Sales staff are professional and certainly know their products. Good prices because i think they buy in bulk. Very unhappy with the installation. The Installer left long knife marks across all 4 sides of the floor baseboard. Very obvious and deep knife marks. Carpet not cut well around the floor vents. Nails can be felt around the sides. I called the shop to complain to which they really didn't care too much or want to remedy. They had made their sale and not too bothered about customer satisfaction or craftsmanship at that point.