Window Mart

Windows & Doors Installation & Service
Edmonton AB T6E 6M9
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95%

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Reviews by rating (past 12 months)
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Reviews for Window Mart

Average customer rating:
9.7 10 (207 reviews)

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Ron
Ron
1 review Edmonton, AB
6/10

Replace three basement windows.

The quality of the windows were fine. When the new windows went in the inside window casing were not even close to where the old casings were. The floating ceiling in the basement do not line up with the new casings. The job was two months behind the date of completion. Very poor communication with the company. I E-mailed with no reply went to there chat line with no reply. If I phoned I would be sent to several departments and when I did get the right department they were no sure what was happening with my windows.

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Vitalie in Edmonton
Vitalie in Edmonton
3 reviews Edmonton, AB
10/10

5 windows replacement

From start to finish, all staff (sales, reception, delivery and install) were very friendly, professional and easy to work with. We love the updated look and the quality of the windows. They also provide great payment options.

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Yan in Toronto
Yan in Toronto
0 reviews Burlington, ON
10/10

Windows Replacement

Old builder windows started to fog and look tired. I decided to get a new style and more efficient ones.
After receiving multiple quotes I decided to go with Window Mart. No pressure, professional and very informative.
On the installation day the installers arrived on time, carefully removed the old windows, and installed the new ones, no mess left behind. A very pleasant experience.

Highly recommend!

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Private User
Private User
Private User reviews Grande Prairie, AB
10/10

new living room window

Excellent window, looks great. Repaired rot in window frame. Some delay because of Covid 19 issues, but great customer service. Very pleasant staff: in office and on phone. Thank you Window Mart.

0 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Whitecourt, AB
9/10

Total House window replacement

So right from the beginning of the process, from the visit to the salesman to the total finishing of the job, we were very pleased with most of the transition and the kind people that we dealt with. The time between the measuring and the installation was a bit longer than originally told but after getting an explanation as to why, which was through the building of the windows, the total time of installation was quick, clean and very efficient. I was very pleased with the cleanup in the end as it looked like there wasn’t even anyone here to do such job except the clean new windows. I would highly recommend this business to anyone who needs new window replacement. We will be calling them also when it comes time to change our doors also.

0 of 1 people found this review helpful.
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Denys in Toronto
Denys in Toronto
1 review Edmonton, AB
10/10

Great quality and best service

It was a pleasure to deal with the project specialist Kate. She have explained all available option for our windows replacement project. We were both very impressed with her as she walked us through the process we would require including; the time frame for manufacturing and installation, the cost and the discount we were given. She is a very knowledgeable and professional and her presentation was excellent. We will definitely recommend Window Mart to our friends.

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Private User
Private User
2 reviews Calgary, AB
0/10

What a nightmare!!

Worst service ever!!
I ordered windows back in March. The day of installation they called me an hour late to cancel and promised to have my windows installed the next week. No one showed up that day either. I called the company multiple times, and got reply back, so I finally left a message to cancel the order and was going to go with another supplier instead. 3 months later the company calls me to tell me they have my windows ready to install. After reminding them that I cancelled, the sales rep finally calls and informs me that because I did not deal with him directly, my cancellation was not sufficient enough and threatened to take me to court if I did not proceed with their window install. So I called the other supplier and cancelled, losing my $500 deposit with them.
When the Window Mart installer finally arrived and installed my windows, it was poorly done. He cut through my siding and then siliconed it back together, leaving smears all over. In other places the windows don't even align with the siding, leaving gaps and I will now have to replace the siding as a result.
Additionally, I have requested flat trim to go with the interior of my bathroom window, as the rest of my windows have the same. What was installed was not flush and looks like an eyesore!!
I don't even want to call the company to have them fix it again, as I'm worried what else they will screw up next!!

1 of 1 people found this review helpful.
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Company Response

Good day,

We appreciate all feedback from our customers as it can only help us improve as a company. We sincerely apologize for the experience you have had thus far. Our service department has reached out to address your concerns and schedule a meeting with one of our managers. We are committed to reaching a resolution on this matter so if you have any further questions or concerns, please do not hesitate to contact us at 780-988-0350.

Regards,
Window Mart Team

Joyce
Joyce
0 reviews Fort Saskatchewan, AB
10/10

Replaced all windows

Marcel was an amazing installer! Excellent workmanship, very professional, friendly and took much pride in his work. He answered any questions that we had. The windows are of very good quality. We replaced all our windows in triple pane and are actually looking forward to seeing our heating bills this winter!

0 of 1 people found this review helpful.
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Company Response

Good day Joyce!

We would like to thank you for your positive review. Your feedback is extremely important to us, we are glad to know that you are satisfied with the products and the service provided, specially Marcel's workmanship, he is one of our best installers and we are proud of him. We hope you enjoy your windows for many years to come. If you require any further assistance, please feel free to contact us at 780-988-0350.

Thank you for your trust,
Regards,
Window Mart team

Jocelyne in Fort Mcmurray
Jocelyne in Fort Mcmurray
0 reviews St. Albert, AB
9/10

Estimate process very informative and efficient

I had 3 quotes for the 3 windows I'm replacing. By far, the visit from Andrey was the most professional and thorough of them all. I placed by order today, and look forward to the installation some time in August.

0 of 1 people found this review helpful.
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Company Response

Good day, Jocelyne

We would like to thank you for your review. We are delighted to know you had such a pleasant experience with Andrey. He is very dedicated, knowledgeable and professional and we are happy to have him on our team. We are looking forward to your installation and we hope that you will enjoy your new windows for many years to come. If you have any questions, please feel free to contact us at 780-988-0350.

Thank you for your time and business,
Regards,
Window Mart Team

Private User
Private User
Private User reviews Airdrie, AB
10/10

Project

Great Costumer Service from Lyla, can't wait to get the new windows in few months and I hope to enjoy only great quality and comfort from this company
Thanks, H

0 of 1 people found this review helpful.
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Company Response

Good day!

Thank you for your feedback, we appreciate your positive review. We are glad to hear about your experience with our company. Thank you for choosing Window Mart with your project, our team will work hard to be able to meet your expectations. that If you require further assistance, do not hesitate to contact us at 780-988-0350.

Thank you for your time and business.
Regards,
Window Mart Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Window Mart

Window Mart provides High Quality and Energy Efficient windows and doors products. We are a team of real people with real values, building real relationships with customers. Window Mart comes to your windows and doors projects with top quality products, professional installation service, prompt after sale service and most important, competitive price.

***

Window Mart is a company that offers an end-to-end solution for replacement windows and doors in Ontario, Alberta and Saskatchewan. Over the years we have worked hard to build a professional team of sales representatives and installers, whose first priority is our customers satisfaction. Our goal is simple, we want to install top quality windows and doors which we would enjoy in our own home.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Vinyl Windows, Bay & Bow Windows, Exterior Doors, Patio Doors
SERVICES
Sales, Installation & Service
WEBSITE
https://windowmart.ca
NUMBER OF EMPLOYEES
23
PAYMENT METHOD
Visa, Master Card, Cheque, Bank Draft
LICENSES
Yes
MEMBERSHIPS
BBB, ECA
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
25 years transferable warranty
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