Shilpa

We thought that we might need to replace our roof, but were not sure. We spoke with Bosco who was very happy to spend the time to answer all of our questions. He was not pushy at all. He said that we could probably wait until next year, but if there was a big storm this winter then we may have issues. The last thing we wanted was to deal with roof issues when it's -40 outside so we decided to go ahead with getting a complete new roof. Bosco clearly explained our options and went through the contract, roofing materials and upgrades thoroughly. He made sure that we were happy and understood everything, even if he had to repeat himself. It's a big investment and that type of service is very important to us. I trusted his opinion with regards to upgrades, and he was honest about what would be good and what is probably not worth doing. It took us a while to decide what roof colour to go with. Bosco was very patient and had all the samples we needed to make a choice. We decided on a day for the roof to be done, but our shingles were not going to arrive in time. Bosco let me know in advance, and another day was booked. He also confirmed closer to the day. He was always quick to respond to any text messages. On the day his team was on time (a few minutes early actually!) and got started right away after letting us know they were there. They made sure our property area was well protected. They worked hard and the job was done in a day. When the roof was finished our property area was thoroughly cleaned - you wouldn't have a clue that our roof had just been replaced (except for the stunning looking roof!). Bosco was available to answer any questions during the day too. His team were very friendly and polite. In summary, the whole process was really smooth and easy, no headaches at all. We are really happy with their work, and 100% confident that work was done to the highest standard. I highly recommend Bosco and his team.

We were connected to this company through Home Depot's water heater installation service. Thomas called me and I was impressed with his knowledge over the phone. He was able to give me a quote over the phone, but I wanted him to check in person just to make sure that there would be no unexpected costs. He had no problem coming for an in-home consultation. At our home Thomas was very efficient completing his checks, but also very patient and answered all our questions. I also appreciated that there was no big sales push to sign that day. He was totally ok with me contacting him later after thinking about it. Very quickly after he left we got the quote confirmed by email which was great. I had more questions and emailed Thomas - he got back to me in just a few mins with everything I needed to know. The installation took a couple of hours and the techs were great. They put sheets down to keep my floors clean, and cleaned up after themselves. You would never have known they came. They took my rental tank and returned it as part of their service, and let the rental company know I was cancelling the contract - I didn't have to contact the rental company at all. On a side note, I appreciated the text message to let me know the company were on their way to my home - i got one for the in-home consultation and the installation. The total cost, which includes extended warranty, was very reasonable and the service was fantastic. I highly recommend this company. UPDATE - We have had the water heater for 2 months now. It stopped working yesterday. Even though it's under the warranty of the manufacturer, Thomas was quick to respond to my questions after hours late in the evening. I also had the pleasure of dealing with Tamim and the tech who were equally as great. They made sure that I got hot water back today (a Friday), in time for the weekend and freezing temps. You can trust that this company will be there when you really need them to be. I'm grateful for the amazing customer service.

Our 10.5 year old a/c unit stopped working on one of the hottest days of the year. It had broken down before during the 10 yr warranty period and we used another company at that time so we called them (after hours). We didn't hear anything for a couple of hours and so looked for someone else to call. We left a message Unionville Heating & A/C Ltd and within 10 minutes heard back from Eric. He was upfront about the rates for service that night and the next day during regular business hours. We opted to have him come in the morning. He came right on time and was informative about the situation, what needed to be done with the current unit and how much it would cost. He said that a new unit might be an option and the benefits of doing that. We didn't feel pushed into either decision. We decided that a new unit was the best option for us. Eric said that a new unit would take a couple of weeks to install because they were so busy. However, in the meantime, he would install a temporary motor for free so that we would have a/c until we got the new unit. We paid a small amount on that day which was used as a deposit for the new unit – so effectively did not pay anything for services on that day. We fixed up an appointment time for the new unit to be installed before Eric left that day. The technicians came on time, were courteous and didn’t leave a mess. Like Eric, they were patient and happy to answer all our questions. When installing the unit they also made a few changes to our set up to benefit us. We wouldn’t have even known to do these changes had they not told us. They went above and beyond to make sure we’re all set and should have the minimal amount of issues going forward. We’re very happy with the whole experience.

We've been wanting to change the lock on one of our doors for a while. I emailed a few companies last week and FC were one of 2 that responded. I chose them as the start price of the locks was the lowest (we wanted to see a range of low - middle - high) and the call out charge was reasonable. We called and asked about the cost of labour and were informed that it was included in the price of the lock. Our technician arrived late, but was in constant contact with us that evening, and was very professional. Unfortunately, there was a lot of traffic (understandably due to the bad road conditions). He was a nice guy, but we didn't get the variety of locks that we were hoping for - he really just had one option for us - which, after he added the labour charge of the lock replacement (which we thought was included) was well over $100 more than the start price we had been quoted. I was disappointed in the lack of choice, but we decided to go ahead and just get the lock changed. That may have been the best choice for us, and what we would have chosen in the end, but we didn't feel we had the opportunity to explore our options. Our technician even mentioned he didn't carry anything lower than the one he was showing us (in the deadbolt line). Having said that, the service was professional and reliable and we can't fault them for that. If i'm in a bind i'll probably use them again, but may go elsewhere on referral.

