My AC unit actually started to have issues in the strange heat wave that occurred last September. I called a different company as their sticker was posted on my AC unit. A technician came out and took a quick look at the unit, felt it and said it's frozen. It's probably a leak, not worth it to fix it so you should just buy a new one. Told me he would get someone to call me and charged me $100 and left within 5 minutes. I get a call 5 minutes later from a salesperson and ignore the message. Luckily the heat wave ended and I got through the winter.
So now it's summer and at first the AC seemed to be moderately working. Slowly though the air flow decreased from the vents and the heat increased in the house. I called Unionville Heating and AC and had an appointment for the next business day.
Brian the Technician was so kind and patient with me - answering my questions. He thoroughly checked my inside and outside units and assured me that a replacement was not required. He cleaned my unit outside and upped the Freon which helped quite a bit but he also stated my motor seemed to be working too hard and recommended a replacement. I agreed and he came back 2 days later with the part to replace it. However as my house was already much cooler than previously he asked if I was sure if I wanted to replace the motor as the AC had improved. I asked him to check the unit again and give me his expert opinion as I didn't want to not replace it only to have it fail a month or two later. He took the time to check the unit and noticed that it was getting too cold and the air flow was still not the best. He also check the motor which was super hot - indicating it was working too hard. So I agreed to replace it and he did.
The air flow now is amazing and the house cooled down so quickly. The AC unit is also quieter than it's ever been! I never realized my previous motor was so loud before.
Reliable and honest - this is what this company stands for. They don't try to gouge you and make you spend more than you have to.
My only regret was not calling them first and saving myself the original $100 and wasted 5 minutes of my time!