Airplus Heating And Cooling Inc

Heating & Air Conditioning
670 Progress Avenue Toronto ON M1H 3A4
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Heating & Air Conditioning
Airplus Heating And Cooling Inc
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71%

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Reviews by rating (past 12 months)

Reviews for Airplus Heating And Cooling Inc

Average customer rating:
8.1 10 (68 reviews)

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Private User
Private User
Private User reviews Whitchurch Stouffville, ON
0/10

NO RESPONSE AFTER 6 calls

I have called 6 times with no response the company charged me for a service call $350.00 which they were not to collect we had a labour contract with Trane, Air Plus was to collect from Trane not the client. DANGER there ad is false the address shown on Progress that have not been their in over 7 years and the other 2 address the same at one address the unit owner said he would like to talk to them.

1 of 1 people found this review helpful.
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mrsd12 in Scarborough
mrsd12 in Scarborough
0 reviews Toronto, ON
10/10

GREAT SERVICE

I'm not sure what the other reviews are about but the service and follow up i received from this company has been excellent. I hate to see high maintenance clients try to bring down small businesses. My hubby and I had our furnace fix after years of putting it off and the current one we got is sleeker, nicer and works perfectly! We're ready for the winter. Thanks for all your help and advice Roy and Michael, we will be back!

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Duped in Scarborough
Duped in Scarborough
1 review Toronto, ON
0/10

Improper furnace and AC Installation

**CONSUMER WARNING**CONSUMER WARNING**CONSUMER WARNING**

**DO NOT USE THIS COMPANY**

**DO NOT BELIEVE THE POSITIVE REVIEWS**

**NEGATIVE REVIEWS ARE ACCURATE**

**INCOMPETENCE REIGNS SUPREME**

**GET YOUR SYSTEM CHECKED IF YOU HIRED THESE PEOPLE PAST AND PRESENT**

**MOVE ALONG**

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Mark in Toronto
Mark in Toronto
1 review Toronto, ON
0/10

Airplus out of business? Probably for the best.

It seems Airplus has been purchased by JRS whoever they are. The call numbers don't work and the text numbers go to a real estate agents AI system. Given the level of service we got from them this is on par - wrong size furnace, had to redo the metal work and installation 3 times, and then couldn't get a follow up for the right sized furnace. They said all the right things initially but the follow through reminded me of a flim-flam organization. And now with a two year old dead furnace where do we turn?

1 of 1 people found this review helpful.
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Lori in Pickering
Lori in Pickering
2 reviews Ajax, ON
0/10

Poor Service

Not happy with the level of service at all. I left a message on a weekend and never received a call back at all. Second try the following week and they finally responded and sent a technician who checked one hose and nothing else, barely cleaned it (he squeezed some debris out but did not thoroughly clean it all out)...it subsequently failed again and I had to hire another company to do it right. I won't be calling them ever again. Waste of money.

1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Toronto, ON
0/10

Boiler and hot water heater install

Do not use this company!!!
Does not stand behind there product, service or warranty.
I had a boiler and water installed in Dec 2014 with 5years parts and labour warranty. It was recommend from Dave (sales) and the owner Bill. I have had issues from day one. The boiler was not installed correctly with inadequate ventilation provide to both the boiler and water. This affects the reliablity, efficiency and could be hazardous by depleting the oxygen. I called a another company to have a certifications for the unit. It failed to meet the requirements and was flagged until repaired.
I payed for this out of my own pocket. Approx $350. Again when I turned on the boiler this season, it would not fire. I called Airplus for the issue I was told they could only come in a couple days( good thing in isn't the middle of winter) the day of the appointment. They canceled saying the tech was in the hospital and mentioned she unsure of my warranty and would cost me out of pocket. The next i provided info such as bill of sales, proposal agreement and other info they apparently didn't have. I didn't receive any response so I contacted them again. I was basically told because I didn't do my certification through them my warranty is null and void and that any work would be at a 175$ per hour. I have reported them to the BBB and am awaiting a response. I will never use them again!

1 of 1 people found this review helpful.
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Company Response

No this is not accurate. You have a commercial building, where our company installed a Slant Fin boiler, at your request in 2014, as we had suggested a high efficiency boiler system. Your commercial property is covered by a parts and labour repair warranty for five years - part of the responsibility as a commercial unit client, is that you engage in regular periodic maintenance. AirPlus does not charge for repair work, but we do charge a single $175 fee for commercial clients who are not on a maintenance plan. We had arranged for a third party expert to review your system at no cost to you, but you are making this difficult to schedule. Sincerely, AirPlus Customer Service.

Vincent
Vincent
2 reviews Richmond Hill, ON
0/10

Furnace repair

My Carrier furnace bought from Airplus is not working , called Airplus and they send a technician to repair it. He came, do some checking, charged me $125 diagnosis fee and later reported that the furnace blower motor was dead and need to be replaced, quoted $2600 for the motor replacement and also suggest to replace the whole furnace for $4100. Luckily my friend recommended a technician whom she used before to come, he checked the furnace and found that it is not the motor problem, it is actually a component on the motor control board which is dead, he take the controller board out, replace the component and the furnace work fine again, charge me only $350 for the repair work. So don't trust so call diagnosis, always get a second opinion.

2 of 2 people found this review helpful.
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Company Response

We are glad you found a solution. Our technician did suggest a new unit, as the current rebate program would have lowered your cost of a new furnace by over $2200 meaning that a new furnace would only cost about $1900, AND the energy efficiency improvements from a new furnace would give you as much as $500 annual reduction in your utility bills. Anyway, good luck and we are happy that you have found a solution to you liking!

Glassman
Glassman
4 reviews Vaughan, ON
10/10

Samsung Split AC Unit

What a great company to deal with. The owner Bill was very attentive to all my concerns and so were the HVAC techs.
Awesome work from Kuname(not sure of spelling) and Omar. They were courteous. knowledgeable and punctual. I would use them again and again.

Ian

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Satisfied i.
Satisfied i.
1 review Vaughan, ON
8/10

Furnace maintenance

Arrived on time. Explained what parts needed to be cleaned to maintain efficiency. Charged what was originally quoted.

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Company Response

Thank you!

happy c.
happy c.
1 review Toronto, ON
10/10

combiboiler

Fantastic work! Everything is working great and they took good care of the machine. I am very happy with them!

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Company Response

Thank you!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Airplus Heating And Cooling Inc

Airplus is Canada's leading provider of Home Comfort and Healthy Air Solutions. For over 25 years we have been delighting customers with professional heating, cooling, hot water and indoor air quality. We are a Trane dealer, and are specialists in boilers and hydronics. HRAI, TSSA, A+ BBB, and we offer ...
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