Our lawn was in need of some serious help. It was so bad that I thought I would end up re-grassing the whole lawn - just check my before pics and you will see what I mean. I spoke with Lawnsavers and decided to sign up with them because they use all organic (extremely important for us) and the person I spoke with was very knowledgeable. Every person i've spoken to since than has always fully answered my questions. We took on a package with them and followed their instructions - and wow - what a difference 6 weeks makes! Our lawn looks amazing! There is still a small weed problem, but nothing like it was - getting better every day. Thanks for the great service!

If you are only going to read the first paragraph of my review then know this – Mike is great at what he does and works with an excellent team of specialized people. They are all professional, respectful, trustworthy and extremely hard working. They feed off each other and come up with some great ideas. Mike is a super nice guy and aims to please, and he did a great job at making us very happy. :) We are first time homeowners and this is our first time working with a contractor – what a great first experience! We would gladly recommend him and his team to anyone we know, and he has already met with our friends for their basement. I’ve included some before and after pictures with this review. Mike and his team recently worked on completely finishing our basement – from the framing to painting. We first connected with Mike in summer 2011 (we didn’t start the job until summer 2012 – and our quote did not jump up at all!). At that time we met with 5 other companies. We decided to go with Mike because his quote was reasonable, we felt comfortable with him and he is extremely responsive to all types of communication. As both my husband and I work full time it was very important for us to have someone who is comfortable with contact by phone, text or email. From the get go Mike was great with this. When he was working on our basement we could get a hold of him pretty much any time of the day (early in the morning and late at night too!), by any communication. He answered all our many, many questions (without any signs of annoyance!) and if he didn’t know the answer he went away and came back with an answer in a timely manner. Also, as mentioned, we work full time and were rarely home while work was going on. I trusted Mike and therefore trusted the people he brought into our home – I’m happy to report there was absolutely no problem with this on any level. Working with Mike took away the stress of a big home project. Of course there were bumps in the road, as there are with all major projects, but most were minor. The one major ‘bump’ we had was to do with our floor. However, Mike’s immediate handling of the situation, and his liaison with the flooring specialists meant that the floor was completed to our satisfaction. I was extremely happy that any stress caused by the situation was decreased greatly knowing that I could leave it in Mike’s hands. Also, you should know that you will be made aware of any impact/change in budget before it happens – there will be absolutely no surprises at the end. The job did take 2 weeks longer than expected, however we were in no rush to finish and expected it to take longer than the quoted time due to the nature of the work/scheduling issues. Towards the end we had people work on the weekends to get the job completed in a timely manner. I would have liked to have had a bit more notice to choose the floor (as we had to visit Mike’s supplier’s store which was not local). Additionally, I would have liked to have known whether or not we need floor levelling at the beginning of the project as it was a large chunk of change. However, those are really the only constructive criticisms I can give – and they are definitely not deal breakers. One bit of advice I would give to everyone is to ask questions. Mike will always have an answer, or find out the answer. He is very willing to make sure that you are 110% comfortable with every step – and he will go out of his way to make sure of it. While at our home Mike and his team gladly helped us out with other issues that we had around the house – it was a huge help to us. I know that I can turn to Mike in the future to refer me to specialized contractors that I may need and also just for any advice. Mike is a family man, and him and his team worked on our basement as if it was their own – I couldn’t have asked for any more. Thank you Mike & co… we love our finished basement!

We are new homeowners and have been in our home for 4 years. This is the first time we have had problems with our furnace. We came to Homestars to find someone. My husband rang 3 or 4 different companies with good ratings, but this one was the one that was most reasonable in price - and most accommodating. My husband spoke to Rob in the morning. As we were both at work Rob said that he would try and talk us through it when we got home from work. If we couldn't fix it over the phone then he would come that same evening to fix it (and the price does not suddenly go up after hours like other companies). All I can say is - WOW! How many companies offer you completely free advice, knowing that if you fix it they won't come out and won't get paid! Well, as it turned out we did need him to come over. He came, quickly diagnosed the problem (and explained to us what was wrong). Unfortunately he didn't have the right part with him - but that same evening he drove to Brampton (from Markham), got the part, and came back. He fixed it efficiently and took the time to explain how the furnace works. We were really happy that we got our heat back so quickly and that we were charged fairly for the time spent on our job. Thanks Rob! We will definitely calling you guys for our annual check-up (now that we realize we really should be doing that!)