Thank you to Lou, Stefan and their team for your quick response and meticulous work. At our 70 year old home, what started as a kitchen sink that would not drain turned into a massive repair job involving 2 basement digs and a front yard excavation. Ultimately they removed the blockage, replaced the damaged sections of sewer drain under the house, and put in new sewer from our property line to the house. Since we had the front yard dug up anyway, we opted to replace the 1/2copper water supply with 3/4 to bring it up to todays standards. While the job was big, the team was amazing to work with. I called on a Saturday afternoon and the crew arrived Monday morning ready to investigate. Lou and his apprentice explained each step and provided various options. When it came time to excavate, I was pretty nervous as we had just redone our basement and they had to excavate in two areas. Stefan and his crew were incredibly careful and tidy. It was a lot, and I mean a lot, of mud and clay, but you wouldnt believe the meticulous job they did in protecting our furniture, carpet, etc. At the end, everything was back as it was leaving me with only some minor flooring repair and paint touch ups to do. Same with the yard, they went to great pains to avoid damaging our landscaping and to keep the mess to a minimum, which I greatly appreciated. In a month theyll return to tamp down the remaining clay and add some topsoil so I can sod.
Weve worked with Lou and Chris from Drain Works before for various indoor plumbing jobs, so I knew theyd be great again for this job. Excellent customer service (thanks J-P) amazing work, incredible attention and care for property. I wouldnt hesitate to recommend to anyone for plumbing jobs big or small.
