Drain Works Plumbing

Drainage Contractors
46 Fieldway Road Unit 7 Toronto ON M8Z 3L2
Write a Review
Write a Review


InstagramFacebook
HomeStars
Drainage Contractors
Drain Works Plumbing
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

94%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Best of 2019 winner 6 timesBest of 2019winner 6 times

Reviews for Drain Works Plumbing

Average customer rating:
9.5 10 (1558 reviews)

Sort by

Michael in North York
Michael in North York
4 reviews Toronto, ON
10/10

Old toilet disposal + new toilet installation for Condo

I called DrainWorks because I wanted to replace the 1 toilet in my condo. Now after working with DrainWorks, I am a 100% satisfied customer. From JP on the client-service team to the product offering and the installer, Chris, everything was perfect!

The best part was.. I had to do nothing! Chris removed and disposed of my old toilet and made sure the new one was working 100% perfectly.

Approximate cost of services:
$950.00
Was this review helpful?
Company Response

**Thanks Michael** It was a pleasure reading your review to learn how happy you were with our services from start to finish. We thank you for taking the time out of your schedule to write this review and share your experience with us. We look forward to hearing from you should you require plumbing or drain services again in the future. Thanks for choosing DrainWorks Plumbing.

Bill Taylor from Toronto
Bill Taylor from Toronto
1 review Toronto, ON
10/10

Pipe & faucet replacement

Excellent service from DrainWorks, as always. Never a good feeling to need a plumber but always good to see Chris Leger at the door. He's a total professional, friendly and very reassuring to have around. Top-class work.

Approximate cost of services:
$1,500.00
Was this review helpful?
Company Response

**Thanks Bill** We are very grateful for your review. Thank you for taking the time to share your experience with us. It is very rewarding to learn that you were so happy with our plumbing services. We look forward to hearing from you should you require plumbing or drain assistance again in the future. Thanks for choosing DrainWorks Plumbing!

Martin in Toronto
Martin in Toronto
4 reviews Toronto, ON
10/10

Sump pump outlet pipe replacement

We had efflorescence around some existing cracks in our basement that lead to our sump pump not actually discharging properly. The water was being evacuated, but then would just come right back in. Turned out they had buried the weeping tile that led to the sidewalk when the home was built.

Got a few quotes, but Drain Works had the best combo of reviews and cost. A thank you to Jim who came out and scoped the weeping tile, it showed it had been crushed in multiple spots along the run. The water was pooling between our home and the neighbour, and then just going back through the weeping tile around the foundation and back to the sump pump. Vicious cycle.

Jim ran new solid PVC above ground, and we haven't had an issue since! He was courteous, made quick work of it, and JP was great to deal with at the office. We'll see how it all holds up during next year's thaw, but I have little doubt all will be well. Thank you, Drain Works!

Approximate cost of services:
$1,000.00
Was this review helpful?
Company Response

**Thanks Martin** We appreciate your review and thank you for taking the time to share your experience here in such detail. It is very rewarding to know that we could be of assistance and that you were happy with our services. We look forward to hearing from you should you require plumbing or drain service again in the future. Thanks for choosing DrainWorks Plumbing!

Thomas in Toronto
Thomas in Toronto
4 reviews Toronto, ON
10/10

Excellent Professional Service

They were amazing from start to finish, very patient with my questions
Great service, work, and pricing. Excellent service! I would totally recommend this company and will definitely call them again when needed... when you find a good plumbing company hang on to them!!

Approximate cost of services:
$250.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

**Thanks Thomas** It was a pleasure to read your review and learn how happy you were with our service from start to finish. Thank you for taking the time to share your experience; we really do appreciate it. We look forward to hearing from you should you require plumbing or drain service again in the future. Thanks for choosing DrainWorks Plumbing!

Mark from Toronto
Mark from Toronto
1 review Toronto, ON
10/10

Clogged kitchen drain

I contacted DrainWorks Plumbing on Saturday 9am, spoke with Armando, and he was able to schedule a service technician to come to my home for 10:15am. The service technician, Jim, arrived on time and was thorough with expectations. Jim was quite knowledgeable and after two attempts of snaking the drain, he successfully unblocked/unclogged the problem. Aside from business, Jim is a cordial person.

Approximate cost of services:
$250.00
Was this review helpful?
Company Response

**Thanks Mark** We really appreciate your review. Thank you so much for sharing your experience here for all to read. We are so happy to know that you were satisfied with our services and demeanor. It is very rewarding to know that we could be of assistance. We look forward to hearing from you should you require plumbing or drain service again in the future. Thanks for choosing DrainWorks Plumbing!

