Good initial experience with this company in 2009/2010. They got the measurements for 22 windows & sliding patio door very accurate.
Crew of 8 guys showed up & cut the old aluminum windows out: and this is where the problems started with fit & sound. There isn't a lot holding the windows in firmly - For the past 6 years its been incredibly noisy with vibrating windows at outside noises. This is a relatively quiet residential area in Newton. Air traffic & cars easily rock the windows. In the last 3 years the planes have
started flying directly over us in Newton & it shakes the windows. My neighbours run a noisy party house behind mine - the front picture window vibrates to the ongoing beat of the music as does every other window in the house. Its brutal noise & I am forced to put a headset on to sleep. I visited neighbours living on either side of my house to check on noise levels & sadly there was no noise or very little compared to my window issues. As a result I recently consulted with a couple of window installers about why such nice quality windows were making so much noise - the consensus was that because
the old windows were cut out of the house & not
carefully removed (22windows removed & replaced in 7.5 hrs by 8 men), & the new windows were most likely not well secured in place upon install hence the vibration with loud noise. Vibration. is caused by poorly secured windows.
I am beyond any warranty period I see but would gladly pay an nominal amount to have the windows properly seated & to have quiet restored.
There were other issues caused by the speedy install including the patio door not being square set and faulty springs in to vertical slider bedroom windows - can't get them to open more than an inch. Beautiful product but perhaps too quickly installed & now I'm told they no longer cut the old old windows out when installing replacements.