Furnace shut down and called Air One, saw it in the phone book plus my sister dealt with them in Hamilton. Technician James arrived promptly and listed what was wrong but couldn't guarantee that it would work for long after it was fixed. This was the second time it had broken down in 2 months. He was very helpful and as good as a salesman would have been. Decided to replace it with a complete system and it was installed 2 very cold days later. The installers were very professional and worked quickly so that we could have heat again. Cleanup was well done and so was the explanation of the filter replacements but they weren't as knowledgable about the thermostat settings, however the booklet was quite clear. Lisa in the office has been very helpful and cordial. All in all was a very positive experience.
- Approximate cost of services:
- $8,000.00
- Company Response
Dear Renee,
Thank you for trusting Aire One to service and install your furnace and air conditioner. We know James sometimes comes across as "a good salesman" but reality is that he witnessed way too many times people spending a lot of money on fixing an old furnace only to have more problems in the near future. All those customers blame the service guy for not telling them to stop throwing dollars out the window and just get a new, more efficient furnace. So now nobody can blame it on the tech if they decide to fix an older furnace and end up having new problems because they were properly informed.