Drain Works Plumbing

Drainage Contractors
46 Fieldway Road Unit 7 Toronto ON M8Z 3L2
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Drain Works Plumbing
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95%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Best of 2019 winner 6 timesBest of 2019winner 6 times

Reviews for Drain Works Plumbing

Average customer rating:
9.5 10 (1561 reviews)

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Lisa in Mississauga
Lisa in Mississauga
0 reviews Toronto, ON
10/10

Kitchen Plumbing

We have had the pleasure of using DrainWorks services a few times now.
They are very detailed, knowledgeable and take pride in their work.
Extremely happy with the outcome. Strongly recommend their services.

Approximate cost of services:
$1.00
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Company Response

**Thanks Lisa** We are very grateful for your review and thank you for taking the time out of your schedule to share about your experiences. It is so rewarding to know that you are so extremely satisfied with the plumbing services we provide. We appreciate your strong recommendation and referral and we look forward to hearing from you should you require plumbing or drain assistance again in the future. Thanks for always choosing DrainWorks Plumbing!

Sandra in Toronto
Sandra in Toronto
1 review Toronto, ON
0/10

An expensive mistake

Had a technician replace a part received from the manufacturer in my shower unit - technician couldn't make the temp range work properly so began to raise issues with the water heater which had never been a problem before. I ultimately signed off as it seemed there was nothing else that he could do. My mistake. Subsequently the temp range issue worsened and a rumbling in my pipes developed: but the company would only send out another technician to investigate at $179 plus hst per hour with no warranty or guarantees. They seem to be suggesting that the best way to deal with this is to replace the whole shower unit (at a much larger cost) - sight unseen. In circumstances where their work appears to be an issue I would expect at least some attempt to investigate / address it without further charge or at a reduced charge unless clearly warranted. Very disappointing experience.

Approximate cost of services:
$660.00
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Company Response

Sandra. Sorry you feel this way. We believe strongly in being upfront and transparent. This is why it was fully disclosed verbally and in writing in advance of being hired that there were no guarantees or warranties that the installation of the parts you supplied would solve your issues and that there would be additional charges if requesting to continue investigating to avoid replacing the unit altogether. We had requested to speak to you on the phone about this but never heard from you. Please call our office to see how we can resolve your concerns.

Danny Tse and Mabel Leung
Danny Tse and Mabel Leung
0 reviews Markham, ON
10/10

repair leakage of drain pipe from main floor kitchen to drain in basement

Drain Works Plumbing gets a Homestar score of 94% and since 2006 has been awarded sixth-time Best of winner Toronto Plumber not without reason. You guys must be doing something right and outstanding. Thats why I contacted Drain Works Plumbing for my plumbing problem. We have a leakage in the drain pipe leading from the kitchen sink on the main floor to the basement drain. We were in a panic mode. Once Armando and Amir made their steps in my house, they were in full control and alleviated us of worries and fear that had plagued us for a week. They wasted no time in diagnosing the issue. The pipes were replaced on the same day. Armando took the time and with his expertise was able to reconnect the downpipe without hammering the concrete of my basement floor. That saved me a bundle. We were really impressed with their work quick, efficient, thorough and clean. We are 100% satisfied customers and will recommend anyone to Drain Works Plumbing for any plumbing work or issues. Thank you, Armando and thank you Amir.

Approximate cost of services:
$2,300.00
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Company Response

**Thanks Danny and Mabel** It was an absolute pleasure to read your detailed review and learn how happy you were with our service from start to finish. It is rewarding to have our efforts acknowledged by you and to know that you were 100% satisfied. Thank you for sharing your experience and for any referrals you provide to us. We look forward to hearing from you should you require any plumbing or drain service again in the future. Thanks for choosing DrainWorks Plumbing!

Michael in North York
Michael in North York
5 reviews Toronto, ON
10/10

Old toilet disposal + new toilet installation for Condo

I called DrainWorks because I wanted to replace the 1 toilet in my condo. Now after working with DrainWorks, I am a 100% satisfied customer. From JP on the client-service team to the product offering and the installer, Chris, everything was perfect!