Mark
Mark
13 reviews Toronto, ON
10/10

Great Service

Once again I choose this service. When the master was installing the water filter there happened part that did not fit my mixer model, but the master found the necessary adapter and promptly installed it. The work was carried out quickly, with sense and awareness of his business. It seems that master has great experience and love for his work. he gives a guarantee for all the work done. Recommend!

Approximate cost of services:
$1,500.00
Was this review helpful?
Company Response

**Thanks Dave** We are very grateful for your review and your high recommendation for our master plumber services. It is rewarding to know that we could be of assistance and that you were happy with our work. Thank you for choosing DrainWorks Plumbing! We look forward to hearing from you should you have any future plumbing or drain issues.

Joel in Toronto
Joel in Toronto
0 reviews Toronto, ON
10/10

Installed cleanout for kitchen sink drain

Great job done and many thanks to Jim and Matt for installing a clean out for our kitchen sink drain. Job was complicated due to trap located in between the garage ceiling and kitchen floor on second floor. Both are very professional and efficient. This is the second time I used Drainworks and I highly recommend them.

Approximate cost of services:
$1.00
Was this review helpful?
Company Response

**Thanks Joel** It was a pleasure reading your review to learn how happy you were with Jim and Matt’s plumbing services. Thank you for taking the time to share your experience here for all to see, it is much appreciated. It is very rewarding to know that we could be of assistance and to have your vote of confidence by highly recommending DrainWorks Plumbing! We look forward to hearing from you should you require plumbing or drain service again in the future.

Private User
Private User
Private User reviews Brampton, ON
10/10

Repaired drain pipe and cleanout, and replaced kitchen faucet and shutoff valves

We were really impressed with the repairs done by Jim and Luke from DrainWorks. They were quick, efficient, and the work was impeccably done. They were able to fix a leaking drain cleanout pipe in a MUCH more efficient way than 2 previous companies had suggested (other companies wanted to hammer the concrete out of the basement floor, but Jim had the know-how and equipment to figure out a better way to fix it, without needing to break my floor.)

I also had a problem with my kitchen faucet which I became aware of only a couple of hours before they were scheduled to arrive for the other repair. To my surprise, Jim was able to completely fix the problem during the same visit, including replacing my hard-to-fit faucet with a beautiful new one. The last time I needed a new faucet I had to shop around at several different places to find one that fit, so the time savings on this was very much appreciated.

Additionally, the cost was very reasonable. Efficiency, quality and fair price = a very happy customer. I will be calling them again to upgrade a few other fixtures around the house.

Approximate cost of services:
$2,000.00
Was this review helpful?
Company Response

**Thanks** It was such a pleasure to read your review. Thank you for taking the time to share your experience in such detail. We are very happy to know that you were satisfied with the services provided. We take great effort to arrive fully equipped for just this reason; saving you time and getting everything done on the spot. It is very rewarding to have our efforts acknowledged by you, thank you again for that. We do look forward to hearing from you when you are ready to have additional plumbing or drain related work performed. Thanks for choosing DrainWorks Plumbing!

Arlene
Arlene
2 reviews Mississauga, ON
10/10

Pipe Leak and Valve Replacement

Wow! Amazing customer service - JP is their secret sauce - he sets the tone. I already felt better after speaking with him. We contacted Drainworks for a leaky pipe at 8:00am. They had a two man crew out to complete the repair by 1:00pm and I received a call about 20 minutes before they arrived. Jim and Luke made quick work of the problem - they replaced the leaky pipe and valves. The price was different than what they quoted over the phone but given the rapid response and hassle-free work, I am glad the problem is resolved. The picture attached shows the leaky joint they had to replace - we removed the drywall and vent.

Approximate cost of services:
$400.00
Was this review helpful?
Company Response

**Thanks Arlene** It was a pleasure to read your review and learn that you were so happy with our service from start to finish. It is rewarding for us to know that we could be of quick assistance and to have you share your experience. Do note that the initial price was based on the picture and didn’t show the valves that needed replacing, hence the difference in price. Thank you for choosing DrainWorks Plumbing! We look forward to hearing from you should you require plumbing or drain service again in the future.

