019, my wife and I invited Clera in to replace all of the ageing windows on our main floor which was more than 20 openings. The local franchisee was knowledgeable and fantastic to deal with, and his installers were efficient and friendly. Both parties eagerly answered any questions we had throughout the project. The only negative is the apparent quality of the mechanisms for the casement windows; each one spewed fine metal shavings when used. That being said, Clera quickly dispatched their local warranty specialist who explained the issue and the remedy.
We would recommend the local Brockville area Clera franchisee to anyone looking at window renovations.

0 of 6 people found this review helpful.
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Company Response

Hello KVille,

Thank you so much for your business and your great review! We always strive to make sure that all our customers are happy with their purchases. Your recommendation of the Brockville dealer is greatly appreciated.

Looking forward to working with you again!

All the best!

Private User
Private User
Private User reviews Rockwood, ON
10/10

New Doors

We purchased a main door as well as a patio door to update our home. The doors look even better than I had imagined. They have made an incredible difference in the warmth of our home. The installation went smooth and was completed on time. The installer, Graham, was very pleasant and professional. The work he did was amazing. I will definitely buy from Clera in the future and recommend to family and friends.

0 of 6 people found this review helpful.
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Company Response

Hi Private User,
Thank you for taking the time to share your awesome review with us and the community. We appreciate your recommendation and are delighted to see that Graham went above and beyond his call of duty to ensure your satisfaction.

Looking forward to assisting your friends and family!

Best regards!

Private User
Private User
Private User reviews Halton Hills, ON
10/10

Window Replacement

Very happy Clera Windows and always recommend them for windows/doors in Georgetown. I dealt with Adam as my sales rep hightly recommended.

0 of 6 people found this review helpful.
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Company Response

Hello Private User,

We would like to thank you for your recommendations and for this amazing 10-star review. It's so nice to hear that Adam and his team helped to make your experience such a positive one. We will make sure they know how pleased you are with the service they provided you with.

Enjoy your new windows!

Meghan
Meghan
0 reviews Orangeville, ON
2/10

Horrible Customer Service

The sales representative that we dealt with was very nice upfront, however that changed once we signed our contract. We received zero communication from the company about our window install date and as customers we had to consistently contact the sales rep. The sales rep was condescending, rude and just seemed to want to argue via email. We had an install date booked and the installers didn't show up. After this I contacted head office and we were given a new install date because I was 'displeased'. Although I was happy to jump the line and save time waiting for the installation of our windows, it's ridiculous to me that a company works based on complaints. The whole experience was saved when we had John install our windows, who was happy to go the extra mile for us. Since our windows being installed we have not been contacted by anyone to see how things went and if we are satisfied. Although we are happy with the windows, I would not recommend this company based on their awful customer service.

UPDATE: As you can see the company saw this review and shortly after it was posted they contacted us. The company was very concerned with this negative review and offered us an extended warranty and asked us to remove or edit the review. We felt the extended warranty did not apply to the products we bought, so we turned it down. Although we appreciate Rita reaching out, I think it's important for buyers to read all review points, and then make their own judgements as to what companies to deal with.

5 of 5 people found this review helpful.
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Company Response

Dear private User,

Thank you for your review, all feedback is important to us and we're very sorry to hear you've had a frustrating experience dealing with your sales rep. Your situation is the exception and far from our usual high standards. This makes us all the more keen to make sure this gets resolved and it doesn't happen again. We will like to know more details about your experience but we have no way of contacting you as you have not provided your name. Please contact us at your earliest convenience so we may understand your grievances and work to change your opinion of our company. Please call me Rita at 905-738-1870 x 240.

olds44270 in Toronto
olds44270 in Toronto
0 reviews Hagersville, ON
10/10

Patio door and 2 windows

We replaced our 2 basement windows and our patio door.
The patio door that was sent was wrong so they installed the other one and swapped it out when the correct one came. I did not have to pay until everything was correct. Very pleased. Will be using them again to replace 2 front bedroom windows in the future.

0 of 7 people found this review helpful.
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Company Response

Hello Olds44270,

Thank you so much for your 10-star review! We are delighted that you are happy with your new door and your new basement windows. Your satisfaction is very important to us and it's great to hear that you received the door of your choice. We thank you for choosing Clera Windows and Doors among the huge market of competition.

We look forward to assisting you with the replacement of your bedroom windows.

