Casa Bella Windows Inc.

Windows & Doors Installation & Service
7630 Airport Road, Mississauga ON L4T4H4
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Reviews for Casa Bella Windows Inc.

Average customer rating:
9.9 10 (599 reviews)

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Private User
Private User
Private User reviews Mississauga, ON
10/10

Customer Service and workmanship

Getting windows and doors was super easy with Casa Bella Windows Inc. Our sales person Mathew was informative, honest and very professional. Worked around our questions and was very prompt with his answers. When the installers showed up, they were super professional, kind, clean it was one of the best if not the best customer service experience and install my wife and I have ever experienced. I can not stress how kind and professional the installers were. Typically when contractors or installers enter your home there is no interpersonal skills, but these guys were kind and informative. The lead installer walked around with us and showed us functionality, explained insulation the argon gas in the window helped us with the door kick plate and the list goes on and on. 3 days of pure joy and these guys were amazing. The install with this team was amazing and the experience exceeded everything I expected. They even caulking my basement windows, which they didn't install because they noticed the caulking required some touch up. Above exceptional service.

Thank you to the team at Casa Bella Windows Inc. We are sooooo happy with our new windows.

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Company Response

Thanks so much for your kind words. Our team strives to provide an unprecedented customer experience and your review confirms our efforts. We know you have a choice and thank you for deciding on Casa Bella Windows for your window replacement project. Thanks again and enjoy your new windows.

Sincerely,
Paul Gitlin
Casa Bella Windows and Doors

Dancho
Dancho
0 reviews Cambridge, ON
10/10

Window and Door Replacements

We are extremely satisfied with our new Windows and Sliding Door. The individuals who installed them were extremely professional and knowledgeable. What a difference. Great value. Our Sales Account Manager, German Rojas kept us up-to-date on everything. All we can say, job well done. Thanks to all of you.

We will enjoy our new Windows and Door for many years to come. What a difference. Like night and day. You will not be disappointed.

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Company Response

Hello Dancho,
Thanks very much for taking the time to submit a review for Casa Bella Windows and Doors. We appreciate your kind words as well as your business. Our team works hard to ensure you are satsifed with your new windows and doors and your review justifies our efforts. Thanks again and enjoy your new windows and doors.

Sincerely,
Paul Gitlin
Casa Bella Windows and Doors

Josh in Toronto
Josh in Toronto
0 reviews Toronto, ON
2/10

Avoid, or accept some frustration

UPDATE: after posting my negative review, they responded and are finally planning to complete my simple job in 10 days. Hopefully it's done correctly. They shouldn't need a public complaint to complete a job that was already started, but I guess that's what happened in my case.

I recommend you avoid Casa Bella. They are one of the largest window producers in Toronto, and their products may be less expensive than some of the competition, but you will pay for it in the long term. Their windows are not as energy efficient as they promote, so you'll spend extra on heating / electricity bills , and their post-installation service is quite unresponsive. I understand the COVID pandemic is interrupting many services, and I don't expect anything that would be unsafe or go against public health orders. But their service department was very difficult to get a hold of, and more than 6 weeks after they did send their technicians to take measurements to fix broken parts, I still couldn't get a quote or any sort of additional information. I tried e-mailing the service supervisor and calling the main office, who promised a call back, but no matter who I get on the phone, still no reply. Save yourself the trouble and avoid Casa Bella, or prepared to be frustrated.

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Company Response

Hello Josh,
We apologize that your experience with Casa Bella didn't meet your expectations. We do acknowledge that it took longer than usual to respond but unfortunately we had to deal with Covid related issues in our service dept. and the safety and well being of our employees and customers takes precedence over anything else. I understand our Service Department Manager had tried to contact you but he hadn't heard back. Having said that, we are working to resolve your issue as quickly as possible and hopefully you will be satisfied with the end result. Once again, we do apologize as this isolated incident is not indicative of how we conduct our business.

Sincerely,
Paul Gitlin
Casa Bella Windows and Doors

Junian in Toronto
Junian in Toronto
0 reviews Toronto, ON
10/10

Windows and doors

Casa Bella and the entire staff I dealt with were very professional. They took the time to clarify exactly what the process would look like and to answer all my questions. The windows and doors look great!

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Company Response

Hello Junian,
Thanks for submitting a review for Casa Bella Windows and Doors. We appreciate your kind words and hope you enjoy your new windows and doors for years to come.

Sincerely,
Paul Gitlin
Casa Bella Windows and Doors

Private User
Private User
Private User reviews Vaughan, ON
10/10

Doors Replacement

The crew was knowledgeable, very efficient and completed the work on time. All mess was cleaned up. Explained what they were doing and how to use the product afterwards.

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Company Response

Thanks for submitting a review for Casa Bella Windows and Doors. We appreciate your business there's nothing more rewarding than receiving gratitude from a customer.
Sincerely,
Paul Gitlin
Casa Bella Windows and Doors

Private User
Private User
Private User reviews Vaughan, ON
10/10

Patio Doors

We were most impressed with the installers and the product. They were knowledgable and extremely polite.
Our initial contact was with Hermon, who was most helpful and knew his products very well. We actually had the windows installed a few years ago and I am only now writing this review. The windows are south facing and have been excellent. We are now looking into using them for further services. They were knowledgable and extremely polite. We have seen the insert in efficiency of other installers

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Company Response

Thanks very much for your review. We appreciate you choosing Casa Bella Windows and Doors for your patio door replacement project and look forward to working with you again in the near future.

