Milani Plumbing, Heating & Air Conditioning

Heating & Air Conditioning
5526 Kingsway Burnaby BC V5H 2G2
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HomeStars  >  Drain Services in Burnaby  >  Milani Plumbing, Heating & Air Conditioning   >  Flush Drain Tile and Sump, install clean outs
Burnaby Bob
Burnaby Bob
9 reviews Burnaby, BC

First Review

5/10

Flush Drain Tile and Sump, install clean outs

Way over-priced. No free estimates. Charges for every service call. Little jobs easily turn into bigger jobs somehow. Seemed to take a long time to get the job completed. Had to keep following up to see when they would come back to finish the job. Big name brand company with trucks everywhere, but service did not live up to my expectations. At least the workmanship seems to be satisfactory.

Approximate cost of services:
$1,000.00
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Company Response

Dear Mr. Customer,

We truly appreciate your feedback as it allows us to try and achieve our goal of continually increasing our customer service. The rates and pricing structure of our business allows us to not only employ but keep our highly trained and valued technicians for the long term. This is what allows us to maintain the high level of workmanship that we provide to all of our customers. It is our direction to not compromise the quality of our technicians and only employ the highest level of ticketed trade’s people. We believe that “doing the job right the first time” requires a dedication to having the right people for the job. We strive to create an efficient channel of communication with our customers by employing a staff of 11 customer service and dispatch representatives. These customer service representatives are monitored and trained daily to meet our level of quality and assure timely follow up.

We acknowledge that we did not live up to your expectations and that your final experience was only satisfactory. We would appreciate an opportunity in the near future to go beyond a satisfactory rating and exceed your expectations and achieve a goal of excellence. We encourage you to contact us directly so that we can better assist you.

Best regards,
Milani Customer Service