Reviews

1/10

Do not use this company! Service is atrocious! We have been trying to get a couple issues resolved for 6 months. We have had numerous phone conversations with this company, have sent emails with photos depicting the issues. We have had service manager and installation manager come to our home and we are no further ahead. Frustration with the office manager is beyond words. Communication with this company falls on deaf ears and it appears there is no one in charge or no one capable of following through from A to B. BBB next step. The only positive comment I can leave is that the installers do great work which is why I have given this company at least a 1 star.

1 of 2 people found this review helpful.
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Company Response

Thank you Shelley for your feedback. We are looking into this matter to see where miscommunication could happen.

10/10

We replaced an existing gas fireplace in our basement which we found out had been installed by another company illegally. This replacement was the 3rd fireplace we have purchased from Wholesale Fireplaces. Our salesman, Jodi, is very knowledgeable, accommodating, patient and worked hard to set us up with what we wanted; went that extra mile. Dylan, who installed the fireplace was very professional, courteous and pleasant to have in our home. His workmanship on that install was exceptional, laid out throw blankets to cover the carpet and flooring; very clean and tidy. We are extremely happy with Alberta Wholesale Fireplaces and think our fireplace looks exquisite!

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Company Response

Thank you

10/10

I had an extra large picture window installed which some other companies did not want to tackle. The installers did a fantastic job, were courteous, friendly and professional. I would highly recommend Northern Windows. My window looks awesome.

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Company Response

We love a good challenge! Thank you for letting us work on your already beautiful home! Let us know if we can assist you any further!

10/10

Alberta Water Pros installed two frost free hosebibs TWO years ago. Without giving a lengthy description, one of the bibs started to fail. I phoned Alberta Water Pros, outlined my concerns to the receptionist who passed the info onto their tech. I received a return phone call shortly thereafter and an appointment was scheduled for the next day. Dave arrived as scheduled, replaced the hosebid without any questions and without charging me for the new part or his time. That is what I see as company integrity, doing the right thing because it's the right thing to do. Dave was polite, courteous and professional.

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Company Response

Thank you for sharing your experience.

10/10

I hired Robert Electric from the positive reviews on Homestar. They were hired to install additional outlets in my kitchen and I am very satisfied with the work performed. The young man who carried out the job was very knowledgeable, curtious and friendly. I will use Robart again should further work arise.

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Company Response

Thanks for the review. We are very proud of our customer relations provided by our field staff.
Rob

10/10

I contracted Expert Insulations to insulate our garage attic and top off our house. I hired Expert Insulations from the positive reviews posted on Homestar and BBB. The crew showed up as scheduled, were courteous, friendly and very professional. I would highly recommend this company.

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Company Response

We are happy to hear that your are pleased with Expert Insulation's work and crew. Thank you very much for the positive comments and recommending our company to others!

10/10

Contacted this company to insulate our attics from the positive reviews on Homestars and BBB rating. The crew arrived as scheduled, were friendly, curtious and very professional. Job well done.

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Company Response

Thank you very much for the positive review!!! We want happy customers to go along with our happy employees, EXPERT INSULATION thanks you for you patronage

10/10

I was panicked because my garage door would not close. Called Atlas from reviews on this website and they came within an hour. Chris, the service person, was a very nice, polite and knowledgeable young man. He repaired the problem and performed a general maintenance. Highly impressed. Thank you Atlas for the outstanding service.

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Company Response

Thank you for the review of our employee and our company. I'm very happy to here that chris is doing exactly what we trained him to do.I appreciate you taking the time to let others know what kind of company atlas doors is.
Thanks again!
John Baillie
Atlas Doors

10/10

This is the first time using this company's service. I chose Dan's Carpet Cleaning from reviews on the Homestar website. I was very impressed with the service provided and the no nonsense, professionalism

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Company Response

Thank you very much and i hope I get to clean for you in the future.