The best part was.. I had to do nothing! Chris removed and disposed of my old toilet and made sure the new one was working 100% perfectly.

Approximate cost of services:
$950.00
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Company Response

**Thanks Michael** It was a pleasure reading your review to learn how happy you were with our services from start to finish. We thank you for taking the time out of your schedule to write this review and share your experience with us. We look forward to hearing from you should you require plumbing or drain services again in the future. Thanks for choosing DrainWorks Plumbing.

Bill Taylor from Toronto
Bill Taylor from Toronto
1 review Toronto, ON
10/10

Pipe & faucet replacement

Excellent service from DrainWorks, as always. Never a good feeling to need a plumber but always good to see Chris Leger at the door. He's a total professional, friendly and very reassuring to have around. Top-class work.

Approximate cost of services:
$1,500.00
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Company Response

**Thanks Bill** We are very grateful for your review. Thank you for taking the time to share your experience with us. It is very rewarding to learn that you were so happy with our plumbing services. We look forward to hearing from you should you require plumbing or drain assistance again in the future. Thanks for choosing DrainWorks Plumbing!

Martin in Toronto
Martin in Toronto
4 reviews Toronto, ON
10/10

Sump pump outlet pipe replacement

We had efflorescence around some existing cracks in our basement that lead to our sump pump not actually discharging properly. The water was being evacuated, but then would just come right back in. Turned out they had buried the weeping tile that led to the sidewalk when the home was built.

Got a few quotes, but Drain Works had the best combo of reviews and cost. A thank you to Jim who came out and scoped the weeping tile, it showed it had been crushed in multiple spots along the run. The water was pooling between our home and the neighbour, and then just going back through the weeping tile around the foundation and back to the sump pump. Vicious cycle.

Jim ran new solid PVC above ground, and we haven't had an issue since! He was courteous, made quick work of it, and JP was great to deal with at the office. We'll see how it all holds up during next year's thaw, but I have little doubt all will be well. Thank you, Drain Works!

Approximate cost of services:
$1,000.00
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Company Response

**Thanks Martin** We appreciate your review and thank you for taking the time to share your experience here in such detail. It is very rewarding to know that we could be of assistance and that you were happy with our services. We look forward to hearing from you should you require plumbing or drain service again in the future. Thanks for choosing DrainWorks Plumbing!

Thomas in Toronto
Thomas in Toronto
4 reviews Toronto, ON
10/10

Excellent Professional Service

They were amazing from start to finish, very patient with my questions
Great service, work, and pricing. Excellent service! I would totally recommend this company and will definitely call them again when needed... when you find a good plumbing company hang on to them!!

Approximate cost of services:
$250.00
1 of 1 people found this review helpful.
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Company Response

**Thanks Thomas** It was a pleasure to read your review and learn how happy you were with our service from start to finish. Thank you for taking the time to share your experience; we really do appreciate it. We look forward to hearing from you should you require plumbing or drain service again in the future. Thanks for choosing DrainWorks Plumbing!

Mark from Toronto
Mark from Toronto
1 review Toronto, ON
10/10

Clogged kitchen drain

I contacted DrainWorks Plumbing on Saturday 9am, spoke with Armando, and he was able to schedule a service technician to come to my home for 10:15am. The service technician, Jim, arrived on time and was thorough with expectations. Jim was quite knowledgeable and after two attempts of snaking the drain, he successfully unblocked/unclogged the problem. Aside from business, Jim is a cordial person.

Approximate cost of services:
$250.00
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Company Response

**Thanks Mark** We really appreciate your review. Thank you so much for sharing your experience here for all to read. We are so happy to know that you were satisfied with our services and demeanor. It is very rewarding to know that we could be of assistance. We look forward to hearing from you should you require plumbing or drain service again in the future. Thanks for choosing DrainWorks Plumbing!

Mark
Mark
13 reviews Toronto, ON
10/10

Great Service

Once again I choose this service. When the master was installing the water filter there happened part that did not fit my mixer model, but the master found the necessary adapter and promptly installed it. The work was carried out quickly, with sense and awareness of his business. It seems that master has great experience and love for his work. he gives a guarantee for all the work done. Recommend!