Best regards!

just_a_cruzin in Toronto
just_a_cruzin in Toronto
0 reviews Ayton, ON
10/10

Window installation

Upgraded windows in the mud room of my home very impressed with the work done

0 of 6 people found this review helpful.
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Company Response

Hi Just,

Thank you so much for your 10-star feedback. We're happy that you are happy with your new window and the service provided. We thank you for your business and we're looking forward to your next visit.

All the best!

deaconphilip in Toronto
deaconphilip in Toronto
0 reviews Toronto, ON
10/10

New windows and doors

Great service from start to finish. Product and service to be provided was explained very clearly at time of agreement. Installation occurred within a reasonable time. Installers were courteous, efficient, and professional. I am very satisfied with the product, price, and end result. I would not hesitate to call Clera Windows for any future window and door needs.

0 of 6 people found this review helpful.
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Company Response

Hi Phillip,

Thank you for taking the time to share your comments about your experience with the Clera Windows and Doors team. It's wonderful to hear we were able to provide you with the excellent experience we strive to provide all our customers. Your 10-star feedback is greatly appreciated and we look forward to working with you again soon.

Great picture and a GREAT looking door!

Our best wishes!

Doug
Doug
0 reviews Courtice, ON
10/10

Home window replacement

Professional and quick quote process by Alan. He was thorough and helpful in providing great products at good prices, in all replacing 7 large windows. The final product quality and installation exceeded our expectations. The installation crew led by Chase did an excellent job. Very impressed with the whole Clera team we worked with!

0 of 6 people found this review helpful.
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Company Response

Hello Doug,

We couldn't be happier to hear that Alan and his team went beyond and above the call of duty to meet and exceed your expectations. They are a true asset to our company and we are very lucky to have them. Our goal is 100% customer satisfaction and we are thrilled that we achieved that goal with you. Enjoy your new windows!

Thank you again for your business and for the 10-star feedback!

shearstown1948 in Toronto
shearstown1948 in Toronto
0 reviews Vaughan, ON
10/10

Replacement of huge living room window

The window consisted of five extra large windows in wooden
frames. Each window had to be extracted individually. The replacement window came in two sections and had to be placed in a brick surrounding. The window was a perfect fit and was installed by professionals. The measurements they did was perfect. They installed the window, finished the trim, caulking etc. I had to do absolutely nothing. I would recommend the company and the guys that measured, installed and cleaned up to any company or individual home owner. I am 100 % satisfied.

0 of 6 people found this review helpful.
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Company Response

Dear Shearstown1948,

We would like to thank you for your recommendation and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits Clera Windows and Doors with the best service, and with top quality products. It's nice to hear that they helped to make your experience such a positive one.
Enjoy your beautiful living room window!

Many thanks again for the 10-star feedback!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Clera Windows + Doors

Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices.

Clera Windows + Doors has been recognized as one of Canada’s Best 50 Privately Managed Companies and the City of Vaughan’s Company of the Year. Clera was recently awarded the Houzz service award for 2014 and is a proud recipient of the Homestars Best Award for 2012 and 2013. Add to these achievements a stellar A+ Better Business Bureau rating and you’ll understand why Clera Windows + Doors is the best choice for new windows and doors for your home.

We manufacture. We install. You save.

Toronto, East York, Stratford, Goderich, Oshawa, Essex County, Pembroke, Ottawa East, Ottawa West, Kitchener, Orangeville, Welland, Barrie, Newmarket, Peterborough, Belleville, Cobourg, Kingston, Brantford, Guelph, Oakville, Mississauga, Kanata, Brockville, Woodstock, London, Cornwall, Burlington, Hamilton

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
windows and doors, vinyl windows, replacement windows, new windows, casement windows, double hung windows, awning windows, slider windows, fixed windows, replacement windows and doors, new windows and doors,
SERVICES
windows and doors installation, replacement windows installation, new windows installation, brick to brick installation, retrofit installation, custom windows installation, custom colour windows and doors installation
BRANDS
Clera Windows & doors,
STYLES
Casement windows, Fixed Windows, Awning Windows, Double Hung, Single Hung, Double Slider, single slider, bay window, bow window, shaped windows, custom windows, Entry door, Patio Door, Garden Doors, Single Door, Double Door, Sidelites, Transoms, Side Doors, Back doors
SPECIALITIES
Windows and doors installation, selling direct to consumers, no middleman, no hassle, straight talk, honest approach
WEBSITE
http://www.clerawindows.com/
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
125
RETURN POLICY
None
PAYMENT METHOD
Cheques, Visa, Mastercard, Financing upon approval
MEMBERSHIPS
CSA, IGMAC, ENERGY STAR, BBB, SAWDAC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Non Prorated Lifetime Warranty.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.