Brutal experience. Windows were paid for in full and I was told I would get a replacement window for an error that occurred during production. Salesman didn't care to follow up, customer service can't keep track of their installation crews or clients, and they feel the need to call way after evening hours. I needed to message, call and email many times for a reply.
My prior review was a 10 and wonderfully fantastic, but after the way the mistake was handled and how late it was handled, my wife and I are extremely disappointed. The only reason we would maybe recommend Brock is strictly limited to their superior product. We were sold on the idea of how easy it would be to get issues rectified and it seems its been nothing close to what we were promised. It's been over a month now.
Stefan and his team did a fantastic job installing.
The windows are fantastic and we love them.