Barry from Peterborough

The start up was a tad slow. We had to call a couple of times to have things get started, but once that was done, all of the work proceeded with no interruptions whatsoever. We chose a glass solarium in which most 2 of the 3 walls were entirely glass as well as the entire roof which is pentagonal. The third wall had to be solid as it is next to our neighbour's property. We also had a gas fireplace added as this is indeed a four-seasons solarium. Before our house in Peterborough, we lived in a house in Toronto which already had a solarium built by this company and we loved it. From the moment the builder arrived, the craftsmanship, the care, and the knowledge he and his partner possessed was quite extraordinary. They also installed a sink in the room and installed the Italian tiles we had chosen. And of course, they also installed all of the electrical outlets and lights, inside and out. Every single aspect of the project was meticulously done. And the grounds were kept immaculate. We held our collective breaths when they put their entire weight on the glass roofing panels, which they found amusing. The glass is truly amazing and obviously tempered to withstand a great deal from the elements. Overall, we were honestly amazed by their competence, care, and obvious pride they take in their work. We had one very minor problem occur about a month after installation and Lukasz came and fixed it within 5 days of the call we made. No problems with any of the installation that they did since that time. We recommend their work without any reservations.

Our first call on 24 December resulted in a tech arriving in 3 hours which we thought was excellent - especially given the date. We have an annual contract with Direct Energy which pays for most all of any service calls including parts and labour. Our furnace had ceased to work and it was the incredible cold spell that followed its demise. The service tech said we required 2 parts, one of which had to be ordered from the US which we were later told was sent by airplane and arrived 10 days later. Luckily, the tech managed to get the parts going, warning us that they might fail again. As it turned out, they lasted. We were called about the state of the parts order. And the second tech arrived and installed the parts. Both technicians were absolutely excellent. Both phone experiences were excellent. The second phone call I had to wait 5 minutes, but really, that is hardly inconvenient. The only untoward experience was that I did call back once and had to leave a message for a call back which occurred three days later at 7 in the morning. That was NOT a good experience. It was during the worst period of cold weather, so I suspect it was simply furnace breakdown overload. Had we been without heat, however, it would have been quite a problem. I just thought you should be aware of this, although, as I say, during that cold snap, I suspect you simply could not handle the calls. Otherwise we were very impressed. Barry.