Reviews

10/10

I called Drainworks after a blocked drain in my basement flooded my laundry room. Armando & Lou came the next day to assess the problem and recommend next steps. One of the things I like about Drainworks is their “show & tell”: showing the customer on a monitor what the drain camera is seeing so it’s easier to discuss options. My solution required the clearing of pipe blockages inside and outside my house and having the City of Toronto come by to clear the pipes on their side of my property. Frankly the fix was more complex than I’d imagined. But I am convinced that it was the right solution. At no time did I feel "upsold" or pressured into choosing the priciest solution. They were very candid & knowledgeable, answering my questions in a clear, no-jargon manner. The work was done very proficiently and I will not hesitate to call Drainworks the next time I need drain or plumbing work.

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Company Response

**Thanks Michael** It was a pleasure reading your review and learning that you were so happy with our service from start to finish. Thank you so much for acknowledging our efforts and for your high recommendation. So glad we could be of assistance. As always we are here for you should you require plumbing or drain service again in the future. Thanks for choosing DrainWorks Plumbing!

10/10

I hired Ben and 2BWired to install two lamp posts in my front and back yard. It’s a bit of a complex project (pouring concrete, digging trenches, running wires to the panel etc. ). Other electricians I contacted didn’t have the expertise (sometimes their assessment, sometimes mine), tried to talk me into a quicker, easier (for them) solution or quoted a price that was over the moon. Not Ben. He clearly knew his stuff and welcomed the project. Ben is that rare breed of contractor who shows up when he says he will, is reachable and communicative, sticks to his timeline, and does excellent work at a reasonable price. What else could you ask for? I was so pleased with the work on the lamp posts that I rehired 2BWired to upgrade my panel and electrical service. Again, excellent work completed on time and on budget. I highly recommend Ben and 2BWired and would not hesitate to call them the next time I require electrical work.

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Company Response

Awesome! Thank you for taking the time to write about your experience!

10/10

I have a 100 year old house, that uses radiator heat in Toronto. So, I have no ducts and no central AC. The one ductless AC unit I bought from Reliance a few years ago continues to work very well. But it is not strong enough to cool the whole house. So, I decided to buy another ductless unit from Reliance. They sent over Alec & Ali to assess my needs. Both were great & clearly knew their stuff. We discussed the size of unit I needed and best placement. They explained my options clearly and answered all my questions. Once I decided to make the purchase, Alec arranged for prompt installation that suited my schedule. The installers, Chris & Rob, arrived on time, did an excellent job and went the extra mile to ensure that I was satisfied. Importantly, they cleaned up after themselves. The installation took about 5 hours -- well within the 4-6 hour window they had predicted. Overall, I am very pleased with the work done by Reliance and I highly recommend them

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Thank you for your wonderful review!

10/10

I had a popcorn ceiling removed a couple of weeks ago and decided to use that as an opportunity to replace some very old pot lights. I required two visits from an electrician: one to remove the old pot lights before the plasterer did his work; and one to install the new pot lights after the ceiling was plastered. Reliance did a fabulous job. They were sensitive to the plasterer coordination issue and scheduled the two electrician visits in the exact windows I had requested. That made life a lot easier. Richard, the electrician, arrived on time for both appointments, answered my questions and did an excellent job. I highly recommend him and Reliance and would not hesitate to refer them to friends and family.

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Company Response

Thank you for your excellent review and for taking the time to share your recent experience with Richard. We appreciate your support. - Gemma

10/10

Ronan at Carrigane Plasterworks is that rare breed of professional: a contractor who shows up when he says he will, communicates progress, sticks to his timeline, and does excellent work at a reasonable price. What else could you ask for? I hired Ronan to repair a popcorn ceiling. Ronan met a challenging timeline and went the extra mile to ensure that he’d deliver quality work in a timely way. How good was his work? Let me put it this way: the electrician who installed my pot lights, after Ronan had repaired the ceiling, liked the plastering work so much that he asked for Ronan’s contact information to repair a popcorn ceiling in his own home. And ya gotta believe that electricians see lots of popcorn ceiling repairs. I have already recommended Ronan to a couple of people and would not hesitate to pass his name along to others. Work with him: you won’t be sorry

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Company Response

Hi Micheal

thank you for taking the time to leave me a outstanding review here on homestars.

I'm very happy for you that it all went well and your popcorn ceiling turned out as you expected.

my review on you micheal is quite the same because you were understanding and a pleasure to work for.

all the best from me and have a great year!

