Apex Glass & Mirror

Mirrors & Glass
41A Harwood Ave S Ajax ON L1S 2B8
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Apex Glass & Mirror
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96%

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Best of 2019 winner 4 timesBest of 2019winner 4 times

Reviews for Apex Glass & Mirror

Average customer rating:
9.8 10 (130 reviews)

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Private User
Private User
Private User reviews Ajax, ON
10/10

Bathroom Glass Enclosure

Outstanding professional workmanship, the repair on the Glass Shower is nearly better the the original installation 20 years ago. Both of the service technicians also showed respect to my home and respected the requirements of Covid-19.

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Company Response

Thank you so much for the great review. So thrilled that we could fix up an old shower and make
It work like new! All the best.

Mary from Whitby
Mary from Whitby
1 review Toronto, ON
10/10

Custom Shower Glass with Door

I highly recommend Apex Glass & Mirror! Bryan and his team were extremely professional and did an excellent job from start to finish. They were so informative and helpful and have a great product. Everyone I dealt with was excellent. Their customer service is outstanding!

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Company Response

Thank you for your great review. We are happy to make another customer happy! Enjoy your new shower enclosure.

A in Toronto
A in Toronto
3 reviews Pickering, ON
10/10

Shower Glass install

Apex did an outstanding job of precisely measuring and installing our custom shower glass and it looks stunning - and we are picky - but that's not the full story. After running into issues with our pricey porcelain tile (not Apex's fault), they worked with us and the tile company to correct the problem and saw everything through to completion before taking payment. Very clear that they take pride in their work. Thanks to Apex and Bryan for a great job! Highly recommended.

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Company Response

Thank you so much for taking the time to write a review. Not every job goes perfectly as planned. The difference between a reputable company and their competitors is how well they deal with these issues. We are so happy everything worked out in the end and you have a beautiful bathroom to enjoy.

All the best.

smagnante
smagnante
2 reviews Markham, ON
10/10

Glass Shower Purchase and Install

We are so happy with our new glass shower. The entire process was amazing. First we met Nick, very professional and thorough, provided us all our options and made the entire process so easy. Then came the install, Paul and Vinny were fantastic, very professional and polite...really good guys.
We love our new shower, I would highly highly recommend Apex Glass & Mirror. If you are looking for a company that you can trust with great people, Apex is your company.

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Company Response

Thanks for the great feedback!! We believe that good service has to be provided each step of the way, from the initial phone call to the final installation, to after sales service. Enjoy your new shower enclosure!

Brooklin Russells
Brooklin Russells
0 reviews Whitby, ON
10/10

Replacement glass for garage door

The team of Bryan and Stephanie made it super easy, helping us replace a broken piece of garage door glass. Friendly and knowledgeable, they cut the replacement glass to fit and did it all right away. Within an hour of our initial phone inquiry, the glass was ready for pick up. Excellent customer service!

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Company Response

Fantastic to hear! That's what we strive for each and every time. Thanks for the review.

Private User
Private User
Private User reviews Toronto, ON
2/10

Terrible installation of glass shower

Apex Glass was hired to install a frameless glass shower. There were issues with the caulking immediately (very thick and unsightly), and they brought the wrong hardware for the shower door. They redid part of the caulking that was initially problematic. Within a year the seal had started to break down everywhere. Two years later, the seal is broken all around, there is black mould growing and water gets through. Many of the small glass support pieces have come out through attempts to clean under the caulking. When the company was contacted under warranty, they wanted to charge for redoing the caulking. When you pay for things to be built brand-new, you expect them to last for more than a year!
I’m not sure their method for the frameless shower is the best due to the reliance on caulking to fill a large gap between the glass and the walls. Friends of mine with frameless showers haven’t had issues like this even in a 5-10 year time frame. It’s honestly a nightmare!

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Company Response

Wow, this is very unusual for us to see. Vary rarely do we get feedback like this for our installations or after-sales service. We are truly sorry to hear that you aren't completely happy with our work. Poor feedback is something we take seriously in order to improve.

Just to help educate anyone that may be reading this:
We use mildew resistant silicone designed for glass to tile application. We must apply enough of it around the glass in order to hold the glass in place. Silicone on a frameless shower is used to structurally support the glass and also to seal from water leakage.

Silicone does not last forever, especially on the bottom or where water is constantly sitting on it. Some last many years before peeling away, others do not. There are many factors that can have an impact on how long silicone will last. Some examples are, cleaners that are used, how much water sits on the glass/silicone bead, how much use the shower gets, hardness of water in home, type of tile used, whether there is slight movement in the tiles/wall, and whether a sealer was used on the bottom sill or not.

In other words- silicone will not last forever and unfortunately we cannot warranty the silicone application forever. Just like a tub or tiles need silicone re-applied every few years, so does a shower.

We install hundreds of frameless showers every year and its not by accident that we are used by the same customers over and over again. We are not happy to hear this feedback and we wish we could rectify this. Feel free to contact us through email or by phone if you'd like to talk about how we can help.

Private User
Private User
Private User reviews Mississauga, ON
10/10

Replacement of Shower Glass Enclosure - Excellent!

Apex Glass was the perfect company to work with to replace our shower enclosure - they were professional in every aspect from the measurements to the installation. After the installation they cleaned everything up and we could not be happier with the final product!

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Company Response

Thank you kindly for your review! Enjoy your new shower enclosure.

Private User
Private User
0 reviews Ajax, ON
10/10

Installation of window panels

The two gentlemen (Jason and Hunter) were
The two gentlemen were very courteous, professional and answered the questions I asked regarding the installation. They worked cohesively and did not waste time. They completed the job and cleaned up after. You could not tell they were here.
I would definitely recommend Apex Glass for any glass, shower doors or window installation as I found their prices to be
reasonable.

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Company Response

Thank you very much for your review! I'll pass along your kind words to Jason and Hunter. All the best.

DF in Toronto
DF in Toronto
2 reviews Toronto, ON
10/10

shower glass

Apex Glass did our shower (through our contractor) and it looks really beautiful. Paul and Vinny were very professional and friendly. I would recommend Apex to anyone needing glass work done.

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Company Response

We are thrilled to hear that you are happy with our work. Enjoy your new shower enclosure and hope to see you again!

G. Gillespie
G. Gillespie
0 reviews Ajax, ON
10/10

Glass shower doors

Paul and Vinny did a great job installing our glass doors and vanity mirror. Very friendly, professional and respectful in our home. Offered great tips on care and maintenance.
Would recommend Apex Glass to anyone looking for fair pricing, and professional installers that will do a great job.
Thank you again
G. Gillespie
Ajax, Ontario

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Company Response

Thank you for your nice review. I'm glad our installers took care of you and your home, and explained our product thoroughly. Enjoy your new glass enclosure!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Apex Glass & Mirror

We are your Custom Glass and Mirror Experts. A family business now in our second generation, serving Durham Region and GTA for over 30 years. Showroom located in Ajax. Quality workmanship you can trust and a company you will be proud to tell your friends and family about!

CATEGORIES
Mirrors & Glass
PRODUCTS
Frameless glass showers, mirror walls, gym mirrors, backpainted glass, mirrored backsplashes, custom sized mirror doors, glass table tops, window repairs, glass replacement, glass cutting, shelves, beveled mirrors, framed mirrors.
SERVICES
Full service including consultation, accurate measurements and installation.
WEBSITE
http://www.apexglasson.ca
YEAR ESTABLISHED
30
NUMBER OF EMPLOYEES
10
PAYMENT METHOD
credit, debit, cheque, cash
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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