Approximate cost of services:
$1,500.00
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Company Response

**Thanks Dave** We are very grateful for your review and your high recommendation for our master plumber services. It is rewarding to know that we could be of assistance and that you were happy with our work. Thank you for choosing DrainWorks Plumbing! We look forward to hearing from you should you have any future plumbing or drain issues.

Joel in Toronto
Joel in Toronto
0 reviews Toronto, ON
10/10

Installed cleanout for kitchen sink drain

Great job done and many thanks to Jim and Matt for installing a clean out for our kitchen sink drain. Job was complicated due to trap located in between the garage ceiling and kitchen floor on second floor. Both are very professional and efficient. This is the second time I used Drainworks and I highly recommend them.

Approximate cost of services:
$1.00
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Company Response

**Thanks Joel** It was a pleasure reading your review to learn how happy you were with Jim and Matt’s plumbing services. Thank you for taking the time to share your experience here for all to see, it is much appreciated. It is very rewarding to know that we could be of assistance and to have your vote of confidence by highly recommending DrainWorks Plumbing! We look forward to hearing from you should you require plumbing or drain service again in the future.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Drain Works Plumbing

DrainWorks Plumbing is a customer-first, Toronto-based plumbing company providing full plumbing services, drain cleaning, drain repair and drain replacement. All our plumbers are 100% licensed, insured and commission-free! We take great pride in being one of the most reviewed companies on HomeStars in North America! We are also proud to say that we have been chosen (twice) as the "best plumber in the city" by Toronto Life magazine, as evidenced by their "Busy person's survival guide" issue. High praise from a wonderful and trusted publication!

We employ full-time salaried plumbers rather than commission-based plumbers that are motivated to up-sell you. All of the DrainWorks plumbers in Toronto and surrounding areas are fully licensed, insured, and professionally trained. We are also proud to say that 100% of our employees have been with us for 10 years or more. Finally, an experienced local plumber near you that you can trust and rely on!

Further, we've recently had the honor of being one of a select few companies across all trades, hand picked by Gemini award winning TV host and contractor, Bryan Baeumler, of HGTV's Leave it to Bryan and Disaster DIY to be Baeumler Approved. A high mark of quality, indeed.

You can count on DrainWorks for all your plumbing and drain-related needs in Toronto. Our plumbers are ready for your call with clear and upfront pricing and will always arrive on-time and fully prepared with everything they can foreseeably need.

DrainWorks Plumbing also likes to help and support our local Toronto community and charities, such as for the Easter Seals and SickKids Foundation.
Please take a few moments to read these plumbing reviews from our customers, so you too can learn about and take advantage of the ‘DrainWorks Difference’. We hope you choose us for your next call to the plumber!

**COVID-19 UPDATE - DrainWorks Plumbing is open and in full operation adhering to all Covid-19 protocols in place to offer the help you need when you need it most keeping everyone safe.**

CATEGORIES
Drainage Contractors, Bathroom & Kitchen - Fixtures & Accessories, Drain Services, Plumbing, and Waterproofing
PRODUCTS
Plumbing problem? Drain clog, drain backup, or basement flood? Or do you just need a new plumbing fixture installation? Or perhaps a full drain pipe excavation and replacement?
SERVICES
Full service plumbing, emergency plumbers, complete drain cleaning, underground sewer pipe replacement and waterproofing
STYLES
Available with clear upfront pricing, on time & prepared!
SPECIALITIES
Residential plumbing services in Toronto, drain cleaning, drain pipe excavation and replacement, drain snake rootering, drain camera inspections, drain hydro-jetting and more.
WEBSITE
https://drainworks.com
YEAR ESTABLISHED
1995
PAYMENT METHOD
Cash, Interac, Visa, MasterCard
LICENSES
Master Plumber License P26570; Plumbing Contractor License T94-4853957
MEMBERSHIPS
Better Business Bureau, Ontario Regional Common Ground Alliance, PSI, Retail Council of Canada
LIABILITY INSURANCE
Yes
DIPLOMAS
WHMIS, Staples Canada wide Service Excellence Award, recognition by 2 Prime Ministers and 4 Premiers
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime warranty on all new underground drain workmanship
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.