Enercare Home Services

I meant to get an answer on the status of our chimney after we installed a high efficiency furnace. Is the chimney required or capped after a high efficiency furnace is installed? Can somebody please get back to me about that.. All and all , the service was great Thank you

The Service Technician was absolutely amazing. He arrived 30 minutes early (during a snow storm), was super pleasant and took the time to explain to me exactly what he was doing to correct the problem. He was beyond phenomenal!

The technician you sent out, was the very best, of all the different services I have received from other utilities, this is by far the best tech ever, I could understand him and he was polite and personable, was the best experience of all, thanks so much.

I have had an annual maintenace each year for many years. This service tech was perhaps the best. Very friendly, very warm. Did the job well and explained a few things about my particular furnace that I was not aware of. He gave a few tips as well which was helpful. Overall totally satisfied and if I could request this tech in future I certainly would. Manuel Prado was his name. Excellent job. He called first, was on time. Put on his foot booty things .... even took time to pet my dog. Very nice guy .. I wish they all were like him. Great job.

THE REPRESENTATIVES THAT CAME TO MY HOME WERE VERY PLEASANT, VERY KNOWLEDGEABLE AND WAS ACCOMMODATING TO MY NEEDS. . EXPLAINED MY OPTIONS IN FULL DETAIL. THANK YOU ! ! !

The technician who visited us (James) was very friendly, helpful and informative. He made sure that we understood everything he was doing and why. He gave us some great reminders of things we should do between yearly maintenance calls too. I look forward to his visit again next year!

We appreciated the fact that a representative called saying that it was time for a maintenance furnace check up rather than us having to call in -- timing was perfect as we thought it was due. Quality of service was excellent.

The awesome service from the following : Dave the technician , Joe from sales and Ross and Chris from installation crew would recommend to friends and family. Thank you !

Our first call on 24 December resulted in a tech arriving in 3 hours which we thought was excellent - especially given the date. We have an annual contract with Direct Energy which pays for most all of any service calls including parts and labour. Our furnace had ceased to work and it was the incredible cold spell that followed its demise. The service tech said we required 2 parts, one of which had to be ordered from the US which we were later told was sent by airplane and arrived 10 days later. Luckily, the tech managed to get the parts going, warning us that they might fail again. As it turned out, they lasted. We were called about the state of the parts order. And the second tech arrived and installed the parts. Both technicians were absolutely excellent. Both phone experiences were excellent. The second phone call I had to wait 5 minutes, but really, that is hardly inconvenient. The only untoward experience was that I did call back once and had to leave a message for a call back which occurred three days later at 7 in the morning. That was NOT a good experience. It was during the worst period of cold weather, so I suspect it was simply furnace breakdown overload. Had we been without heat, however, it would have been quite a problem. I just thought you should be aware of this, although, as I say, during that cold snap, I suspect you simply could not handle the calls. Otherwise we were very impressed. Barry.

THE MAINTENANCE TECHNICIAN WAS INTERESTED AT DOING A GOOD OVERALL WATCH OF THE FURNACE. HE MADE SURE AS WELL, THAT THE CONNECTED HUMIDIFIER HAD WATER RUNNING PROPERLY. THANK YOU AGAIN.