The reviews are accurate. I called at 8:00 am and spoke with Amy. Got all of the information (pricing and details about the service, had the tech (Travis) here by 10:00 am, and done by 11:00 am. I received a conformation of the appointment, including a picture of the tech who would be performing the work. When the work was completed, my invoice was the same amount as was quoted. I will use, and recommend, them in the future.