I found my furnace stopped working and looked into it for approximately 2 hours before I made a call to Aire One last night. They were quick in scheduling an on-site check by their service tech and he did show up in the window we set up. After he checked my furnace, he said it might be the vent motor that needs to be replaced. Then there are a few other options he offered, including a furnace replacement or a complete package (AC + furnace). Since the service tech didn't tell me too much of the condition of my furnace (just moved in for a couple of months), so I wasn't sure what to do with it. However, their regional manager followed up with me within a day after his visit to talk about my situation and offered the best he can do. Now my furnace is back and running well. The Aire One in KW is very well managed and I think I know why people had a very good review for it. I would still considering calling them or refer them to my friend in the future.
- Approximate cost of services:
- $55.37
- Company Response
Hello Ed,
I need to personally thank you for bringing to my attention the fact that you were not completely satisfied with the service we initially provided. Thank you for giving us the opportunity to rectify the situation and for finding the time to write the kind review. We will definitely service you at the highest standards next time you need assistance with your home comfort.