Joe K
Joe K
6 reviews Richmond Hill, ON
10/10

Replacing Toilets/Fixing Broken Stopper

We called Drain Works to replace two toilets and repair a stopper that fallen down off the sink. JP explained what they could do and explained possible works to be done and quickly set up a time for them to come over to our house. He was courteous and friendly as well as efficient. He also did call back again about half an hour before the worker arrived so we could prepare.
JIm arrived on time and immediately put us on ease and started assessing the conditions of the toilets and worked on the sink. He indicated we would need to replace the toilets but one of them would need to be ordered. He was very efficient and quickly fixed the stopper and replaced one of the toilets and said he would check other toilets as they were all old. We did decide to replace the other two old toilets as well and he set up another time for him to come back and replace the toilets.
A week later he arrived with another worker to replace the other toilets as well. They were professionally done and detailed. The work was done all well and great. They cleaned up all work areas and took everything away. We were pleased that they were able to take away all old toilets rather than to leave them for us to dispose them. We were really happy with the new toilets and the work they have done. Highly recommended.

Approximate cost of services:
$3,500.00
Was this review helpful?
Company Response

**Thanks Joe K** We really appreciate your review and thank you so much for sharing your experience here for all to see. It is very rewarding for us to know that from start to finish you were happy with our services. So glad we could be of assistance and to your satisfaction. We look forward to hearing from you should you require any future plumbing or drain related help. Thanks for choosing DrainWorks Plumbing!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Drain Works Plumbing

**COVID-19 UPDATE - DrainWorks Plumbing is open and in full operation adhering to all Covid-19 protocols in place to offer the help you need when you need it most keeping everyone safe.** DrainWorks Plumbing is a customer-first, Toronto-based plumbing company. All our plumbers are 100% licensed, insured, commission-free, and of course professionally trained! We take great pride in having won the Consumer Choice Award for Drain Service Excellence in Toronto and GTA 13 years in a row up to 2013 – the only plumbing company with this distinct honour. Reflective of this, we are also one of the most reviewed companies on HomeStars in North America! We are also proud to say that we have been chosen (again) as the "best plumber in the city" by Toronto Life magazine, as evidenced by their "Busy person's survival guide" issue. High praise from a wonderful and trusted publication!
We employ full-time salaried plumbers rather than commission-based plumbers that are motivated to up-sell you. All of the DrainWorks plumbers in Toronto and surrounding areas are fully licensed, insured, and professionally trained. We are also proud to say that 100% of our employees have been with us for 10 years or more.

Further, we've recently had the honor of being one of a select few companies across all trades, hand picked by Gemini award winning TV host and contractor, Bryan Baeumler, of HGTV's Leave it to Bryan and Disaster DIY to be Baeumler Approved. A high mark of quality, indeed.

You can count on DrainWorks for all your plumbing and drain-related needs in Toronto. Our plumbers are ready for your call with clear and upfront pricing and will always arrive on-time and fully prepared with everything they can foreseeably need.
DrainWorks Plumbing also likes to help and support our local Toronto community and charities, such as for the Easter Seals and SickKids Foundation.
Please take a few moments to read these plumbing reviews from our customers, so you too can learn about and take advantage of the ‘DrainWorks Difference’. We hope you choose us for your next call to the plumber!

CATEGORIES
Drainage Contractors, Bathroom & Kitchen - Fixtures & Accessories, Drain Services, Plumbing, and Waterproofing
PRODUCTS
Plumbing problem? Drain clog, drain backup, or basement flood? Or do you just need a new plumbing fixture installation? Or perhaps a full drain pipe excavation and replacement?
SERVICES
Full service plumbing, emergency plumbers, complete drain cleaning, underground sewer pipe replacement and waterproofing
STYLES
Available with clear upfront pricing, on time & prepared!
SPECIALITIES
Residential plumbing services in Toronto, drain cleaning, drain pipe excavation and replacement, drain snake rootering, drain camera inspections, drain hydro-jetting and more.
WEBSITE
https://drainworks.com
YEAR ESTABLISHED
1995
PAYMENT METHOD
Cash, Interac, Visa, MasterCard
LICENSES
Master Plumber License P26570; Plumbing Contractor License T94-4853957
MEMBERSHIPS
Better Business Bureau, Ontario Regional Common Ground Alliance, PSI, Retail Council of Canada
LIABILITY INSURANCE
Yes
DIPLOMAS
WHMIS, Staples Canada wide Service Excellence Award, recognition by 2 Prime Ministers and 4 Premiers
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime warranty on all new underground drain workmanship
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.