Ronan
carrigane plasterworks

0/10

I was quoted a price for cleaning of eavestroughs and downspouts - a price I agreed to - and we set up a day for the work to be done. On the day the work was done, I was left a copy of the original quote with the total crossed out by hand, and an additional amount added. I had never agreed to the add-on. I paid the agreed-upon amount - about $180 - by cheque the next day along with a note explaining why I was not paying he additional charge - about $75. No give on their part and no acknowledgement of their error. After about 8 months they sent the matter to a collection agency. I'm not surprised their approval rating is 38%. Stay away!!! MY REPLY TO "COMPANY RESPONSE" BELOW: The company's version of our verbal contract is inaccurate. The amount agreed to was for the full service - cleaning of eaves troughs AND downspouts. And that's what their original paperwork reflected - before it was hand-doctored on site. I am a very dissatisfied customer and will never use them, or recommend them, again. And I am not alone. When I wrote this review their approval rating on Homestars was 38%. Today it is 30%.

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Company Response

You were quoted a price for eavestrough cleaning. When you requested the additional service of downpipe flushing, we quoted you $16 per each. Its done in this manner as each home has varying numbers of downpipes. On the day the work was done, you were left a copy of the work order by the crew where the service tech manually entered the extended price for the total number of downpipes flushed. Additionally, our office sent you an e-confirmation that the project was complete, invited your feedback and attached the revised bill with the extended price for the downpipes flushed. After months of futile attempts to encourage you to complete paying your outstanding invoice, the outstanding account was placed with Collection. We greatly appreciate your business but understand the necessity to get remunerated so that we can continue to preserve our valued trades people

10/10

Michael spend several hours here cleaning the exterior and interior windows. He did an excellent job at fair price. I will definitely use EZ again for window cleaning and will also contact them in the Fall for gutter cleaning. I am very happy with the results and I have no hesitation recommending the company to friends.

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Company Response

Thank you Michael, someone already contacted from your reference and job completed!

10/10

I recently finished a home renovation and had lots of drywall dust etc, stuck in my area rugs. They needed help and Ben came to the rescue. TRC cleaned 4 area rugs very well, supplied and installed 3 under pads and repaired one frayed rug. I am very happy with the results. But that's just part of the story. I imagine there are lots of companies that can clean rugs. The thing that really stands out for me is this: Ben really knows how to treat a customer. During his two visits to my house (rug pickup, and subsequent delivery and installation) I can think of 4 or 5 examples where Ben went the extra mile on customer service -- doing little extras that he clearly didn't have to do -- and thereby far exceeding my expectations. . I highly recommend Ben and TRC

1 of 1 people found this review helpful.
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Company Response

Thank you so much Michael for taking the time to write such kind words about us and our services. Very much appreciated!. Please don't hesitate to contact us at anytime with questions or concerns you might have regarding your rugs.
Kind Regards,
Ben/TRC

10/10

I live in an older home (1921) & needed two thermal window replacements to match those beside them. Previous windows were installed over 20 years ago so I knew matching might be a problem. Nick came to measure, saw the situation and called his supplier to inquire about a special order. The result: a great match and a satisfied customer. Kudos to Nick for going the extra mile and not simply saying (as others did) "the suppliers don't stock those anymore" The staff at Apex were great too, communicating clearly and promptly. Highly recommended!!

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Company Response

Thank you so much for the great review, Michael. I'm so glad we could find the perfect match. You were great to work with. See you again when the others need replacing!

10/10

My 8 year old ductless AC broke down so I called Reliance about buying a new one. They sent out Joe D'Onofrio, who was great. Joe knows his stuff. He explained my options clearly and answered all my questions. Once I decided on the unit to purchase, Joe arranged for prompt installation that suited my schedule. The installers arrived on time, did an excellent job and, importantly, cleaned up after themselves. The installation took about 5 hours -- well within the 4-6 hour window they had predicted. Overall, I am very pleased with the work done by Reliance and would highly recommend them

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Company Response

Thanks for giving us the opportunity to earn your trust and your business. We value this feedback. ~ Rich

10/10

I have used Safetech alarms for approximately 4 years. I have always found them knowledgeable and responsive. I highly recommend the company to anyone looking for an alarm company that combines technical knowledge with personal service

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Company Response

Thanks for your positive feedback. We believe in quick response time as this is the vital component of customer services.

10/10

Mike & Eric were professional, informed and terrific. They assessed the problem with a drain camera and then offered me a number of solutions -- short term & long term -- outlining the costs and caveats of each. At no time did I feel "upsold" or pressured into choosing the priciest solution. They were very candid & knowledgeable, answering my questions in a clear, "no jargon" manner. The work was done very proficiently, my drain is now clear -- and I will not hesitate to call Drainworks the next time I need drain or plumbing work.

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Company Response

**Thanks Michael** It was a pleasure reading your review and learning that you were so happy with the full service Mike and Eric provided. We look forward to being your plumbing and drain service providers should you require our assistance again in the future. Thanks for choosing DrainWorks.