Casa Bella Windows Inc.

UPDATE: after posting my negative review, they responded and are finally planning to complete my simple job in 10 days. Hopefully it's done correctly. They shouldn't need a public complaint to complete a job that was already started, but I guess that's what happened in my case.

I recommend you avoid Casa Bella. They are one of the largest window producers in Toronto, and their products may be less expensive than some of the competition, but you will pay for it in the long term. Their windows are not as energy efficient as they promote, so you'll spend extra on heating / electricity bills , and their post-installation service is quite unresponsive. I understand the COVID pandemic is interrupting many services, and I don't expect anything that would be unsafe or go against public health orders. But their service department was very difficult to get a hold of, and more than 6 weeks after they did send their technicians to take measurements to fix broken parts, I still couldn't get a quote or any sort of additional information. I tried e-mailing the service supervisor and calling the main office, who promised a call back, but no matter who I get on the phone, still no reply. Save yourself the trouble and avoid Casa Bella, or prepared to be frustrated.

Casa Bella and the entire staff I dealt with were very professional. They took the time to clarify exactly what the process would look like and to answer all my questions. The windows and doors look great!

The crew was knowledgeable, very efficient and completed the work on time. All mess was cleaned up. Explained what they were doing and how to use the product afterwards.

We were most impressed with the installers and the product. They were knowledgable and extremely polite.
Our initial contact was with Hermon, who was most helpful and knew his products very well. We actually had the windows installed a few years ago and I am only now writing this review. The windows are south facing and have been excellent. We are now looking into using them for further services. They were knowledgable and extremely polite. We have seen the insert in efficiency of other installers

Can't say enough about the level of professionalism and craftsmanship that went into this crucial renovation to our home. Our windows were still original from the builder (1996) and being the 4th owners of our home it was time to get new windows. We replaced over 30 windows and a new front door installation. We couldn't be happier with how efficient and professional the work was. Our home has been completely transformed and it looks amazing! From the initial appraisal with Ronnie Pascua to the amazing work done by the gentlemen in the installation crew, I thank you for making this big job feel seemless.

Will definitely refer to neighbour's, friends and family.

Awesome work!

Replaced large window , 2 standard windows and installed French Doors to replace former sliding doors to garden.

Company kept me informed about likely timing and then kept to it. Crew installing windows were very pleasant , installed to time with everything neat and tidy through the whole process..

Great service and products. Installation was clean, fast and detailed. I would recommend Casa Bella with no hesitation.

Excellent service with knowledgeable courteous staff. Windows are good quality and installation was efficient with good clean up after . And there was always great communication from office regarding timelines and payment structure.

Great windows and doors. Good installers, completed the project in under a week I recommend CASA BELLA windows and doors..

Thank you..

Amazing experience with Casa Bella! Highly recommend!
Our new windows and door are so beautiful and the look of the house is completely transformed and updated. The installation was so professional and the crew handled our job with care. The quality is fantastic and beyond the aesthetic improvements, we're thrilled to no longer have cold drafts coming in.