Reviews

8/10

Gandy a great install & clean up(Rob)the unit has not run to expectations, service been out 6 times & finally it runs ok my only beef is a 1300sqft town house & it has trouble heating it ?? Disappointed

Approximate cost of services:
$7,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Hi Jim, thanks for taking the time to post a review. We are happy to hear that the initial install went well, but are sorry to hear of the issues that you had with the equipment after the fact. I have looked at the history on your file and it appears there was a technical issue with the wireless thermostat communicating with the furnace. We have eliminated this issue by hard wiring the thermostat straight to the furnace. This should solve the equipment communication issue. If you still have any problems with the equipment please feel free to contact us again, and we will get someone out right away to take a look at it!

10/10

Sales rep Mark came over & discussed different options involving materials & install methods ( very knowledgeable ) Presented me with a very detailed printed estimate on the spot & how much lead time was needed ( no pressure ) I must add of the 4 estimates I got Centra was the most expensive but cost isn't the most important factor product & reputation are more of a consideration. Centra's installers ( Brendan,Rod & David )arrived at scheduled time discussed in detail the install & went right to work. Install went flawlessly & once the guys were finished installing the clean up was over the top. Once all cleaned up they went over operation of windows & maintenance. The project was A-ONE EVERY STEP OF THE WAY, PERFECT. Great job Centra

Approximate cost of services:
$7,000.00
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Company Response

Hi Jim, thank you so much for your review. Your kind words are much appreciated. I am so happy to hear that you had such a great Centra experience. I will be sure to pass along your thoughtful comments to Mark & our install team. If you ever need anything in the future, give us a call. Thanks again! Tanya Cruzelle, Receptionist, Centra Windows Inc