Allan Rug Company Ltd

I was referred to Allan Rug by a colleague. They have a great selection, knowledgeable sales people. Pricing was competitive.
The install team did a great job. I can't see the seems, the carpet installed on the stairs was perfect. Job well done!

Sales staff are professional and certainly know their products. Good prices because i think they buy in bulk. Very unhappy with the installation. The Installer left long knife marks across all 4 sides of the floor baseboard. Very obvious and deep knife marks. Carpet not cut well around the floor vents. Nails can be felt around the sides. I called the shop to complain to which they really didn't care too much or want to remedy. They had made their sale and not too bothered about customer satisfaction or craftsmanship at that point.

I have been working with Jason for almost 8 years. The service and assistance he provides is why I keep going back to Allan Rugs for my flooring needs. The selection of product is also great.

I recently purchased 3 rugs for 2 clients through Jason at Allan Rug. As a designer I often go to stores to source materials. Dealing with Jason was an absolute pleasure. He never pressured us into placing the order so he could get a sale and took the time to help me find exactly what I was looking for. The price at Allan Rug was better than anywhere else and so was the shopping experience.
The delivery/set up men were equally impressive. They took their time to measure the room to ensure that the rug, which is very large, was properly placed. They were so meticulous it was as though they were working in their own homes. They also moved all the furniture out of the room and set it up again once they were done.
Shopping at Allan Rug is truly a great experience and it has now become my store of choice when shopping for myself and my clients.

Shortly after moving into our new home, we chose Allan Rug to install carpets in our living room, family room and stair runners on our stairs. We decided to place our trust in them since they specialized in carpet and flooring. We spent thousands of dollars on these carpets and received the worst customer service in return. My carpets were delivered with what turned out to be the worst customer service I have ever received anywhere.

Our living rom carpet and stair runners were ordered in mid-September and installed shortly after. In the process of ordering and installation there were 5 people from Allan Rug involved- the salesperson, a person who came to measure our carpet, and 3 installers. Not one of these people mentioned that the floors under the living room carpet needed to be screwed down.

A few days after installation I had other tradespeople come in (painter, another flooring person) and all expressed surprise that the floors underneath had not been screwed down when the carpet had been replaced. When I contacted Allan Rug about this I was told that I should have known that the floors should be screwed down and that it would be an extra charge of several hundred dollars to pull them back and screw them down. I was told it was my responsibility to manage the installation and that it was not their fault that I did not tell them that the floors underneath were squeaky. This from a company whose bread and butter is flooring, while I, a mere consumer, should have known.

We ordered our family room carpet at the same time in mid-September and were told that it would normally take 2 weeks for the carpet to arrive, but this time, due to manufacturer delays, it would take 4 weeks instead. They took a 50% deposit for the carpet so I was stuck with them. In mid-October, I called them (no one bothered to call me) and asked where the carpet was. I was told it was somewhere in the US and they had no idea when it would come and they would call me when it did. After mid-October, each time I contacted the salesperson, Beverly Bender, multiple times and I received no response. She would not answer my emails or calls. At this point I would have stopped calling if they did not have my 50% deposit.

Finally, someone else called to coordinate the installation in early November (7 weeks after we ordered the carpet). The installers arrived 5 hours late (at 5pm rather than noon) and told me they were about to leave since I wasn’t at home. (I had gone out to pick up my kids from school). They started work at 5pm and stayed until 9pm.

During the installation, they did not put dropcloths on the stairs or anywhere in our house. After they finished installation of the carpet in the family room I discovered that they had left large oily footprints on 3 of the new stair runners. When I called them to ask them to fix this they told me they wanted $300 more to fix this issue. They claimed that they had nothing to do with the issue.

I will not be calling them again. I would rather pay someone else to fix this issue and hope never to deal with them in the future. The only thing they were very prompt with was charging my credit card for the installation (immediately each time).

Based on my terrible experience with them, I suggest that consumers go elsewhere for their carpet and flooring needs.

We were very impressed by this company. Beverley in the showroom was very patient & thorough in her explanations of various product types. The installers, John & Paul were excellent. They arrived on time, did an excellent job on 2 flights of stairs, hallway & bedroom areas. We could not have been more pleased with the outcome.

Ordered a carpet, paid half up front about a week before delivery / installation. A get a call the day of the installation, (20 minutes before the "crew" arrived), demanding full payment. After complaining that they were trying to strong arm me into paying before the job was done Robert relented, One guy showed up to do the work and I had to help. Never use them again...poor experience,

Allan Montekio and his crew were amazing. They give us a great quote to install carpeting in our office and vinyl flooring for our warehouse. They showed up on time and even cleaned up after. Thank you from Michael at the Waterworks Plumbing and Drains Inc. 416-489-0000.

They were very helpful with explaining the different types of carpets available. Their prices were competitive compared to other quotes that I received. The install was completed on time with no extra costs. I have already recommended them. Very pleased with the work.

Great selection, and many options to suit our budget. The carpet came within the time frame as promised. Installers were prompt, courteous, and neat. The basement now looks brand new! Quality of service is excellent, and the follow up call was appreciated.
Thanks, Allan