Sincerely,
Paul Gitlin
Casa Bella Windows and Doors

jeffreycalaleu
jeffreycalaleu
1 review Halton Hills, ON
10/10

Window & Door Replacement

Can't say enough about the level of professionalism and craftsmanship that went into this crucial renovation to our home. Our windows were still original from the builder (1996) and being the 4th owners of our home it was time to get new windows. We replaced over 30 windows and a new front door installation. We couldn't be happier with how efficient and professional the work was. Our home has been completely transformed and it looks amazing! From the initial appraisal with Ronnie Pascua to the amazing work done by the gentlemen in the installation crew, I thank you for making this big job feel seemless.

Will definitely refer to neighbour's, friends and family.

Awesome work!

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Company Response

Hello Jeffrey - thanks so much for your kind words. The team at Casa Bella Windows and Doors work hard to ensure you are completely satisfied with your window and door replacement project and your review justifies our efforts. Thank you for your business and referrals - much appreciated. Enjoy your new windows and front door!

Sincerely,
Paul Gitlin
Casa Bella Windows and Doors

Private User
Private User
0 reviews Halton Hills, ON
10/10

Window Replacement

Replaced large window , 2 standard windows and installed French Doors to replace former sliding doors to garden.

Company kept me informed about likely timing and then kept to it. Crew installing windows were very pleasant , installed to time with everything neat and tidy through the whole process..

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Company Response

Thank you very much for submitting are review for Casa Bella Windows and Doors. We appreciate your kind words and your confidence in us. Enjoy your new windows and doors.
Sincerely,
Paul Gitlin
Casa Bella Windows and Doors

Private User
Private User
Private User reviews Toronto, ON
10/10

Sliding Doors and Windows

Great service and products. Installation was clean, fast and detailed. I would recommend Casa Bella with no hesitation.

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Company Response

Thank you for taking the time to submit a review for Casa Bella Windows and Doors. Our team works hard to ensure you are completely satisfied with the entire process. We know you have a choice and appreciate that you decided to chose Casa Bella Windows and Doors. Enjoy your new windows and doors.

Sincerely,
Paul Gitlin
Casa Bella Windows and Doors

Private User
Private User
Private User reviews Toronto, ON
10/10

Replacement windows

Excellent service with knowledgeable courteous staff. Windows are good quality and installation was efficient with good clean up after . And there was always great communication from office regarding timelines and payment structure.

Was this review helpful?
Company Response

Thank you for submitting your review for Casa Bella Windows and Doors. We appreciate your business and hope you enjoy your new windows for years to come.

Sincerely,
Paul Gitlin
Casa Bella Windows and Doors

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Casa Bella Windows Inc.

BETTER INSTALLATION. LOWER ENERGY COSTS:

Windows and doors are one of the most significant purchases you'll make when building or renovating your home. It's something you want to get right - the first time. That's why homeowners across the GTA choose Casa Bella Windows & Doors, with more than 60 years experience in manufacturing and installation.

At Casa Bella, your window and door specialists:

• Choose from an extensive selection of windows. From the economical Classic range to the premium Uniqwood series, we can meet your individual requirements.
• Our standard and specialty selection of windows include Casement Windows that are easy to operate and energy efficient; Vertical/Horizontal Sliding Windows that offers an economical design with maximum ventilation; dramatic Bay and Bow windows that make a statement, add contour and increase the natural lighting in your home; and contemporary specialty shaped that add a distinctive touch to your home.
• When it comes to doors, Casa Bella has a complete list of options for your home. Steel entry doors are energy efficient and can reduce your energy bills; fiberglass and wood doors add a cosy, homely touch; patio and garden doors add an extra touch of summer and allow easy access to the outdoors.

At Casa Bella, we manufacture and install the best quality windows and doors.

Customer service is our number one priority. We never outsource the installation of your new windows and doors to a sub-contractor. All of our professional installation crews are bonded and insured Casa Bella employees who are paid to do the job right, the first time.

Trust. Quality. Service
Experience the Casa Bella Advantage
For a windows and door professional you can trust…call CasaBella. 416-650-1033

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Vinyl Windows, Uniqwood Windows, Steel, Steel and Fiberglass Entry Doors, Patio and Garden Doors
SERVICES
Windows & Doors Design/Build and Renovation
BRANDS
Our own line of windows include: Classic Plus, Architectural Plus, Uniqwood
STYLES
Full line of Casements, Sliders and Architectural Shapes
SPECIALITIES
Professional Installation by Casa Bella Factory Trained Installers. WE DO NOT USE SUB-CONTRACTORS!
WEBSITE
http://www.casabellawindows.ca
YEAR ESTABLISHED
1953
NUMBER OF EMPLOYEES
300
RETURN POLICY
CONTACT YOUR SALES REPRESENTATIVE FOR DETAILS
PAYMENT METHOD
Cash, Interac, Cheque, Visa, MasterCard
LICENSES
Metro Toronto License #T85-4063560
MEMBERSHIPS
CWDMA, BILD, ENERGY STAR, RENOMARK PROGRAM, BETTER BUSINESS BUREAU
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
3 Window Minimum
BONDED
Yes
WRITTEN CONTRACT
Yes
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