The problem for me wasn't the company, their Windows are great. The problem is the person in charge in this area. The first time a lock broke on one of my window, it took at least a year to get it replace. Thank to Rita at head office, things got moving. This time when a second lock broke, I call Rita and she send me a replacement piece within 3 to 4 weeks and I have decided to replace it myself. Thank Rita.
- Approximate cost of services:
- $18,000.00
- Company Response
Hello Clera valued customer,
Thank you so much for your kind words, it was a pleasure to assist you and always available to assist you again if needed. We are glad to hear that you are pleased with your new windows, however we are very sorry to learn that your experience with your local represantive was less than adequate. This in not the type of service that Clera Windows and Doors condones, and we have acted regarding this instance. Please accept my sincere apology on behalf of our company. Thank you again for your feedback, we do appreciate it as a tool to better ourselves as a company.
Best wishes,
Rita