If you are only going to read the first paragraph of my review then know this – Mike is great at what he does and works with an excellent team of specialized people. They are all professional, respectful, trustworthy and extremely hard working. They feed off each other and come up with some great ideas. Mike is a super nice guy and aims to please, and he did a great job at making us very happy. :) We are first time homeowners and this is our first time working with a contractor – what a great first experience! We would gladly recommend him and his team to anyone we know, and he has already met with our friends for their basement. I’ve included some before and after pictures with this review.
Mike and his team recently worked on completely finishing our basement – from the framing to painting. We first connected with Mike in summer 2011 (we didn’t start the job until summer 2012 – and our quote did not jump up at all!). At that time we met with 5 other companies. We decided to go with Mike because his quote was reasonable, we felt comfortable with him and he is extremely responsive to all types of communication. As both my husband and I work full time it was very important for us to have someone who is comfortable with contact by phone, text or email. From the get go Mike was great with this. When he was working on our basement we could get a hold of him pretty much any time of the day (early in the morning and late at night too!), by any communication. He answered all our many, many questions (without any signs of annoyance!) and if he didn’t know the answer he went away and came back with an answer in a timely manner. Also, as mentioned, we work full time and were rarely home while work was going on. I trusted Mike and therefore trusted the people he brought into our home – I’m happy to report there was absolutely no problem with this on any level.
Working with Mike took away the stress of a big home project. Of course there were bumps in the road, as there are with all major projects, but most were minor. The one major ‘bump’ we had was to do with our floor. However, Mike’s immediate handling of the situation, and his liaison with the flooring specialists meant that the floor was completed to our satisfaction. I was extremely happy that any stress caused by the situation was decreased greatly knowing that I could leave it in Mike’s hands. Also, you should know that you will be made aware of any impact/change in budget before it happens – there will be absolutely no surprises at the end.
The job did take 2 weeks longer than expected, however we were in no rush to finish and expected it to take longer than the quoted time due to the nature of the work/scheduling issues. Towards the end we had people work on the weekends to get the job completed in a timely manner. I would have liked to have had a bit more notice to choose the floor (as we had to visit Mike’s supplier’s store which was not local). Additionally, I would have liked to have known whether or not we need floor levelling at the beginning of the project as it was a large chunk of change. However, those are really the only constructive criticisms I can give – and they are definitely not deal breakers.
One bit of advice I would give to everyone is to ask questions. Mike will always have an answer, or find out the answer. He is very willing to make sure that you are 110% comfortable with every step – and he will go out of his way to make sure of it.
While at our home Mike and his team gladly helped us out with other issues that we had around the house – it was a huge help to us. I know that I can turn to Mike in the future to refer me to specialized contractors that I may need and also just for any advice. Mike is a family man, and him and his team worked on our basement as if it was their own – I couldn’t have asked for any more.
Thank you Mike & co… we love our finished basement!
- Approximate cost of services:
- $0.00