Aire One Heating & Cooling Kw

This was a warranty call out for our furnace. Technician arrived early. He was knowledgeable and efficient. Identified the problem quickly, sorted it out and reset the system in 15 min.
A ten out of ten experience.

Furnace was loud. Found problem right away and gave me a quote which was very reasonable. They made an appointment to repair and kept in the time slot they gave to me. The service person was very knowledgeable and did not leave any mess and even took his boots off at the door.

Furnace shut down and called Air One, saw it in the phone book plus my sister dealt with them in Hamilton. Technician James arrived promptly and listed what was wrong but couldn't guarantee that it would work for long after it was fixed. This was the second time it had broken down in 2 months. He was very helpful and as good as a salesman would have been. Decided to replace it with a complete system and it was installed 2 very cold days later. The installers were very professional and worked quickly so that we could have heat again. Cleanup was well done and so was the explanation of the filter replacements but they weren't as knowledgable about the thermostat settings, however the booklet was quite clear. Lisa in the office has been very helpful and cordial. All in all was a very positive experience.

When I had a 20 year old furnace break down on one of the coldest days of the year I called Aire One, not only did they show up when they said they would, I received a great deal of helpful information. The techs that replaced the furnace showed up on time were friendly, efficient and I believe it was cleaner after they left than it was before. Top notch from the time I called to the time they left my house. Kudos to the techs who also replaced the air conditioner in horribly cold conditions.

Old Carrier furnace died, Aire One replaced it with a new dual stage Carrier furnace.

I was impressed with the fact that the install was done very well (vent pipes re-routed to a better spot), they upgraded from a thin filter to a 3" air filter where space made me think it was impossible, and the options/financing were explained to me in professional and knowledgeable fashion.

A few mornings ago we woke up to a very cold house so I went to the basement to see what was wrong with the furnace. Of course, not being a technician, I couldn't know what was wrong other than that it was only blowing cold air. The Aire one sticker was on the furnace so I called them. I was surprised to see they answered the call even though it was before 7am. I was expecting a voicemail. They were able to squeeze me in for the same afternoon. Turns out the problem was the thermostat not the furnace. I decided to get a new programmable one to replace the simple one. In only one hour the house was comfortable and I was glad to hear the technician say I have a bullet proof carrier furnace they installed for the previous house owner. They have a monthly insurance plan so starting yesterday I have a complete new warranty on the furnace. Did not know something like this was available because I would have gotten it at my old house too. I had another company service that furnace and I spend hundreds and hundreds of dollars with that furnace. Long story short, I am very happy with aire one service and their furnace insurance.

I found my furnace stopped working and looked into it for approximately 2 hours before I made a call to Aire One last night. They were quick in scheduling an on-site check by their service tech and he did show up in the window we set up. After he checked my furnace, he said it might be the vent motor that needs to be replaced. Then there are a few other options he offered, including a furnace replacement or a complete package (AC + furnace). Since the service tech didn't tell me too much of the condition of my furnace (just moved in for a couple of months), so I wasn't sure what to do with it. However, their regional manager followed up with me within a day after his visit to talk about my situation and offered the best he can do. Now my furnace is back and running well. The Aire One in KW is very well managed and I think I know why people had a very good review for it. I would still considering calling them or refer them to my friend in the future.

I replaced the furnace and a/c after a mid-winter breakdown. I was pleased with the initial service (assessment, explanation of options), and with the work of the men who installed the furnace and a/c. The work was completed quickly, the site was left clean (perhaps even cleaner than it was found!), and the workers even did a wee touch up on my washing machine which needed a bit of sealant. All of my interactions with the company were pleasant and helpful. Thanks.

We are pleased with the Aire One Team. From the first call to final clean up they are excellent. We were made very comfortable about the kind of furnace we need for our needs. We made our decision with no preasure and knew what we were purchasing. They know there products and how to explain in simple terms how every thing works. I would highly recomend Aire One. It is truly refreshing in the world we are in that we can trust Aire One for home comfort.

Our furnace broke down right after Christmas, and we were referred to Aire One from a friend. We had the most respectable salesman come to our house, and 2 wonderful workers who were very clean and efficient. They were very understanding, and didn't try to sell us something that we didn't need.
I will definitely be recommending Aire One to friends and relatives!