Our old gas cooktop was having problems, so we called ARS to look into it. Peter, the gas technician, was friendly and also clearly very competent; he explained the various tests he was performing and what they indicated. It turns out that repairing it would have been quite costly -- so Peter put the cooktop back together for us (it was still working, though inconsistently), and didn't pressure us at all to make a decision or commit to a repair, which we really appreciated. In the end, we decided to purchase a new cooktop and had ARS do the installation. Thankfully, they sent Peter again, and he worked efficiently and also explained the safety checks he'd performed for us. If it were all about Peter, this review would have been a 10. On the customer service side, there were some scheduling issues and I had to call more than once to get my receipt. But overall, we were happy with the work done.
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- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hello, Thank you for taking the time to write this review and thank you for choosing ARS appliance repair,