Reviews


First Review

8/10

I had a 40 foot tall cherry tree in my backyard that was out of control. It was an old tree so I called these guys to see whether it needed to be cut down or just pruned. They came by and gave me some good advice. In the end, we decided to prune the tree back. Glad we did because now we get fantastic cherries every year when we never did before and it provides valuable shade that I never realized how important it was. These guys know their stuff - tru professionals. Tree looks a lot tidier than before. They were quick and clean up was all taken care of.

Was this review helpful?

First Review

10/10

Petros was a very friendly, professional and trustworthy contractor to deal with. Everything that was agreed upon was delivered and I was extremely satisfied with the workmanship. Everything was done in a timely fashion with no surprises. Would recommend any day. My deck is the envy of my neighbours.

Was this review helpful?

First Review

10/10

I had squirrels living in my chimney. Call Ideal to have a look at the problem. J Khan showed up and was able to capture 5 baby squirrels nesting in my fireplace. Mommy quirrel was out getting food. I had to help him hold a plastic garbage can while he reached in to grab each of the babies one by one for catch and release. Then he went up on the roof to install chicken wire to block the chimney. Later that afternoon, mommy squirrel came back and freaked out for days. After a while, she never came back and I have been squirrel free ever since. Even more significant was the fact that J Khan spotted a carpenter ant problem that I didn't know I ever had while he was here for the squirrels. I did not eventually use his services for the ants, but I owe him a big thanks for helping to spot the problem for me before it was too late.

Was this review helpful?

First Review

10/10

I had a big problem with Carpenter ants getting into my house. These guys did a great job of getting rid of my problem. They sprayed chemicals into the exterior walls, inside my house, and along the outside perimeter. A month later, a found a few more ants walking around so these guys came back to do a second application without any extra charge. They guarenteed their work for 2 yrs. It's been 2 yrs now and I haven't had any ant sightings since. What a relief ! Thes guys are good and very informative. Gave me some good tips to avoid problems from re-occuring.

1 of 1 people found this review helpful.
Was this review helpful?
5/10

Way over-priced. No free estimates. Charges for every service call. Little jobs easily turn into bigger jobs somehow. Seemed to take a long time to get the job completed. Had to keep following up to see when they would come back to finish the job. Big name brand company with trucks everywhere, but service did not live up to my expectations. At least the workmanship seems to be satisfactory.

Was this review helpful?
Company Response

Dear Mr. Customer,

We truly appreciate your feedback as it allows us to try and achieve our goal of continually increasing our customer service. The rates and pricing structure of our business allows us to not only employ but keep our highly trained and valued technicians for the long term. This is what allows us to maintain the high level of workmanship that we provide to all of our customers. It is our direction to not compromise the quality of our technicians and only employ the highest level of ticketed trade’s people. We believe that “doing the job right the first time” requires a dedication to having the right people for the job. We strive to create an efficient channel of communication with our customers by employing a staff of 11 customer service and dispatch representatives. These customer service representatives are monitored and trained daily to meet our level of quality and assure timely follow up.

We acknowledge that we did not live up to your expectations and that your final experience was only satisfactory. We would appreciate an opportunity in the near future to go beyond a satisfactory rating and exceed your expectations and achieve a goal of excellence. We encourage you to contact us directly so that we can better assist you.

Best regards,
Milani Customer Service

10/10

I hired these guys to dig out my dirt-filled driveway and pave over it with new ashphalt. These guys were not the cheapest pavers that gave me quotes, but the work they did was top notch. They were professional and efficient and did a clean job. 3 years later, I have had no problems and still looks brand new. Recommend any day.

Was this review helpful?
9/10

Needed all my single pane windows replaced when I bought my house 3 years ago. These guys were quick to give me a quote and were very reasonably priced. On the day of work. a small army showed up and had all 13 windows and a patio door replaced. They vaccumed up all the broken glass and cleaned my windows. It was all over in less than 4 hrs. Wow ! These guys were fast and did a clean job. Very satisfied.

Was this review helpful?
9/10

Not the cheapest roofer I called, but got exactly what I paid for. No hidden extra charges. Work was done very efficiently and professional. Would recommend to any one. Happy with the workmanship.

Was this review helpful?
Company Response

Thank you for your feedback online. I really appreciate hearing about your experience. We appreciate your business, please give us a call anytime we would love to help.

8/10

Competitively priced, trustworthy, reliable, fair and honest. What more could you ask for in a contractor?! . . . . . . . . . . . . . . . . . . . . . . . . .

Was this review helpful?
Company Response

Hey Bob thanks for the review. Client feedback is always appreciated. If there is anything we can improve on so we can get that 10 next time, please let us know. We want your experience to be as positive as possible.